Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk†
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk†
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9865 reviews
-
Dec 25, 20256th visit in 4 years
6th visit the Barcelo Maya in last 4 years Reasons to stay here. 1 - The Staff- the majority is absolutely amazing and a major reason why I keep coming back. But a few stick out amongst the 6000+ staff they employ to keep this resort amazing. At the top is my amigo German at the Tequila lobby bar, he is the kindest most caring person I’ve ever met in my 10+ trips to cancun and him specifically is a main reason I keep coming back. If I could give him personally 10* he deserves it. The casino staff also is so kind and again just amazing, Augusto the casino manager is such a great person as with Alejandro, Fabbiolo +++++. Some of the nicest staff you will ever meet and even if you not really into gambling the staff makes it the place to go in the evening if you’re not into Jaguars. 2- The Al la carts - all great but after 6 visits a switch up in the menu would be great and this time they had Tomahawk night at Caribbean in the Palace. Extra charge but wow it was worth it. 3- If you like to snorkel this resort has it without needed to leave - straight out from the jaguar statue at the palace there’s school of fish and reef fish and moon corals everywhere and if you go bit further out sea turtles. This resort beats every hotel zone cancun resort hands down because of this 4- German again 5- Augusto again, that’s how great some of the staff are. Things Barcelo should change! ….Refill by beer fridge everyday lol
-
Dec 23, 2025
December 2025
Resort is beautiful, staff are accommodating and there is no shortage of things to do. Great variety of food and restaurants are excellent. Stayed in a premium room, it was nothing special but we weren’t there for the room. Premium services however are more than worth the upgrade.
-
Dec 23, 2025
Barcelo Maya Family vacation - 5 star review
Our family of 13 adults spent our holiday vacation at the Barceló Maya, and it was an outstanding experience — a well-deserved 5 out of 5 stars. The staff consistently went above and beyond, including helping our elderly parents.... Every aspect of the all-inclusive experience exceeded our expectations: accommodations, dining, service, and overall organization. A special thank-you to the Premiere staff, and in particular Luz Barrados, who truly delivered VIP-level service. Luz went above and beyond in every way. Our entire group plans to return next season largely because of Luz's exceptional Vip level assistance. We also want to recognize the spa team, especially the front desk staff, the hydrotherapy staff and Katia. We all enjoyed the hydrotherapy, and the staff were consistently smiling, professional, and helpful. This resort handled a large family group beautifully, and every member of our family left impressed. We would absolutely recommend the Barceló Maya and look forward to returning.
-
Dec 17, 2025
The best place for vacation!
Barcelo Maya Tropical is our place for vacation for many years. The room was very clean and the service was outstanding as usual. We visit Barcelo Maya hotels every year and we are very happy with this place where friendly staff makes you fill yourself at home!
-
Dec 17, 2025
Amazing as always
I am a multiple return guest to Barcelo and each time they never fail to impress. I had emailed ahead of time saying that I was coming for another visit and bringing friends with that had never been before and could we be placed in the same building. A young woman called Luz Sosa from Premium level responded promptly . They did accommodate that and she went above and beyond in other areas also .One of my guests had a birthday the day after we arrived , ( 75 years ) I had also mentioned that and they had a small birthday cake on the table when we came back from breakfast ( in both rooms ) For lunch we went to the Mariachi Grill for lunch where they brought another cake and all came and sang to her. It was very memorable . Breakfast at the buffet never disappoints, I love the fresh fruit , an omelet made to order with everything you want. Hot fresh coffee that the server kept full and lets not forget the endless mimosas that our server Jose Arcos was happy to provide when empty. ( and always with a smile ) For the first time in all my many visits , there was a batch of turtle eggs in the enclosure, I was so excited in hoping that maybe in out 2 week stay we might see them hatch. We discovered the life guard in charge of them and he met us every day after the due date to check and see but unfortunately they didn't hatch until a few days after we left but there was video on the " Barcelo group" No sargassum during our stay , which is typical for Nov so I was glad of that. We went on a sunset catamaran cruise. The resort booked it for us ($89 us) they picked us up and took us to Puerto Aventuras where the Catamaran left from. It included an open bar and a snack tray. Well worth it !! Again many thanks to all the staff at Barcelo for always making my trip a memorable one .See you again soon
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Tax: 34 MXN (approx. $1.82) (Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed