LocationPunta Cana - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating15131 reviews
Beautiful but not safe for your belongings
My jewelry was stolen during my stay. I reported but they did nothing . The place it’s beautiful, big, good food and entertainment. I left the place disappointed because I trusted too much in the honesty of people who enter in the room and I lost my beautiful and expensive jewelry!! So, just be careful and don’t leave any valuables in the room. They will take it!😟
Excelent service at the buffet by Winston
Wonderful vacation at Be.Live.Collections!! The customer service provided by Winston at the buffet was excellent! ⭐️⭐️⭐️⭐️⭐️ he was friendly, profesional, and efficient. We always looked for him during our stay because we knew we were going to be treated with respect and hospitality. If you go to the buffet at the Be Live, look for Winston :)
So we landed in DR 26th December 2022. Out long awaited honeymoon, we were actually supposed to be going to jamacia, 5 star all inclusive. Unfortunately our flight got cancelled in the October and our tour operator told us only this was available. Desperate we took it. We arrived to find we hadn't been booked onto adults only. I understand this was probably our tour operators fault but after speaking to other guests, it seems this hotel puts you in the worst possible room to start then upgrades you if you complain. We didn't complain, we only had 1 week and wanted to make the most of it. It was a beautiful hotel, most hidden parts I.e corridors, rooms were very shoddy, old, dirty. We didn't fuss. Night 1. We went to night club and casino on the resort with a group of friends we had met. It was good, but very dodgy. Locals and prostitutes roaming freely in a resort we had paid £6,300 for 1 week. Begging me for money in the toilets. Preying on my husband. Day 2. We went on a boat party excursion. It was the best day of my life, truly amazing. Couldn't fault. Later that afternoon we had drinks round the beach bar and I got an early night. My husband showered and went back out with the friends he had met. 4.30am. I had woken up to a phone call, my husband not making any sense. I have never heard him like this before In the 12 years together. He sounded scared. I panicked. I ran down to reception to get help, 3 of the staff members couldn't care less. I frantically searched for him scared to death. Whilst searching the grounds of the resort there was a young local guy arounf 18 years old, following me, hissing and whistleing st me. WHY WAS HE ON A RESORT ID PAID £6,300 FOR 1 WEEK FOR. My husband sent me his location via WhatsApp and he was way off the resort in some sort of forrest? 45 minutes later he appeared walking down the beach in nothing but his underwear and his phone. He looked delirious, out of his mind. Couldn't speak, heavy breathing. No shoes, pants, wallet, money, bank cards, belt or shorts. MUGGED. ROBBED. I was scared. When the morning come I called the friends we had met and asked them what happened. They both told me separately they had walked him back to block 4 at around 2.15am as he was staggering. Unfortunately we were in block 5 not 4. He doesnt stagger. He is a 16 stone guy who doesn't get wasted. He was DRUGGED. Not one person from reception asked how I was or tried to help me. I truly believe the whole place is corrupt. He can only remember leaving the club. HE NEVER LEFT THE RESORT, HE SHOULD HAVE BEEN SAFE. He befriended the guy who worked the bar in the casino. He'd added him on social media which I thought was weird, he didn't even know him. The guy from the bar then messaged him saying come to the casino, I like your shoes, give them to me now. WEIRD. We never stepped foot in that place for the remaining time. We felt scared, out of place, uneasy. I would NEVER go back here and NEVER recommend this hotel. It is corrupt, full of criminals. Barstaff trying to sell you drugs. Locals and prostitutes hounding you. Absolutely DISGUSTING. Ruined my honeymoon, just glad my husband is still here to tell the tale. Day 3, we went on an excursion to COCO BONGOS. we told ourselves we either forget about it or go home. It was amazing. Only to arrive back to the BE LIVE RESORT by coach ar 2am to find a 17 year old Canadian boy crying outside the hotel telling us he had been MUGGED and ROBBED also. So sad. The rest of it holiday was spent on edge, feeling uncomfortable. Waste of money. Couldn't wait to get those to the good old wintery weather of England. Food was good, bit crap how you have to que to book a place at a restaurant, ques for at least 45 minutes every morning. Plenty to snack in though from the buffets, burger bars etc, you wouldn't go hungry. Rooms needed a full refurb. The one we had did anyway, we totally got ripped off for what we paid. Most of the staff, pool guys were wonderful and helpful. Buffet staff weren't interested In you unless you gave a tip. On leaving we went to the local shop on the resort to buy souvenirs. The ATM gave out Dominican Pesos but they only translated in AUSD. She told me it was 9 thousand peso for my gifts. I got to the ATM and withdrew 9 thousand as my card wouldn't work. It converted that into £ and I though WOW £148 for 6 small gifts? Too late I'd hit the button. I went back to the shop to pay and said are you sure its 9 thousand, showing my conversion on my phone which was actually only 2 thousand. She apologised. I bet she'd have taken it if I hadent have said anything. DUMB ENGLISH she thought. Scams all over. Pushy sales reps hounding you to buy rime shares which may I add are a total scam also. Googled after having their chat, how they can get away with it ill never know. Alcohol not great, tasted like petrol and all the same. Overall a TERRIBLE experience of our first time to the Dominican. I do warn anyone travelling to this hotel please please please stay safe and trust NO ONE.
Currently staying here until Feb 5th. Nearly everything In the room is broken. (Told at check in we were in super deluxe) dread to think what the rooms are like without this label. Just got back to our room and now we have no running water. Room 17303. Can’t call reception as the phone doesn’t work.
We arrived at be live with a group of 12 travellers. My family specifically paid extra for a swim up room for our toddler. Upon arrival we were told we were upgraded. When we got to the room we realized their was no swim up. We went to the desk to rectify however they stated they knew we had a swim up which is why we were upgraded because they weren’t available. We booked feb 2022 there was ample time to inform us. It took 3 days before we were moved to a room with basics (clean, no bugs hot water etc). The front desk staff passed us around and avoided dealing with us. When the manager noticed I was taking notes he refused to speak with me at all. I’ll attach pictures of the room. It was dated, had bugs, mouldy, dirty, broken shower, no hot water and the sliding glass doors gave way for flooding due to poor quality. The swimming pool was closed for cleaning 5/7 days we were there. Pro’s: the entertainment was great and food was decent. Cons literally everything else. All 12 people had a terrible experience. The adults only section looked a lot different, clearly that’s where the money goes. There were also so many mosquitoes it was horrible. The hotel had a chance to rectify and they did not. Truly choose somewhere else. We should have, the reviews spoke for themselves. Save yourself the headache.