Resort Details
- CapriEnjoy a variety of Italian cuisine.
- Don QuijoteServing Spanish specialties.
- KyotoEnjoy a delicious sushi bar.
- La FuenteInternational buffet.
- Los ArcosGrill-style dining offering a variety of steak and seafood.
- Various Lounges/Bars- Aqua Bar, located near the pool.
- Snack Bar.
- La Cantina Bar serves the best tequila in the region, plus Mexican snacks.
- Various Restaurants
Please note: operating hours, dress codes and reservation requirements may vary. Please contact hotel directly for specifics.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking†
- Game room
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- This resort can handle it all, big or small. The designated wedding planner will help you make that special event truly one to remember.
Please contact the front desk for more info.
† Fees may apply
- Bike rental †
- Children's poolThere is one children's pool onsite.
- Children's program, onsiteChildren's facilities include one pool with a water slide, a playground and the Barcy Kid’s Club. The list of activities includes: Handcrafts, video games, table games, coloring books, music, movies, painting, games at the pool and the beach. Little ones from 5 to 12 years old can take part of this club, which has daily supervised activities.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere are two outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water SportsWater aerobics, water volley ball, water polo, snorkeling, boogie boarding and kayaking.
- PoolThere are 4 onsite swimming pools. One sports pool, two family-friendly pools and one children's pool. Some of the pools also include swim-up bars.
- Spa †
- Steam bath
- Tennis courtThe resort has one tennis court onsite.
- Golf †A golf course is located within 15 miles of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11028 reviews
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Dec 12, 2025Tips for travelers from longtime visitor
We have been coming to this hotel regularly for about 30 years - our first visit was to the hotel before it was owned by Barcelo. Our two cents and tips after reading other reviews: 1) the bug bites reported by others are midges. These are to be expected in a tropical jungle near a river. In the south, they are called “no-see-ums”. Bring 30%+ DEET (it may not be available locally). Problem solved. 2) the buffet food is edible, but it is not as good as it used to be. (Breakfast is the best bet). You can tell they are cutting corners to save money and address guests complaints about food poisoning (i.e. overcooking all of the food). The restaurants (except for the defunct “Night of the Iguana”) have never been really good. (Capri is the best one, and the lunchtime taco bar isn’t bad either). The hotel transitioned to an “all-inclusive” model many years ago in order to cut costs. Therefore, do not have high expectations for food or drink quality under a model such as this. There are many inexpensive and delicious restaurants nearby (La Choza, El Jacalitos, Patio Cuale, Maria Cuquita, Mismaloya Grill). Please support the locals and eat and drink at a locally-owned business. Or take a 20-minute bus ride to town for finer dining. 3) rooms are nice, comfortable, quiet, and huge as always 4) “Premium” is absolutely NOT worth your money. I’ve had both levels of service and can’t tell the difference. Again, if you want better food and drink, it is much better and cheaper to visit a local restaurant and enjoy a warm cultural experience. 5) I’ve seen reviews with complaints about “food poisoning”. While it is certainly possible, consider that it is most likely norovirus. You’ll find this anywhere there are a lot of people sharing bathrooms and the same surfaces (cruise ships, airports, schools, buffet lines of any kind). The hotel makes a big deal of getting you to use their hand sanitizer. Don’t be fooled. Norovirus is only killed by bleach and heating things up to at least 145 degrees F for a few minutes. Do not eat raw shellfish and wash your hands frequently. If someone in your party is sick, use a different bathroom than them - as the surfaces will now be contaminated. 5) bring refillable water bottles and fill them up with the purified water in the gym. it is horrible to see all the plastic trash polluting this beautiful area. 6) the bus is easy, inexpensive, fairly quick (20 minutes) and frequent (every 10-15 minutes or so). 10 pesos per person. Enjoy some trips to town. Return trip picks up at the exact place it drops off. Ubers are also available (cheaper than taxis). Have a great trip!
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Dec 11, 2025Great stay at Barcelo Puerto Vallarta. Amazing Spanish restaurant El quijote.
The food and service quality at the restaurant El quijote was amazing. Many thanks to Sergio Zamora and the team at the restaurant. The pianist was also on the selection and execution of lovely music
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Dec 11, 2025
The Best…..
Luis makes the best pizzas, over 200 a day and still smiling. Nice to see happy staff. So many others like Alfredo keeping the bars, Jose and Enrique. Amazing bartenders. When they have a moment they will gladly make you something special.
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Dec 09, 2025
Great Service and People
Excellent. Allan Carillo & Rene Cuzarez were great service and enjoyed their help to learn some new Spanish......Great guys. Cheers
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Dec 09, 2025
Great place.
We loved every part of our stay. Favourite part was that seating around the pool was never full. You could always find a place in the shade or sun, any time of the day. No rushing down to save a chair.
- AdvisorySpring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed