Resort Details
- Various Lounges/Bars- Beach Lobby Bar
- Pool bars- Teatro Bar - Various RestaurantsBeach Buffet Restaurant:Specialized in international food, this restaurant offers an exquisite range of dishes that will satisfy guests with the most demanding palates. A magnificent space with stylish decor.
México Lindo restaurant:You will not be able to resist the mouth-watering flavours and aromas of the country’s typical dishes, which respect the original recipes and flavours of each region in Mexico.A reservation is required, subject to availability, restrictions apply.
Rancho Grande Restaurant:This fantastic grill restaurant located in the swimming pool area is an incredible place to enjoy a delicious sandwich or casual buffet without missing out on the action.
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- 24-hour front desk†
- Babysitting†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Free parking†
- Lobby†
- Lounges/bars†
- Luggage service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
- Convention Centre†
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Choose a wedding package suited to you and your partner for celebrating this very special union. The resort has a team of professional and special services so that everything turns out just as you wish. Please contact hotel directly for details and pricing of wedding packages.
† Fees may apply
- Basketball court †
- Billiards †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15907 reviews
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Jan 23, 2025Adult family of 6, will not return
Will not return. Adult family of 6 with 4 rooms , stayed at the palace. Rooms are huge and clean, beach is pristine, pools and wait staff were amazing. However, check in was a nightmare, wasted our first day , rude check in staff, no organization two of our party’s rooms were not available ( I’m realizing now due to OVER BOOKING ) spent the entire first day waiting and switching rooms only to be the furthest apart from each other. This would normally not be an issue however this resort is massive. We could never find each other as we were put at the back of the resort extremely far away from our other family members, there was “nothing they could do” we were so far away Our balcony literally overlooked the shuttle and parking lot. Get ready for 20 to 30k steps in!! My husband and I are hikers and even this was a bit much everyday! There was a music festival happening during our entire stay and as such we could not access half of the resort! We paid for the Palace which advertises you to utilize all 5 section , however due to this “private event “ we were unable to access any restaurants / beach/ grills or other amenities of 50% of this resort. This needed to be advertised and communicated with people booking prior to staying, absolutely ridiculous! Tokyo restaurants gave away our hibachi table reservation ( was for our anniversary) again due to over booking. This resort was pure chaos , unorganized and un accommodating. Unless you are a family with small children and stay close to the beach this resort is totally not worth it. Cenotes across the street were just amazing and snorkeling out front of the palace we saw sea turtles and lots of fish every day. It’s really an amazing location, and beach. It’s too bad the Barceló is completely unorganized and seemingly overwhelmed with the amount of guest checking in each day.
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Jan 23, 2025Wonderful Stay with Great Staff
Everything was wonderful during our Girls Just Wanna Weekend stay. The only minor problem we had was a small leak near the thermostat, but not enough to ask for maintenance to fix it and it did not disturb our amazing stay!
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Jan 22, 2025Family
Not very good family trip, missing service at front desk. Large group no accommodations for dinners at rooms proximity
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Jan 21, 2025Relaxing long weekend
Beautiful resort, excellent customer service. We were there for a music festival and everything went very smoothly. Had a great time and would definitely recommend.
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Jan 20, 2025
If you want hot food or restaurant reservations chose a smaller resort..
We had a great time with family but the pools were to cold in January. The ocean was warmer. The beach is fantastic and child friendly going into the water. You need to book restaurants as soon as you get there or they are all gone.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed