Resort Details
- Cuore di RossiFeatures A la carte contemporary Italian cuisine, complemented by a wide selection of international wines.
- Don IsiTraditional Mexican cuisine served A la carte, located in a building recreating the patio of a traditional Mexican Hacienda.
- Jaal-HaRestaurant buffet & bar located on the beach can be set up for a total of 330 people during banquets. This restaurant provides breathtaking views of the ocean and cool breezes year round.
- L´AtelierA haute dining restaurant featuring A la carte French cuisine with live cooking demonstrations. Watch our expert chefs prepare your meal in the open kitchen.
- Restaurante Grand Festival BuffetExclusive buffet featuring fine international cuisine offering nightly themed dinners.
- Various Lounges/Bars- Main Beach Bar
- Theater Bar
- The Lounge
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Airport shuttle service†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Multilingual staff
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Contact resort for information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised activities for children through the age of 12. Open daily and includes:
Nursery
Mini-cafeteria
Children's pool with water slide
Play ground area
Play Station 2
T.V.
Sport activities - Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Parasailing
Scuba diving
Jet skis - Non-Motorized Water SportsKayaks
Windsurfing
Paddle boats - PoolThere are 3 pools on-site.
- Spa †
- Tennis courtThere are 2 tennis courts on-site.
- On-site EntertainmentShows are held temporarely at Jaal-Ha, beach restaurant . A professional contracted ballet and hotel animation staff provide a variety of shows along with a full theater.
- Cozumel Ferry
- Playa del Carmen
- Other Local Attractions•Tulum, Mayan archeological site is located 37 miles south of the resort
•Chichen Itza, the most important religious, commercial and cultural city of the Mayan civilization. Distance from resort: 142 miles South-west
•Xcaret, eco-archeological park. Water activities, eco tourism and dinner show. Distance from resort: 12 miles South
•Delphinus, swimming with dolphins. Distance from resort: 12 miles South
•Xel-Ha, water and nature park. Distance from resort: 25 miles South
•Cozumel, home to world class scuba diving and one of the worlds best reefs. Distance from resort: 10 miles East.
•Cancun, well known for its night life and luxurious shopping centers. Distance from resort: 35 miles North.
•Mayakoba, El Camaleón, golf club (home to PGA tournaments). Distance from resort: 3 miles South
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19000 reviews
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Dec 28, 2025Good resort to stay in !
We stayed at the BlueBay Grand Esmeralda in mid-December 2025. 1) Food: Excellent variety and quality. Loved the Festival buffet for breakfast, and the Steakhouse and French restaurant (superior meal and food plating) for dinner. Mexican restro wasn't good, very spicy and the food presentation looked like a dirty dish. 2) Staff: Extremely friendly and helpful. Special thanks to Carlos for the fun cart rides and to Pedro for the great shooting activity — both went above and beyond. 3) Pool & Beach: Plenty of available loungers at all times thanks to a no-reserving policy. Pool was clean and warm. Beach had a few shells near the shore, but a short walk down yielded clear, easy entry. 4) Room (Building 7): Everything worked well, daily cleaning was consistent, and the room was always tidy. Elevator issues were resolved quickly. Stunning garden view. 5) Grounds: The resort layout is stunning. Large, immaculate, and beautifully designed. 6) Transportation: Carts pass frequently, making it easy to get around without long walks. 7) Wildlife: Enjoyed seeing the unique animals and birds throughout the property. 8) Things to improve: We had a two-day delay in getting our water bottles refilled, requiring multiple requests. Also, tips left for housekeeping occasionally seemed to be taken by the fridge-stocking crew. Overall, we had a good stay.
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Dec 27, 2025Trolly service is terrible!
We are a family of 4 ( 2 adults and 2 small children). We are here now.. we had to do a room change because of the very strong mold smell in our room. We are in building 7 and they moved us from the bottom floor to the top and it was much better! The resort itself is pretty decent -nice landscape and clean. They have 2 big pools - we always had problems finding a lounger at the beach and pools. We have no complaints except for the trolly service around the resort - if you have small children or mobility issues and rely on trolly service forget it! They are very unreliable and come randomly and when they do come around they are full.. the main pool is far from building 7 and we waited over an hour for a trolly to come and when it did it was full-another couple decided to walk to let us on with our sleepy children. The food is OK but nothing special…
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Dec 26, 2025Spend the extra $200 and stay somewhere else
Only had a two day stay at blue Bay. Flight was cancelled and had to pit in here until next flight. Having stayed at over 10 resorts in the Mayan this one always popped up on red tag, WestJet, Sunwing…. I am so glad we never Paid money to stay here. Rooms old, gross dated moldy, dirty bloody, list goes on. Buffet food was decent, beach, and pools nothing special, night life was something but no air flow, entertainment crew was actually pretty decent. Coffee shop was nice, gym was small but clean. I think overall it fail.
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Dec 25, 2025Lay in the sun on a concrete deck
50 pool lounge chairs for 500 guests and they are all reserved all day by towels water bottles and books. Borrowed 2 and when they arrived to check on their stuff I was threatened to a fight. Concierge showed sympathy but 0 action taken. Lots of signs saying no reserving. No security. Too much drama just to sit in the sun.
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Dec 23, 2025Great hotel
Kaci was the best she was the bomb in the entertainment staff was truly amazing, bingo and volleyball were my favorite, and the hotel was super clean and my time by the pool was always so nice, even on rainy days!
- AdvisoryMexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of $50 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed