Resort Details
- After DarkAfter Dark is open daily.
- Barefoot GrillDelicious burgers and snacks, located next to the xcelerate Pool.
- BitesEnjoy small plates with a contemporary atmosphere and magnificent views.
Open for breakfast exclusively to xhale club members & Preferred Club guests daily. - CoquetteEnjoy gourmet à la carte French cuisine in an elegant atmosphere.
- PicantePicante is a dinner-only restaurant
- Silk CityIn Silk City, there are 3 teppanyaki tables for 10 guests and 1 for 14 guests.
- SpoonMain buffet restaurant featuring a variety of gourmet local and international cuisines.
- SpumanteServing a variety of gourmet à la carte Italian specialties.
- The BarHours may vary based on occupancy.
- The Nook CaféEnjoy delectable premium brand coffee drinks at this relaxing café.
- The StripWhite threaded curtains form waves in the center of this grill creating an elegant maritime atmosphere. Enjoy grilled specialties at this beachside restaurant.
- Various Lounges/Bars
Live it up at 9 chic bars and lounges including the xhale club lounge for members, all serving unlimited premium international and domestic brand spirits.
Deep Swim-up Bar
• Swim-up for cool and refreshing cocktails while a DJ plays the best mixes of electronic music
Timings: 10:00 am - 6:00 pm
Fizz Iced Champagne Bar
• Exclusive champagne bar overlooking the xcelerate pool
• Extra fee applies; not part of Unlimited-Luxury ® program
Foam
• Foam only serves wood pizza.
Showstopper | Open during shows
• Watch a live show at the theater bar while enjoying your favorite premium beverages
Twist & Squeeze
• Swim-up for cool and refreshing cocktails
Xhale club Lounge
• Exclusive lounge with bar for xhale club members serving fine liquors in addition to continental breakfast, afternoon hot and cold hors d’oeuvres & exquisite desserts
- WinkBar in the Energy Zone serving up top-shelf spirits and entertainment.
- Air conditioning
- All-inclusive meal plan
- Beauty shop/salon†
- Beverage/cocktail
- Boutiques/stores†
- Concierge desk
- Conference facilities†
- Disco
- Doctor on call†
- Elevators
- Air conditioning
- All-inclusive meal plan
- Beauty shop/salon†
- Beverage/cocktail
- Boutiques/stores†
- Concierge desk
- Conference facilities†
- Disco
- Doctor on call†
- Elevators
- Golf, Offsite†
- Horseback riding, Offsite†
- Internet services
- Jacuzzi
- Laundry/Valet service†
- Live entertainment
- Meeting rooms†
- Poolside service
- Room service
- Tour/sightseeing desk†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Dancing †
- General †- Sunset Sip & Paint*- Pendulum Painting*- Splatter & Splash Room Experience**additional cost applies
- Kayaking †
- PoolTwo pools
- Spa †Guests rejuvenate their minds and bodies at the world-class spa where a bevy of treatments stimulate the senses. Guests are pampered with a variety of the most soothing and relaxing specialty body treatments featuring:
Massages
Facials
Steam rooms
Private showers
Sun beds
Hydrotherapy circuit
Bridal Suite
Full-service beauty salon.
All treatments are complimented by Lush, the Spa’s Juice Bar.
*Spa hours may vary and are subject to change in accordance with federal regulations - Volleyball
- Golf †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9492 reviews
-
Jan 21, 2026STAY ANYWHERE ELSE
WOW this was a ROUGH stay. I travel a lot and this has to rank among the worst properties I’ve stayed at. So many things went wrong that it became a running joke. I’ll start with the couple good things: the rooms felt clean and safe, which is important. Now for the bad: - Check in took almost an hour. Our stay was broken into 2 reservations and that caused some drama. They tried to upgrade us for just the first night and told us we’d have to change rooms. We tried to decline the upgrade, so they said we could pay for the upgrade for the rest of our stay. We didn’t want to so we declined again and eventually they said we could upgrade for the entire stay. I cared more about keeping the same room than an upgrade - We had booked a king bed but when we got “upgraded” it put us in a room with 2 beds. Neither bed is big enough to fit 2 people comfortably, so my husband and I slept in separate beds. - Our room was near wherever they did the dishes so we could hear the clattering of cutlery and trays being rolled past all. night. long. Other people said their rooms were loud very late from partying/karaoke so I don’t know if there are any truly quiet rooms. - The food was BAD. Despite it being an all inclusive resort, I think I lost weight because most of the food was no good. I would have rather eaten at Olive Garden than the Italian restaurant. The French restaurant was fine, but my creme brûlée dessert had the consistency of scrambled eggs and made me want to gag. The Nook coffee shop’s espresso machine was broken for half our stay. The hibachi restaurant was the best place we ate at. - We went to the concierge to get help booking the hibachi restaurant reservation and she just showed us how to download the app and do it ourselves. Really wished we’d had real customer service - probably would have been faster. - I went to use one of the bathrooms by the pool and every stall was out of toilet paper. - I ordered a shirley temple and got grenadine with sparkling water (gross - I had to re-order it). - We were working from our room on this trip and the party pool music was so loud during the day it was very distracting and annoying. - There are a lot of raccoons around. You’re not supposed to feed them but people do so they hang around waiting for food. Admittedly party pools and on-site night clubs are NOT my vibe (we were here for a wedding) but even if it is your thing, there’s definitely better resorts out there.
-
Jan 20, 2026Average stay
My wife and I just got back from our trip celebrating her 40th birthday. We both agree that the resort was average with pros and cons but likely wouldn’t go back. The service was good and the staff was friendly however the food at most of the restaurants was average to poor. The drinks and bar staff were really good tho and the pool activities towards the weekends made the pool experience much better than sandals trips we’ve been on before. Not a lot to do besides the pool during the day tho as the beach is a no go. We did enjoy the beach yoga sessions a couple mornings. Our room was nice however the huge shower produced like warm water for an unpleasant experience most days.
-
Jan 20, 2026Great Vacation
Roger, Edwin and Victor are the BEST. Top notch service Very clean.
-
Jan 19, 2026
Amazing!
Roger and Edwin were the best waiters at the pool side. Always made sure our drinks were full and delivered pizzas right to our chairs. Best we could ask for!
-
Jan 19, 2026
All-inclusive with amazing service!
Fantastic all-inclusive experience! The customer service was 5 Star: Roger, Vicente & Pasquale were all exceptional. Food was good, activities were excellent- lots of fun. Would go again!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.