20 minutes Away from Mexico International Airport 1.4 miles away from the downtown Rental Car 4 specialty restaurants Italian Japanese mexican and Steak house food Barber Shop SPA and 24 hour GYM Indoor pool Smoking Area Executive floor Money Exchange House Tequila Museum gift shop and boutique 26 Meeting rooms Handicap rooms. Covid19 Safety Measures Room Concept -Cleaning and disinfection of guest rooms follows a specific protocol with particular attention to high frequency touch point -door knobs remote control safes witches kettle etc -Dirty linen is collected and stored separately to avoid contamination Measures on Property -There is a protocol to monitor and implement International and local public health authorities guidelines. -There is an action plan that includes all measure identified by the Risk assessment to ensure that all hotel staff is ready and know their roles in keeping the hotel guest safe -Staff guest and suppliers are assessed on their body temperature and symptoms prior to them starting work. -Staff has been trained on procedures to follow if they feel unwell. -There is a tricing system in place. -The reception desk and concierge staff are trained to provide guest with detailed information on hotel hygiene and social distancing protocols and provide guidance to guest with COVID19 symptoms. -Room keys or key cards are disinfected after guest check out Implementation of a menu directly on your cell phone scanning a QR code to avoid handling the physical menus. What You Can Expect During Your Stay To face the current situation we have created We Care About You Program that includes a series of procedures and standards. Strengthened cleaning protocols under the supervision of a new hygienist responsible for guaranteeing complete disinfection of the hotel. Specific audits will be carried by Cristal International standards. We take the health and well-being of our clients very seriously, so the safety and hygiene of our hotels has always been a priority.

Property Information

Year Built: 1995
Last Renovation: 2018
Accessible rooms: 3
Air conditioned guest rooms: 505
All rooms non-smoking: 505
Connecting rooms or suites: 54
Double bedrooms: 260
Executive floor: 1
Floors: 20
Nonsmoking rooms: 505
Rooms with internet access: 505
Single-bedded accommodations: 213
Suites: 29
Total rooms: 505
Total rooms and suites: 505


Resort Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children under 12 years stay free with parents using existing beds.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3143 reviews
  • 1.0 star tripadvisor rating
    Horrible customer service

    We had dinner at the restaurant and after we made reservations at the restaurant for our wedding anniversary on Monday. When we came on Monday the 3 th of June to celebrate our anniversary they didn't have the reservations. They forgot to do it. We were so upset .They ruined our anniversary

    Jun 03, 2024
  • 2.0 star tripadvisor rating
    Disappointing stay- Money and perfume stolen from my room

    Disappointing Stay - Money Stolen from Room "I stayed at Barcelo La Reforma Mexico Hotel from May 23to May 28. Unfortunately, my experience was marred by theft. Someone took $260 from my bag and a perfume in my room 408. Despite reporting the incident to hotel management, no action was taken. The hotel's response was disappointing, and I felt insecure and unhappy. While the hotel's facilities are nice, the lack of security and poor customer service overshadowed my experience." Remember to be honest and factual in your review, and hope it helps others make informed decisions.

    Jun 02, 2024
  • 1.0 star tripadvisor rating
    Bed Bugs

    We experienced bed bugs in all 3 rooms my friends and I stayed in at Barcelo Reforma this past weekend (515, 227 and 518). We were bitten several times and actually saw the bugs on our headboard as well. Please follow up with us through the claims made on the phone and on your online portal Thank you, carolyn.burnett24@gmail.com

    May 28, 2024
  • 5.0 star tripadvisor rating
    5 star

    好地段出行方便的五星级酒店 行政餐厅风景一流 风景套房还有超大的阳台 老牌五星酒店 靠谱干净服务好,性价比高 A five-star hotel in one of the best location and convenient for traveling Executive restaurant with first-class scenery. View suites also have oversized balconies, it worth best.

    May 26, 2024
  • 5.0 star tripadvisor rating
    Great couples trip

    Diego did a great job of getting us checked in very quickly and was able to work out us getting to check in early. This was very nice after a long trip from the US. Customer service is excellent and perfect location for us. We had a great view of the cathedral. Also found the hotel to be very clean and comfortable temperature.

    May 25, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319