General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating2086 reviews
The Bare Minimum
They are surrounded by competition but don't act like it. They offer very little in the way of service. Probably the only BW I have stayed at in the last 10 years with no breakfast. Also, the staff at check-in did not seem to care if this was your 1st stay at a BW or your hundredth.
Never stay here
The lack of cleanliness is just the start. The rooms smelt like mold and mildew, there was no hot water with no mater pressure. The heater/AC did not work and made awful noises, on top of the constant fighting from the room below us. The staff did nothing to address this and did not care when we checked out a day early due to all the issues we experienced.
Spend the money on something better!
Location was good for what we needed. Never really encountered traffic and what we needed was close. They allowed us to check in 3 hours early which was nice. Breakfast at cafe was good but not worth the price they charge. I wasn’t able to take a hot shower once neither was the room next to me. Water was consistently lukewarm if you even want to call it that. Spend the money on a better hotel for a hot shower and a free breakfast!
Worst experience ever.
I travel for my job. I stay at a lot of hotels. But this one was a doozy. My family and I drove from Oklahoma to stay a few nights In San Diego. We were not told until after we paid that the entire hotel did not have hot water. Then I find out that they over charges me by 76 dollars. When I ask them about it. They apologized and said they would send it back to my card. It could take up to 10 business days. Then later that night around 9 pm, we have a couple walk into our room. After contacting the front desk. They told us that in their system, we had switched rooms. And that our room had been cleaned and ready for a check in. We were never notified about switching rooms. Nor had we switched rooms. They gave me the operations managers card with his number on there. I have left voicemails for him to please call me back. No call backs yet.
Cold Seven Seas
Avoid this hotel. When we planned on staying here, we expected they would have hot water. We came on Thursday and they said they had a company working on it. However, Friday morning there was no hot water. Some other guests had been there two nights with no hot water. When we checked in, the management didn't tell anyone they had no hot water in the entire facility. We moved down to The Atwoods Hotel and they had plenty of hot water and was half the cost of the Seven Seas. This site is not up to the Best Western standards.