LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15110 reviews
Lovely hotel rooms very spacious , Italian restaurant, french , steakhouse and seafood restaurant very nice , but does require air conditioning , reported to rep who said it's in but I didn't think so as no air in any of the restaurants, no sitting area around pool bar or bar by restaurant beside pool , only sitting area is black and white bar . Bring a battery operated fan , very very expensive for trips and to buy things £16.43 for pringles and crisp ,we priced 2 trips and for 2 if us it was going to be over £500
We arrived today for our first time in Mexico after a long awaited trip. Aylin was a great help at the concierge desk in assisting with where to start and booking dining reservations…great start to our vacation
Had Another Amazing Vacation @ Bluebay Grand Esmeralda Can't Wait to Return in November
We returned for our fifth time here and it just gets better everytime! We love to spend our days by the main pool where the sports and entertainment team are second to none. We have so much fun participating in all the crazy games. Shout out to the best team ever, Liz, Gustavo, Willy, Alejandro, Andie, and Carol.
Drink activities you need anything these guys have it ! Awesome place people are even better! Thank you Alex! For everything,we will return with my girlfriend again we love bluebay😎😎🍻🥳🥳🥳🥳🥳🥳🥳🥳
I love it, alex is the best animatot and the other guys. I love the activities. Drink are the best. Party is fun. We hope to return to mexico soon I like the nature they offer us,excellent…🤘🏾☀️🏖️🤑🤑