LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating14552 reviews
Good bad and the ugly
Folks I will start with good firstly, we were three couples and we enjoyed the Bluebay Grand Esmeralda resort considering how little we paid for the trip. Just to compare this was our 12th trip to different locations in Mexico. We loved the location its about 50 minutes from the airport, food was excellent not much variety but nice every day, beautiful and hard working workers do such a good job specially in the buffet, restaurants, pool, entertainment and beach. Now the bad we stayed building 6 they all are falling apart management is not spending any money on the upkeep, every day our door locks broke. The ugly just look at the pictures and you will know what I am talking about.
Help us please! We are in Room 6444
Arrived last night, expectations were not high but we can't get anyone at the resort to help! ... no hot water, 2 rock hard double beds in a room with 3 adults, no coffee maker in room, let alone coffee, cups or anything. Burnt out light bulbs on patio and missing from ceiling fan, feet are black from floor, 1 towel in room, no face or hand towels, 1/2 roll of toilet paper and we are stuck in cell block 6 at the back of the resort! Tried to have a salad for lunch at the pool but no salad dressing anywhere. It's been a rough start. Hoping someone responds to our requests soon, I would love to shower!
Rocio Renteria Concierge
Rocio Renteria Concierge has been a great help for my sister and I, that needs a lot of help, she help us with the reservation of the restaurants. She teach us use the app. She is a great lady. If you come from this hotel go with she.
Jose solve my problem immediately and my concerns................ very good so much of a helpfull he is.....😀😀😀😀.
I came late to book a reservation for me and my fiance to have a good dinner and Jose Cordova made it happen... he is so easy to talk to. Very nice man ,.............. Help me right away!!!¡!!!!😀😀😀😀
This is an excellent resort if you keep it realistic.
I booked this resort under RCI so there were some bonuses that came with it. Our Conceirge Andrea was absolutely wonderful on the owner side of things. She set things up that we didn't even know to ask for. The resort itself is old. I have heard it was one of the first along the beach there and it does show here and there but overall it's very nice. The maintenance worker could do a better job on repairs in my opinion but that's my only complaint. Food at the buffet is decent. Nothing to complain about. The restaurants you need reservations for in the evenings are really exceptional. That food is top notch. Make sure you schedule at one of the restaurants every evening. Beach is small but nice. There is a surf break installed so there aren't any waves to hit the beach there. No body boarding or anything but the option for kayaks and other non-motorized items is free and can be nice. Loads of Canadians at this resort. I hear it's normal which is fine with me, Canadians are friendly.