20 minutes Away from Mexico International Airport 1.4 miles away from the downtown Rental Car 4 specialty restaurants Italian Japanese mexican and Steak house food Barber Shop SPA and 24 hour GYM Indoor pool Smoking Area Executive floor Money Exchange House Tequila Museum gift shop and boutique 26 Meeting rooms Handicap rooms. Covid19 Safety Measures Room Concept -Cleaning and disinfection of guest rooms follows a specific protocol with particular attention to high frequency touch point -door knobs remote control safes witches kettle etc -Dirty linen is collected and stored separately to avoid contamination Measures on Property -There is a protocol to monitor and implement International and local public health authorities guidelines. -There is an action plan that includes all measure identified by the Risk assessment to ensure that all hotel staff is ready and know their roles in keeping the hotel guest safe -Staff guest and suppliers are assessed on their body temperature and symptoms prior to them starting work. -Staff has been trained on procedures to follow if they feel unwell. -There is a tricing system in place. -The reception desk and concierge staff are trained to provide guest with detailed information on hotel hygiene and social distancing protocols and provide guidance to guest with COVID19 symptoms. -Room keys or key cards are disinfected after guest check out Implementation of a menu directly on your cell phone scanning a QR code to avoid handling the physical menus. What You Can Expect During Your Stay To face the current situation we have created We Care About You Program that includes a series of procedures and standards. Strengthened cleaning protocols under the supervision of a new hygienist responsible for guaranteeing complete disinfection of the hotel. Specific audits will be carried by Cristal International standards. We take the health and well-being of our clients very seriously, so the safety and hygiene of our hotels has always been a priority.

Property Information

Year Built: 1995
Last Renovation: 2018
Accessible rooms: 3
Air conditioned guest rooms: 505
All rooms non-smoking: 505
Connecting rooms or suites: 54
Double bedrooms: 260
Executive floor: 1
Floors: 20
Nonsmoking rooms: 505
Rooms with internet access: 505
Single-bedded accommodations: 213
Suites: 29
Total rooms: 505
Total rooms and suites: 505

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Resort Details

Amenities

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Activities

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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 12 years stay free with parents using existing beds.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 2726 reviews
  • 5.0 star tripadvisor rating
    Great hotel and location

    A great hotel for your stay in CDMX, the location is very close to Palacio Bellas Artes, monumento de la Revolucion. The staff extremely friendly , it was my bday and they actually send a piece of cake yo my room. I have access to the VIP Lounge, the view , the food and the service was outstanding. Highly recommend the hotel for you next stay at CDMX

    Jan 23, 2023
  • 5.0 star tripadvisor rating
    A worthwhile stay

    The Barcelo Reforma is a great hotel, and is absolutely worth staying at. The location is great, access to the historical center is easy on foot, and it is close to the Metro so you can get the university quickly. The value is incredible, and at the premium level the perks are awesome. The rooms are good sized, well appointed and spotlessly clean. The staff is cheerful and helpful, and it is a great place to stay in a fantastic city to visit.

    Jan 23, 2023
  • 5.0 star tripadvisor rating
    Choose the room on a high floor

    If you room happened to be on the lower floor you might have problems. Our friend’s room was on the second floor and they could hear restaurant music late night. The room was hot and you can smell restaurant food. Our room was on the 8 floor and it was good. Just choose high floor and you will be ok. The breakfast was excellent.

    Jan 23, 2023
  • 5.0 star tripadvisor rating
    Top shelf, great value.

    From doormen upon arrival, to check out staff, great experience. Delicious food, really good location, comfortable room, high quality executive lounge, quiet, clean and bright. Very easy to walk to fun, informative venues.

    Jan 08, 2023
  • 2.0 star tripadvisor rating
    Constant problems with rooms

    Unfortunately, this hotel has been a disappointment. I gave it two stars because the staff do seem like they are doing their best. At first, it seemed like the staff were trying to be helpful. I’m not sure if it’s a language barrier or just that it’s an old/run down hotel and there’s only so much they can do to help. Unfortunately, every time I was at the lobby desk explaining my issues with the room (the people on the phone didn’t really understand me very well, which is my fault) there were other people explaining their water wasn’t working, water wasn’t hot, other issues, etc. The hotel seems to be older and the furniture is old/uncomfortable, the water leaked in the tub (had to move rooms), and even though they gave me a “free upgrade” the new room was dusty and dirty. They do offer shampoo and shower gel (L’Occitane in the suites, not in the regular rooms) but they did not provide conditioner or body lotion so make sure to bring those if you choose to stay here. The A/C doesn’t seem to work (it’s 73 degrees F outside and with the A/C set to 11 degrees C for days, it’s still 23 degrees C/73 F in the room). The WIFI was inconsistent - it would randomly not work for periods of 20-30 mins then start working again. Would not recommend for remote work expectations. The carpets were stained, ceiling light that didn’t work, towels smelled mildew-y, couch/chairs are hard/uncomfortable, the TV had huge static lines across every channel (reported it and no one came to fix it), some of the lamps can’t be turned on/plugged in (because they have European plugs and the wall outlets are American style). Also, you can hear the people walking by/talking through the front door and the noise from the neighboring rooms (just regular living, not like they are having a party or anything). They have a very small/shallow fridge, even in the suites, that can’t even fit a plate of leftovers in it. Would be better if the suites had basics like at least a college fridge, microwave, nespresso machine, etc. They only offer drip coffee/Americano in the room (vs most other average/nice hotels offer at least Nespresso machines). They only give you one set of amenities (for example, towels, coffee, water bottle, soap, etc.) even when you request more or select the option for less frequent room cleaning (so you have to call for replacements all the time and that takes a good 45-60 mins to deliver to the room). The room service has been very poor. The food (especially breakfast/eggs) does not seem to be seasoned well. It took an average of 50 mins to get the food/espresso - it was usually already cold by the time it got here. The espresso/coffee from room service (had to pay for it) was not good - tasted like they just poured Americano coffee into an espresso cup. For what it is, it’s over-priced, and I’d recommend eating/getting your coffee elsewhere or ordering in as Uber eats was available. The pool was very small. The exercise room always seemed to have open machines (not many people using the facility) but the pool was usually full of children/people and the chairs taken. None of the amenities or tours others have mentioned in their comments were explained to me. There wasn’t a clear way to schedule with the Spa other than just going there - didn’t seem to be a way to do it online and when I called there was miscommunication. Also, they don’t have any information in the room (like a binder or explanation of services in writing). They have a QR code for the room service menu on the first TV channel - but nothing else that explains anything. I would not stay here again or recommend it to others.

    Jan 03, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319