Resort Details

Dining
OnSite Dining
  • The Brass Elephant
    The Brass Elephant, on premises, Full Service, Steak House, Open for: breakfast, dinner, hours 6 to 10 a.m. for breakfast, 5:30 to 10 p.m. for dinner, open 7 days a week
OffSite Dining
  • Burlingame Restaurant
    4.00 mile(s) from Burlingame Restaurant, full service, American, Open for: breakfast, lunch, dinner
  • IHOP
    0.30 mile(s) from IHOP, full service, American, Open for: breakfast, lunch, dinner
On-Site Amenities
  • 24-hour front desk
  • Air conditioning
  • All public areas non-smoking
  • Bell staff/porter
  • Business center
  • Complimentary full american breakfast
  • Complimentary in-room coffee or tea
  • Complimentary wireless internet
  • Conference facilities
  • Elevators
  • 24-hour front desk
  • Air conditioning
  • All public areas non-smoking
  • Bell staff/porter
  • Business center
  • Complimentary full american breakfast
  • Complimentary in-room coffee or tea
  • Complimentary wireless internet
  • Conference facilities
  • Elevators
  • Exercise gym
  • Family plan
  • Fax service
  • Free high speed internet connection
  • Front desk
  • Hair dryer
  • Hearing impaired services
  • Heated pool
  • High speed internet access
  • Ice machine
  • Interior corridors
  • Internet services
  • Ironing board
  • Late check-out available
  • Laundry/Valet service
  • Meeting rooms
  • Multilingual staff
  • Non-smoking rooms available
  • Onsite laundry
  • Outdoor pool
  • Parking†
  • Pets allowed
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Transportation
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center
  • Internet Access
  • Meeting Facilities
  • Meeting/Board Rooms
  • Wireless Internet Connection
  • Wireless Keyboard
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Off-Site Recreation
  • Health club
    Health Club
Off-Site Attraction
  • South San Francisco
  • SF Shopping Center
  • Union Square
  • Hillsdale Shopping Center
  • Tanfaran Shopping Center
  • Sausalito
  • Sonoma
  • Berkeley
  • San Francisco
  • Sacramento
  • Oakland
  • Napa
  • Tiburon
  • Hayward
  • San Jose
  • SSF Conference Center,
    0.20 mile(s) from SSF Conference Center, full service state-of-the-art conference center featuring 20,500 square feet of meeting space located across the street from the hotel. Complimentary wireless Internet access.
  • Hillsdale Mall
    10.00 mile(s) from Hillsdale Mall
  • Pacific Ocean Beaches
    10.00 mile(s) from Pacific Ocean Beaches
  • Academy of Sciences,
    12.00 mile(s) from Academy of Sciences, recently built science museum in Golden Gate Park.
  • Fisherman's Wharf,
    12.00 mile(s) from Fisherman's Wharf, world famous Fisherman's Wharf in San Francisco featuring attractions, restaurants and shopping, tours of Alcatraz and Golden Gate Bridge.
  • Palace of Fine Arts,
    12.00 mile(s) from Palace of Fine Arts, famous art museum overlooking the Golden Gate.
  • San Francisco Zoo
    12.00 mile(s) from San Francisco Zoo
  • Union Square,
    12.00 mile(s) from Union Square, world famous Union Square shopping district in downtown San Francisco, near theaters, restaurants, and more.
  • Golden Gate Bridge
    13.00 mile(s) from Golden Gate Bridge
  • Berkeley/East Bay,
    15.00 mile(s) from Berkeley/East Bay, discover Berkeley, Oakland and other East Bay destinations
  • Tanfaran Shopping Center,
    2.00 mile(s) from Tanfaran Shopping Center, recently renovated shopping mall close to hotel
  • Half Moon Bay
    20.00 mile(s) from Half Moon Bay
  • Levi's® Stadium,
    37.00 mile(s) from Levi's® Stadium, home of the San Francisco 49ers Football Team
  • Silicon Valley
    40.00 mile(s) from Silicon Valley
  • Cow Palace
    5.00 mile(s) from Cow Palace
  • AT&T Park,
    9.00 mile(s) from AT&T Park, home of the San Francisco Giants. An easy drive from Best Western Plus Grosvenor Hotel.
  • Chase Center,
    9.00 mile(s) from Chase Center, home of the Golden State Warriors

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2667 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I have the luxury life.

    I work in high security to make it safe for the affluent. I was hit by terrorism. The computational went well I stated an extra night and was fixed.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    The hotel should say “Limited Shuttle Service”

    The hotel is close to the airport, and we were able to take the 5 a.m. shuttle to the airport. The shuttle driver was helpful, kind, and on time. However, there is no breakfast, only coffee offered at that hour. Also, upon returning from our 18 hour flight, we learned that the shuttle does not offer rides during the afternoon. I had to uber to the hotel, pick up my car (@$10/day), and drive back to the airport to pick up my fellow passengers. NOT convenient. Be warned if you are planning to park your car at the hotel while on vacation; if your flight returns in the afternoon you will not have “free” shuttle service.

    Nov 13, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not a good airport hotel

    Stained sheets and missing soap/shampoo in both rooms (different reservations and different floors). Airport shuttle does not run for FIVE hours in the middle of the day, so we had to Uber since our flight arrived at 3pm. Obviously understaffed. Air conditioner was loud but worked well. Shower had good water pressure. Average breakfast.

    Oct 25, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    AVOID THIS HOTEL AT ALL COSTS!! Bugs, Snot on Walls, Poisonous Gas

    Look at the pictures: WARNING for carbon monoxide in your room! Human snot stuck to elevator walls. Loose electrical wires in the room Bugs crawling on the counters!! Ugh

    Oct 23, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It's okay

    Nice and clean hotel. Room is average size. Only complaint is No microwave in room. Breakfast is eggs, meat, waffle, yogurt and donuts

    Sep 14, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies: Children 12 And Under Are Free In Room With One Paying Adult In Existing Bedding.
  • Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
  • Pet Policy : Pets Not Allowed

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319