Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services.
All of its rooms are Junior Suites or Suites, all of which offer luxury details and comforts to guarantee an extraordinary experience.

The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and à la carte restaurants specialising in Brazilian, French and Caribbean food (seafood) among other global cuisines. Everything falls under the Barceló All Inclusive program and is of exclusive use for the guests of this hotel.
The excellent facilities of the complex include 3 spectacular pools, one for adults only and one water park for kids. It has a fitness studio, shopping centre, U-Spa, a U-Kids Spa and a miniclub. Sports enthusiasts can train in the sea or in the special sports areas. At night, you can enjoy a magnificent range of leisure and entertainment options.

- Gift shop
- Transportation for guests within the complex

Please note - All services are subject to availability and changes without notice.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2007
Accessible rooms: 8
Floors: 3
Total rooms: 756


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 17185 reviews
  • 5.0 star tripadvisor rating
    First visit to Mexico! Highly recommend any of the Barceló properties in the Rivera Maya

    Beautiful all inclusive resort! Pay a little extra for the ‘premium’ experience … well worth it! Better room location and Premium lounge great amenities! The staff is quite friendly and quick to serve. Our first visit to Mexico was a great family experience 🌴

    May 21, 2024
  • 5.0 star tripadvisor rating
    The barcelo maya palace was amazing

    We enjoyed everything about our stay and would love to return in the future and have another amazing trip

    May 20, 2024
  • 2.0 star tripadvisor rating
    Not worth it if you bring your kids. Avoid like the plague, go to Xcaret or Aberostar

    This is our 5th resort in this area over the last 5 years. This resort is not high on the value. The staff are extremely hard to work with. Room service has no free options. We had to call 3 times in 2 days for towels that were taken during cleaning and not replaced. You cannot eat at a restaurant each night. The expectation is 3 reservations for 7 days. They want you to utilize the buffet the rest of the time. There is no sit down and eat options that is made to order for breakfast and lunch. Only buffet. When you try and make a reservation you can only book same or next day. However it’s usually full. We stayed at the HIGHEST tier possible when you bring kids (4th) We are not impressed and will never be back. We are making the best of our trip but so disappointed and I can’t wait for the 22nd to leave. I’d rather be at home. Shared concerns with the staff and they all say the managers and owners do not care about the service. I brought over 1,200 dollars US just to tip and I have only given out a bit over 200 in the 4 days we have been here. So so sad and disappointing. Brought concerns up to the front desk manager, gave us a fourth reservation and acted like he moved mountains, while basically talking down to my wife and I. I don’t feel taken care of here at all. If this is your first resort you will love it. But as soon as you find any other resort and stay it will make sense to you. This is a cash grab, plain and simple. Price was mid range. This cost more than the Aberostar we stayed at last year, and half the service.

    May 20, 2024
  • 4.0 star tripadvisor rating
    Great place a bit rude staff

    The resort is great overall, many nice places , many things to do, great food, but every time we come it seems like staff is getting less friendly and more rude, probably will not return

    May 19, 2024
  • 5.0 star tripadvisor rating
    Mr. TN

    My family and I have been in Barcelo Maya Palace twice a year before 2020. We lost count, how many times. And we are coming back again 2024. I'm surprised some waiter Jesus at buffets and Marco at Brassiere still recognize us. Excellent services , excellent foods and excellent hotel. We love everything about our staying. Definitely we will come back.

    May 19, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319