LocationPunta Cana - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating15251 reviews
Holiday from Hell
We booked a holiday for 2 weeks in January 2023 with friends to celebrate two special occasions. Unfortunately our holiday turned into a complete misery. We wished we could have got back on the plane and flown home>This Holiday at the Be Live Adults only hotel was sold to us as being 5 star but we would rate it as a 1 star. The first night we were given, apparently an upgraded room with a but we found it in a filthy condition and smelt of damp. The toilet seat and the toilet roll holder were hanging off there was only 1 towel for both of us and it was generally in need of renovation. We were moved to another room and this was only if we signed a disclaimer. admittedly the new room was better but it didnt have 2 chairs and table on the Patio as shown in the photos nor did it have any sunbeds in fact we counted about 40 sunbeds to accommodate about 200 rooms or more. The standard of food certainly wasn't5 star nor was the customer service. The staff were unhelpful to the point of rudeness sometimes and the staff in the adults only reception were particularly rude and unhelpful. To get any chance of a sunbed or even a chair on the beach, you would have to bribe the security guards to reserve one or get up in the morning at 5am to reserve one. I would advise anyone to save their hard earned cash and go elsewhere!!!
BEST ROOM SERVICE in Punta Cana
The Hotel is a bit of an older style hotel, and much older than the pictures revealed, but it was still nice. The room service was EXCELLENT! Specifically I truly appreciated our room service lady CARMEN who brought sunshine into our room any time she showed up. She was the sweetest person who truly cared to ensure my friends and I had EVERYthing we needed inside the room! From extra towels, water bottles, coffee packets (since Im a coffee person)! Also their 24/7 food room service was awesome! I loved their pepperoni pizza made in true Italian style with thin crust. The only thing I did not like is that I waited in line for 40min on Monday just to Check out! They had many people standing around but only 2 people doing both check in and check out. Perhaps the management could reassess the employee schedules to ensure there are extra personnel available at the reception desk during the known upsurge times when most tourists come into or leave the hotel (i.e. Friday to Monday stays). Especially when you are rushing to get to the airport!
I got beat up on the day of my arrival - this place is dangerous
I am making this post to raise awareness for everyone regarding future travels. On the evening of our arrival at our destination, I woke up outside in the night in this condition, without my phone or jewelry. I was on the hotel premises, just a few steps away from my room. I had gone alone to my room to sleep, but unfortunately, I never made it. A complaint was filed, but the corrupt police closed the case, concluding that I simply fell. There was no recourse or medical assistance offered to me, and they refused to show me the surveillance videos, claiming they were under maintenance that night. Everything points to the fact that I was attacked, dragged to the ground, and robbed of whatever I had on me at that time. When my boyfriend realized I wasn't in the room, he searched for me outside but couldn't find me. I lay on the ground in my own blood for 3 or 4 hours, and when I woke up, I had no memory of anything, probably due to the blow to the head. My face, legs, feet, and arms are also injured. Please be cautious when traveling to other countries, and if possible, never be alone, even for 10 minutes. I wouldn't wish this on anyone, and if my story can raise awareness about the dangers, then I am sharing these difficult photos. 📍Be live Collection, Punta Cana, Dominican Republic
Wasn’t worth it.
A long review, but definitely worth the read!! We were a group of 6. (Two couples and 2 girls) We are early twenties and wanting to find an affordable resort. We had friends who had been here before so we figured we would give it a try as well! We had read prior to coming about the "VIP" Adults only side, but didn't think that fit our criteria (Lack of research on our end, but it felt very very misleading). My boyfriend and I had spent 2 nights in the regular side and couldn't do it any longer. The buffet was inedible, our room A/C didn't work, the rooms we not clean, broken showers and front and back doors would not lock! I felt very unsafe and put chairs against the doors when I fell asleep. Our lock box wouldn't work, there was no elevator so if you have any type of mobility issues request a bottom floor room. We had complained about our room and nothing was done. We payed a good chunk of money and ended up upgrading to the "VIP Adults Only" while our other friends stayed on the regular side. It felt like an entirely new resort. The rooms were gorgeous and modern, beautiful view and jacuzzi in the standard room. The VIP buffet was phenomenal and something to look forward to everyday! Our friends who didn't upgrade were shocked on how much nicer it was, and how much better the service and friendliness of the workers were on the VIP side. We really enjoyed having access to premium liquor, it made a big difference in the drinks. The restaurant were a huge disappointment, as they had the same food at the VIP buffet. I do recommend the Japanese one. The entertainment was definitely better on the regular side, and we spent lots of time in the main pool doing the activities with our friends. Definitely keep a for the daily activities, they were so much fun!! The beach was good, We didn't spend any time swimming in it nor did I see anybody else swimming, but it was great to lay and relax while having drinks and enjoy the beach snack bar (VIP). If your on the VIP side, they had lots of day beds and comfortable cushioned chairs. If you're on the regular side, they seem to have a shortage of chairs, and people leave their towels on them all hours of the day. This also applies to the main pool, there wasn't a lot of chairs at the pool and alot of people didn't have anywhere to sit or lay their things. The vendors on the beach were pretty aggressive with their sale tactics, they were extremely consistent with you buying from them and never leaving you alone. At one point we were getting yelled at by one vendor. We did meet a nice vendor who was respectful, we went on the party boat and did parasailing since it was pretty cheap and had an AMAZING time. (I really recommend the party boat, especially if you are younger) The club was okay. The workers had tried to get guys in our group to pay for drinks several times even though the drinks are free for Be Live Guests till 12AM. They got pretty rude when we tried to explain we were Be Live Guests, we ended up just leaving. Unfortunately, the night before we were leaving the resort, my water had been spiked. My partner and I were at the beach bar. After 2AM the bar definitely does feel sketchy. My partner and I left as I felt pretty uncomfortable. It wasn't even 10 minutes after leaving the bar and we had realized I had been drugged. It was an awful experience. My partner and I were terrified, we called family who had similar experiences and they had helped us through. I spent my whole evening and night drinking water and never left my drink alone, I had an open drink (No lid) which was a mistake! Always drink out of something with a lid. I did file a complaint before I left the resort, but didn't expect much to come out of it, and nothing ever did. A quick summary of my stay, I would definitely upgrade if you prefer a more luxurious stay, but overall I would pick a different resort. If you're a women, please be very very cautious at night time, even if you are with your partner. Always keep a lid on your drink, and always be cautious because getting your drink spiked can happen so fast! I wouldn't go back to this resort, but it is an affordable place if you're young and just wanting to drink and have fun with friends. A group of guys friends who had been there before went down a month after us and enjoyed their time drinking. Unfortunately, our experience wasn't great and wasn't worth the money. A big appreciation to the resort workers, they definitely work hard!!!
