LocationRiviera Maya - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
GO to this resort
Took a run of house put me anywhere room. Room was far from pool and a little run down, but still a great room with balcony and a very nice king size bed. For the cheapest room they offered i was impressed. When i mentioned getting this one with my friend he said "How much time are we going to spend in the room anyway? Were going to be at the restaurants, ocean front and the pool bars all the time anyway. For someone looking for a cheap room great idea, If your going to hang out with your kids all day in the room put up some more cash, they have some bigger rooms that are very nice but they cost more. you definintely get what you pay for here. for less than 100 canadian a night the room was more than adequate. Better than a holiday inn room for 200 a night in toronto
Treat customers better, we could not book certain restaurants for the entire week. We were a group of nine, and had a reservation at the Italian restaurant, and we were unable to sit together, but the reservation was made together. my nine year old son could not Flowride because you have to be 10 years old. However, on your website, it says nothing about this and it even leads you to believe that as long as you’re with an adult you were fine basically it says 12 and under must be accompanied by an adult in the waterpark. And the Flowrider is in the water park. I also ate some food I believe spinach that made me vomit uncontrollably.
Ivan our server was wonderful.
Ivan our breakfast and lunch server at the buffet in Barcelo Riviera Maya Beach was absolutely amazing everyday we look forward to his wonderful customer service and attention to detail with a smiling face.❤️🙏
Let me start with the good of this resort. It is very large, and the grounds are beautiful and overall well kept. Our pool service with Irene Sanchez was exceptional. She made us feel special. The day she was not there we received zero pool service. The restaurants Mexican, Seafood, Japanese and steak house were all very good. The Italian food not the best just okay. For the bad of this resort. The rooms are extremely dated. Walls very thin. The halls are very dark not very inviting. The staff at the buffets were overall pretty good. The front desk staff could be more friendly. On the day of check out, we did not even get asked how we enjoyed our stay. Alex at the front desk was helpful but the others not so much. The main buffet at the Maya beach was horrible. The food was cold. unless you could catch it coming right out of the kitchen. With little variety. We did complain, we were told they would do a report. The buffets at the other 2 resorts were better. The shows were pretty good, not great but good overall. The beach overall is good, except there are no umbrellas, tables or palapas. But the worst of the beach no bar service and no bar even on the beach, again quite a walk to get yourself a beverage. The last I would like to say is be ready to do a lot of walking. They did not offer golf carts or any transportation between rooms to the different areas. You could get on a double decker bus which was nice. but you had to go to front of hotel and it then dropped off at the front of which ever hotel you wanted to go to. This was my 3rd trip to Mexico this year, and this resort I would not come back to.
Best Resort Ever!
If you want the best of everything this is the place to go! Our room was in Tulum, al ong walk to the beach and buffet. But it seemed to be upgraded and very lovely. The maid did a marvelous job of cleaning it daily. The fridge was also restocked daily. The food in the buffet and beach restaurant was great. My favorite was Americano. We went to Italian on Mexican night but stopped in when we saw what was at the end of the buffet near the door. Nice surprise! I don't know how anyone could complain about the food. The beach at the Beach was the best of the whole resort. My husband did set stung by a jellyfish though. We watched the dolphin show and went for a catamaran ride one day. It was free...just a tip for the driver. The pools...OMG. they went on forever! Nice and clean and the perfect temperature. The only bad part was the smokers. None of the workers care about the no smoking in public law in Mexico. There were lots of designated smoking areas but people smoked everywhere I contacted the manager but he didn't seem to care either. If something is done to correct this, I would definitely return.