Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2073 reviews
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Apr 14, 2025Love this resort! Amazing stay
This was our first time at Breathless Soul and all we can do is talk about wanting to come back! We came for the first part of our honeymoon and we booked a second resort for the second half to get another vibe, but had regrets about having to leave and not staying longer! The Xhale club is way worth the upgrade, ocean front view in those rooms is amazing and the access to the private rooftop infinity pool and a private lounge with top shelf drinks was so worth it. I definitely recommend spending extra on the hibachi dinner on the rooftop, such a fun experience with delicious food, great service and an amazing view. I would also do the couples massage, best massage we have ever gotten. The night life and events on property made our stay more fun but we also loved our room so much we spent a lot of time there as well. Our room views were our favorite and we definitely took advantage of the jacuzzis and Bluetooth speaker built in the room. The service was top tier here! Steve was someone who really stood out to us. But all the staff was so great and the bartenders and servers were so attentive. We loved it here so much, we actually signed up to join the vacation club for some exclusive access to more amazing resorts. We got treated like vip way before we joined the club, so it will be a bonus now getting those perks on our next trips. We will definitely be back to Breathless Soul! So thankful for our travel agents at TripGuy.com for suggesting this stay and making it the highlight of our honeymoon!
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Apr 14, 2025
Amazing visit to Cancun
Had an amazing time. Rooms were great, food was awesome and the entertainment staff are even better. Super friendly and treated us so well. Big shout out to Rodi, David, Ernesto, Fabian, Andi and everyone else. The evening entertainment was great and so were the singers and artists that came throughout the week. If you want to enjoy a night out you could, if you want eat and hang out by the pool as well I’d recommend staying here. Has a little bit of everything for everyone.
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Apr 13, 2025Beautiful resort, but the beach is a major letdown
The resort itself is stunning. We stayed in a room in the non-upgraded section and still found it to be gorgeous — modern, clean, and very comfortable. The ocean view from our room was incredible, even though we were on the edge of the building and could hear some traffic noise. Just note that you won’t hear ocean waves, as the resort is situated on a calm cove. The main buffet was impressive, especially for lunch. As a pescatarian, I had plenty of great options. Dinner, however, was hit or miss. The buffet is closed in the evenings, and not all restaurants are open every night, so planning ahead is key. The seafood restaurant was definitely our favorite — our server, Ivan, was knowledgeable, energetic, and very accommodating of dietary restrictions. Unfortunately, the beach was by far the worst part of the resort experience. It was uninviting — smelly, full of seaweed, and simply not swimmable. There’s a public access point right beside the resort, so the small strip of beach often felt crowded. Compared to the west shore of Cancun, this beach is a huge disappointment. There’s a small, clear area free of seaweed, but it’s more like a shallow puddle and not inviting for a swim. The beach isn’t walkable either — one side is blocked by large boulders, and the other by a channel that connects to a nearby lagoon. The area smells strongly of sulfur, and there are warning signs about crocodiles that may cross over from the lagoon to the beach. Bottom line: if you plan to spend time at the beach, this resort isn’t the right fit. Stick to the pools, or consider a resort on a swimmable beach elsewhere in Cancun.
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Apr 12, 2025
We had a blast
The room was very updated, the food was good especially the Seafood restaurant, the chicken and burgers outside on the grill. David and Samatha pool exercises, Emin at the perferred bar, Francisco at the seafood restaurant, Martini at the French restaurant. My family and I had a blast. I forgot the pool area guy name who was able to get us some seats around the pool.
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Apr 11, 2025Beware you may not get the room you book and pay for, if you looking for relaxation and good sleep, look elsewhere
We have been to this resort 3x in the last 18ish months. This will be our last. we booked and paid for an ocean front double room in the Xcelerate area. Due to our room wreaking of cigarette smoke we were switched to a lower room category and one king bed (not ideal when traveling with friends). Apparently they were at capacity due to a large conference going on there. The room they switched us to was in the Skyline tower and beware: you can hear EVERYTHING in these rooms. There was a triathlon going on in the common area outside the hotel and the loudspeaker woke half the hotel at 5am, the next night there was construction going on at MIDNIGHT. Sirens and road noise can be heard at all hours of the day and night from these rooms. Yet, none of this would have been heard in the room I originally booked. They refused to refund the difference in the room cost, but offered 2-25 minute massages. It took us contacting the front desk 3x before we were able to speak to a manager, somehow they were always "busy." If you're ok with lots of noise at night and getting a lower category room than you paid for, this is the resort for you. If you want some relaxation and good sleep, look elsewhere.