Apartamentos are a good value for families but either Loud at night or wet from shower walls that drain to floor.
This vacation was fine, but we learned that all inclusive resorts and Punta Cana are not for us. Be live pricing was a value for us this time, but most of the visitors are there to do Club Med for grownups and drink a lot. Apartamentos are caticorner across the street from a store that pumps dominican disco music from 11pm to 3 or 4 am. It is very loud, and they are next to the policia. Seems to be totally legal and ok. We thought it would would only be Friday and Saturday, but it got even Louder on Sunday. We had to move rooms. It's a pity, because our first room had 2 levels, a great view and a balcony. It was a lot of space for us and our 2 teenagers. But sleeping at night is important, especially on a relaxing vacation. Now we have the same number of beds and rooms with just a little less space. The second room is quiet, but it's got other tradeoffs. The bathtub is an old design where the edges angle down (instead of in) and drain out to the floor, so it leaks all shower water to the floor. Which would be fine if the bathroom tiles angled toward the drain in the floor instead of away. The pool of water got all the way out to the bedroom. The lovely maids helped us out by putting down 2 bath towels to absorb shower water for the rest of our stay. We now have mosquitos. I haven't seen any mosquitos in this resort or Punta Cana except this apartment. We were able to leave windows open in the 1st apartment and never saw more than a single house fly come in. In contrast, we killed 9 mosquitos on the first night in the 2nd apartment. The buffet restaurant is very good. I figured out that the chicken is solidly excellent, as well as the paella. Sometimes the food temperature is not appropriately warm, but the patio dining is so nice! The variety of food is great, and the pastry chefs are very good. There's also ice cream in a cooler near the desserts. There aren't as many wait staff on the patio, so if you need better service eat inside. I love the mixed salads: arugula salad, artichoke salad, bacon salad, etc. There's always fruit and nuts and cheese if you need a snack, and at breakfast there's almond and soy milks. Side note. My son somehow got food poisoning at the buffet one night eating nothing but french fries, curry rice, a bite of fried eggplant, bread with butter, cookies, cake, pie, and sherbet. None of that sounds like it would give you food poisoning, but maybe it was the fried eggplant bc we didnt get sick and didn't eat that. The beer Presidente is pretty good. The pina coladas + dark rum are great, and soda + rum plus splenda works. There are few diet sodas to be found, only water, pepsi and seven up. I brought powdered sugar free hydration mix. Water and coffee are often a challenge to come by. The glasses and cups are small, and service couldnt keep up with our thirst for water and coffee, except at the specialty restaurants. The self-service coffee station by the main pool is closed in the morning. There aren't any self-service water stations. Pros bring their own giant thermos mugs for alcohol or coffee. The bartender on the beach near the adults only section will give you whole bottles of water! No others that we could find. Specialty restaurants: you can eat it them for half the days you are at the resort. We got 3. Orale was meh. Mylos was awesome, and Lobster was fine. I'd go to Mylos literally every day of a six day vacation if I could. The atmosphere was beautiful, piano music, presentation of food, delicious options. Desserts were special - creme brulee. Everything was perfecto. The beach is a little breezier at Cabezo de Toro than Bavaro but lots of places to find shade! There's a great quiet cove on a nature preserve (no hotels) a little bit north of Be Live if you're willing to walk 30 or 40 minutes north up the beach. Coral is not fully covered by sand, so walk carefully or wear water shoes if you walk out into the water there. We were visiting right during a giant seaweed flotilla to the Gulf of Mexico. The water and beach was not clear, but it's not a great swimming beach anyway. The main pool is the place to be for the most people and activities. People reserve chairs there by 9 in the morning by leaving their towels on them. Kind of weird and annoying, this tradition. The gardens and lanterns are really nice, so walking from the apartamentos to the restaurants is pretty and safe. Think of it like a stroll before and after you eat, good for digestion. Getting into and out of Punta Cana from the US: fill out the immigration form before you go to the Punta Cana airport. You need one filled out Online for both directions. Even when returning the to the US. It was one of the most stressful points for me, going both directions. Bad wifi, bad website, bad data. I dont know, but it was an awful surprise. I was expecting a paper form, and that would have been so much better.