Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14636 reviews

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  Amazing Experience!!

  Stayed at Bahia Principe Luxury Akumal with my family for 7 nights and 8 days. Had the most amazing experience of my life. The resort was amazing with stunning beach access and stunning dining and buffet experience. The hospitality, food, service, amenities were amazing. Would love to come back to the resort again.

  Dec 28, 2025
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  Saved at check in

  We arrived at the resort with a family member who is handicapped, and initially the check-in process presented some unsatisfactory options that were concerning for us—especially since we were traveling with our extended family. However, Rodolfo and Geovanny at the front desk truly turned the situation around. They remained calm, patient, and attentive, took the time to understand our needs, and worked diligently to find a solution that met our expectations. Thanks to their professionalism and genuine care, our issues were resolved to our full satisfaction. Their help truly saved our extended family trip, and we are extremely grateful for the excellent service they provided.

  Dec 28, 2025
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  Beautiful

  A group of 8 of us stayed here at Bahia principle luxury akumal for 2 weeks, we had the best time. Food was excellent, rooms were excellent and service was excellent. We could not fault this hotel at all.

  Dec 28, 2025
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  3rd Time here and the best yet, so good we have just booked for next year

  First thing sorry for the late review, we have stayed here 3 times so far and what a complex. we have stayed at other hotels in Mexico but this is our favorite. From the moment we arrived and the guy on reception remembered us greeting us with a nice cold glass of fizz. and a big hug from the manager Kiomoko Kong, the staff really do make this hotel. there were 3 of us in 2 rooms, myself and my wife in one and our son in his room, we asked for Villa 83 in the adult only section. in Villa 83 Carolina greeted us with a big smile, what a lovely person nothing was too much trouble. she really did make our stay. when staying at Luxury Akumal or Sian Kahn, you have access to all 4 hotels via the golf carts, the drivers go out of their way to get you where you want to be and one even does a good Frank Sinatra impression :-). We managed to book 12 A la carte meals over the 14 nights we stayed here this year. about the same as previous years. tip get in early. we have had lots of great meals at this hotel but have to say Gladys in the Italian was so helpful. the professionalism of the one of the waiters in the Indian when rude guests spoke to him badly showed who had more class. we made a point of making his night with a few laughs and lots of well deserved praise. we had some good steaks in Katok. all of the restaurants have signature drinks when you arrive and if you treat them well they really look after you. We got up early a couple of mornings for walk along the beach and saw the army of staff working their socks off the clear the sargassum before the guests go to the beach. thank you all. the rooms in 83 are big with 4 poster beds shower Jacuzzi double was basins etc. mini bar good aircon you need it :-). we also tried the newly renovated swim up rooms for a few days just to compare, they were really nice but we still prefer the adults only section. just our choice may not be yours. in the sports bar Fanny and the rest of the team always make sure your glass is never empty. sorry I cant remember the names of all the staff but I will try harder next time. I have to finish by saying the manager Kimoko Kong made our holiday every time she saw us she made a point of coming and checking if everything was going well and if she could help with anything , (sorry if the spelling is wrong). we loved it so much that when we tried to think of where to go for our main holiday in 2026 everyone said the same thing so see you again in August 2026.

  Dec 27, 2025
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  Ok but wouldn’t stay here as my first choice

  We decided to do a day pass at Bahia Principe and chose the Akumal “Luxury” pass since it was the most expensive and gives access to three resorts. In reality, we only used two of them and probably should’ve just gone with the Tulum pass, because our kids preferred the teen club there. Surprisingly, the Luxury side didn’t even have one. The resort itself is massive, busy, and has a lot going on. The trolley system around the property is helpful. The beach area on the Akumal/Luxury side is protected and nicer, but the Tulum side beach was disappointing – rocky, rough water, and not much usable beach space. Food was one of the bigger letdowns. We tried the Luxury buffet and it was pretty underwhelming, especially considering the “Luxury” price tag. We didn’t bother trying the Tulum buffet, and honestly, that might have been worse. Towels felt like sandpaper, bathrooms were just okay, and overall the property felt “fine” but not truly luxury. Staff were generally okay but not overly warm. On the Luxury side we did get beach drink service, and like most places, tipping sped things up. On the Tulum side, there was none of that. On the positive side, it’s still a nice-looking property, the kids had fun, and it’s a decent way to kill a day if you’re looking for something to do. But if you go in expecting a true luxury experience, you’ll probably be disappointed. Compared to somewhere like the Oasis brand (which I’d say is a hard no), this is definitely better, but I’d still only give it about a 6/10 overall. Fun day for the kids, sure. Luxury? Not really.

  Dec 26, 2025