Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10114 reviews
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Mar 27, 2025Relaxing holiday
We picked this hotel as it was adults only. First view of hotel reception etc looked clean and lovely. Warm welcome in check in. Our bags were took to our room. Lovely big room. We had constant problems with our toilet in the room kept blocking, once it actually flooded the room. No we wasn't putting toilet paper down the toilet ilehich was what the staff kept applying when we reported it. Food at the buffet was quite poor. Wasn't very hot, and seemed like it was left standing for a while. There was plenty of variety st breakfast, service was good. Free shuttle buses to take you to other hotels,cand chance to make reservations at the restaurants there. This made our holiday as the buffet at our hotel was poor. Our very own adults only beach was amazing with a good bar service there. Entertainment was good with various singers and acts each night.
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Mar 27, 2025It Was Just Ok
I desperately wanted to love this resort! I'd been following the fan Facebook pages and there's a HUGE following so I had high hopes. I've been to over 10 resorts in the Mayan Riviera/Playacar/Playa Del Carmen area and have yet to find one that I loved enough to go back to. I was really hoping that this was the one but, unfortunately I wouldn't go back unless it was maybe super cheap. I'm not saying our vacation was terrible, it was fine...but just fine. It wasn't a cheap trip as it was over Christmas...so I paid around $5200 CAD for 2 of us for the week. So let's start with the room. We had a standard room and it was fine. Relatively clean, bed was comfortable and it was relatively close to the activity pool so location was good. We had ground floor which was handy. The food was fine...nothing spectacular, but edible. We went to Alux twice...the first time was really good, the second wasn't great at all. The buffet was ok...we were both able to find things to eat most days...food quality wasn't fantastic but edible. The snack bar again was edible but not great. But for late night or a non buffet breakfast, it was fine. We did a few other a la cartes at the other resorts and all were ok. We enjoyed the Brazilian and the steak house was nice being right on the ocean. Food wasn't bad there either. Entertainment wise, we found we had to go to one of the larger resorts for better shows and decent seating. The seating area/stage at Sian Ka'an was terrible. We had a great evening on New Years Eve...really fun party but, other than that, we went to one of the other resorts for entertainment. Definitely do not miss the Origin show...it was so good. The Fiesta at the Hacienda was definitely not worth the upcharge at all. Show wasn't great and the food options were terrible. The animation staff were really good. They were super friendly and tried to keep things going at the party pool most days. I can't fault them at all. We really enjoyed them. Drinks were not great at all. I found anything that had some sort of juice aspect tasted so much like chemicals/artificial juice I couldn't drink them. Over the week, I never found a drink that I'd try more than one of so usually stuck to Cerveza or just Cappucinos as those were fantastic. (except you couldn't get them at the bars past a certain hour which was weird to me...but could grab them from the snack bar) The SK beach club area was ok....the bar/sitting area itself was usually dirty...there was garbage under and behind one of the tables that was there the whole week. Lounge chairs were fine and swimming area was ok. We didn't spend much time down there at all. Bartenders down there were hit and miss. We tried the infinity pool area at Akumal and it was ok. But we usually stuck to the SK pools. The trolley system was decent. We never had a long wait and the drivers were super friendly and accommodating. It was sometimes a pain being so far away from things but we liked the quiet atmosphere at SK during the afternoons for sure. And, looking at the other 3 resorts, we would definitely choose SK over them as they were all super busy feeling and chaotic. SK was a nice quiet vibe most days. Especially the "Sushi Pool" area. Pools were clean, service around the pool for drinks was usually really good, the foam party was really fun, and there were always activities at the main pool if that's what you're looking for...but lots of quiet pools if that's more your speed. All in all, it was an ok trip...we didn't love the resort, we didn't hate it but I definitely wouldn't go back as there are SO many better options in the area especially for the price point. We love Mexico and have been going there for over 25 years...I've stayed at great resorts, terrible resorts and everything on the spectrum. I'd say this one would get a solid 5.5/10. We met a really awesome couple from Ireland who made our trip more fun but, in all honesty, we just did a March Break trip to a 3.5 star resort in Cayo Coco and had a MUCH better trip than we had on this one. I'd go back to that resort in a heartbeat...this one, not so much. If you get this resort super cheap and like a quiet vibe then go for it. But, it's definitely NOT a "luxury" resort...don't let that moniker fool you for sure. It's a decent 3/5-4 star at best with some pros but some definite cons as well. The friends we met had SO many issues and had a terrible trip...luckily we didn't have any major issues like they did so our trip was fine.
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Mar 26, 2025Great holiday
Great holiday with friendly staff Recommend Japanese restaraunt Top floor rooms can suffer with noise from AC units but if you ask they will move you Would return ...no problem Interesting wildlife will come and see you in the pool in the morning
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Mar 25, 2025
First Cancun trip
This was my first time coming to Cancun, Mexico and it has always been my dream of going. My husband booked our vacation at Bahia Principe Luxury Siaan Kaan, it was excellent. We met some nice people at the resort who were there too vacationing. The employees at this place were very attentive and very pleasant especially the entertainment crew. The food were excellent and delicious. The unlimited mango margarita was my favorite (LOL). I can’t wait to come back here again.
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Mar 22, 2025
Amazing romantic vacation at Bahia Principe
We had an amazing vacation at Bahia Principe Sian Kaan. The staff was amazing, golf was superb, and we loved all the a la carte restaurants. It was a little difficult to book reservations so I advise to book way in advance as soon as you check in. The shows at night were great, and the beach bar was lovely. Overall an amazing experience, will come back for sure!