Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De : 30 miles

Property Information

Year Built: 2006


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory Mexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 16896 reviews
  • 4.0 star tripadvisor rating
    Great Value With Exceptional Staff

    Overall I would highly recommend staying here, below you can see my break down of the good and some negatives of this resort. Location - The location was awesome, not too far from the airport which is a huge plus in my opinion and felt very secluded as there was no public beach access. Staff - Everyone was incredibly friendly at this resort. I can honestly say we never had bad service anywhere. A special shout out Francisco and Benjamin at the Jaal-Ha restaurant. Francisco was our server for breakfast and lunch and Benjamin was our server at the seafood restaurant. Also, a big shout out to the chef at the seafood restaurant, Reese I think was her name she is incredible. All staff were great though and truly made the experience. They all seemed to truly enjoy their jobs and appreciate the guests. Food - This was by far above the standard resort food, especially the seafood restaurant. The salmon was some of the best I have ever had. You will always find some kind of food which is always nice day or night as some resorts go through periods in the day where nothing is available, so this was a big plus. Drinks - They serve very good alcohol compared to other resorts and in my opinion made them strong enough but not too strong. One tip, if you order drinks at the beach bar later in the day be sure to request the brand of alcohol you want as they seem to default to cheaper stuff later in the day. The rooms - Very outdated and could use some renovations, but the AC worked great and that was a huge plus! Oh and it was very noisy, some sound proofing would be great so you can sleep while your neighbors party it up all night. Wifi - This was a big negative, there was no wifi. They had wifi, but it was not usable, so unless you have data on your phone you will be without any kind of internet access during your stay. Getting to and from the lobby area - Another big negative, it was such a long distance (.25 miles) from our room to the lobby area. Which would be no issue accept the golf carts they have coming around to give you a ride take forever and later in the day are always full so you end up just walking instead. Due to this we didn't spend really anytime at the sports bar or the other pool. They need more people giving rides so this is a not an issue - very easily fixable. No AC - Other than your room you will not find AC anywhere. If you visit in the summer like we did it is brutally hot outside and some AC would be so appreciated while you eat your meals. Even just a bar that offered AC would have been much appreciated. Pools - The pools were very nice and very clean for the most part. Chairs - Not sure why this is always an issue at resorts, but there are not enough sun lounger chairs and if you don't get out to the pool or beach early enough you will not get a chair all day. Get some more chairs and this issue would be entirely fixed. The beach - Unfortunately you will get a lot of seaweed at this resort, not their fault whatsoever and they have even put barricades in the water to try and prevent it. The good news is a short walk down the beach you will find crystal clear water and a cenote where you can enjoy swimming seaweed free.

    May 23, 2024
  • 1.0 star tripadvisor rating
    This is defiantly NOT a 4 star hotel.

    This is defiantly NOT a 4 star hotel. Will never go back. Air condition did not work in one of our rooms. When we asked for someone to look at it their response was can you just leave the connecting door open to share the air. The restaurants did not have air condition. The golf carts only took guests to their rooms. Then they were only used for people touring the grounds. The food was not good and the entertainment was terrible.

    May 22, 2024
  • 5.0 star tripadvisor rating
    Our dining experience with Wilfredo

    My family and I went to dinner tonight and we had the pleasure of having Wilfredo as our server. He was so attentive and really made our dining experience special. Thank you BlueBay for hiring such a wonderful staff! Wilfredo really stood out!

    May 21, 2024
  • 5.0 star tripadvisor rating
    L’Atelier French restaurant

    This French restaurant at the Blue Bay grand Esmeralda Resort was outstanding. The staff, Our server, Alberto Ek, the maitre d’,Oswaldo Pech Ruiz, did everything to ensure our dinner was perfect. The chef, Juan, presented each course. I couldn’t have been more impressed. So much so that we dined there 2 nights in a row. If you’re in Playa del Carmen, Mexico, do yourself an incredible culinary experience!

    May 20, 2024
  • 4.0 star tripadvisor rating
    Our Second Home

    We have returned from Bluebay a few weeks ago. Yes, a few things need some attention mainly lack of air conditioning in the Main Buffet and French & Italian Restaurants. Also noted that many plates, cups, and bowls were chipped and still being used. Now to the best part of our Vacation. The staff were excellent at the beach buffet and we would like to thank Esther for her EXCELLENT omelette skills and her lovely smile. Others we would like to mention that went over and above were Alberto C. in the French Restaurant and Bianca the Maitre'd at the French Retaurant. They were so kind and exerted professionalism. We would also like to mention these servers at the Black & White. Beatriz, Elizabeth, Paula, and the exceptional bartending we received from all of the Bartenders. Also a big shout out to Andreas, Concierge and Joel, Bartender at the Private Beach who made our stay awesome and very comfortable. Entertainment Staff were wonderful and very friendly. They sure work hard to keep all guests involved and having fun. We have been made to feel like this is our second home. Thanks to all for an amazing vacation!!

    May 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319