Barcelo Ixtapa - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9988 reviews

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  Friendly Service and Clean Facilities, but Infrastructure and Operational Improvements Needed

  I recently stayed at the Barceló Ixtapa and had a notably mixed experience. While the staff is exceptionally friendly and the facilities are kept very clean, there are several operational and structural areas that require attention. Atmosphere: The resort has a generally relaxed but lively atmosphere. The pool music and activities provide a good energy for those looking to stay active during the day. Maintenance & Communication: We experienced issues with the Wi-Fi and the toilet early in our stay. Despite reporting these to both Reception and the Premium Level lounge, they were not addressed for 48 hours. The issues were only resolved after I responded to a management follow-up email, suggesting a need for better communication between departments. Resource Scarcity (Beach Shade): There is a significant lack of shade at the beach, requiring guests to wake up as early as 5:00 AM to secure a spot. Furthermore, there is a lack of oversight regarding beach etiquette; we observed instances where personal items were moved by others to take over shaded areas without management intervention. Acoustics & Noise: Due to the architectural layout, noise from the ground-floor restaurant seeps into the rooms through the front doors. At night, music from events can be heard quite clearly. While this was manageable on the 10th floor, it may be a significant concern for those on lower floors. Infrastructure: The building and rooms feel outdated. The elevators were inconsistent, occasionally failing to open doors upon arrival or not responding when called, which felt like a safety concern. Value Proposition: The Premium Level upgrade did not significantly improve the room experience. The rooms are identical to the standard ones. Weekend Capacity: During the weekend, the resort struggled with the high volume of guests. We experienced long lines for the restaurants, and the food quality—including at the themed restaurants—was inconsistent. Overall Verdict: A mediocre experience. The hard-working staff is the resort's best asset, but the physical property and guest management systems need modernization.

  Jan 18, 2026
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  Nice place

  had a great trip here. Hotel is well looked after. Lots of staff and they keep it clean. I do wish they would offer some shade on the beach there are no palapas. The other thing is they need more chairs. We always sit on the beach. i would go down around 7am and would have a hard time finding somewhere to sit. At that time forget about finding a spot by the pool. Also the existing chairs are getting very worn.

  Jan 17, 2026
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  Fantastic Stay!

  Second time staying at this hotel. Service, hospitality and rooms were fantastic! The food was excellent; we were fortunate enough to have the same waiter for three dinner nights - he was great! The property has easy access to the beach. Overall, it was a fantastic four days

  Jan 14, 2026
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  Excellent meal on the edge of Pacific Ocean.

  Beautiful setting and the food excellent. The staff was attentive and friendly. Six of us had a variety of dishes. All enjoyed.

  Jan 12, 2026
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  Good family hotel (mostly)

  This a good hotel for a family to stay. It was a busy hotel, but it never felt crowded. Customer service is probably their strong suit in my book as everyone we encountered was polite and willing to make our stay be positive. I do think their food options should improve, we all had trouble finding food we wanted to eat. They offer a "special dinner" with reservation, but it was a long line to reserve, space is limited, and I just preferred to get better meal options overall. It is not a bad, place, but I do think it can be a little better. The hotel has a bar that is open until at least 2am with live bands at least part of the night, which made our stay fun....that being said, if you are in the first 4 floors, your probably hearing the night life which was an issue on one of our nights with our younger kids.

  Jan 08, 2026