Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14740 reviews

• 

  Lovely Resort but standards dropped

  Lovely resort. Love the fact you can go to other hotels in the complex to eat and use their facilities. All very clean. Staff work hard to keep it looking pristine. Food was plentiful but on occasinos the buffet food was stone cold. The pork that was carved in front of you was very pink. I decided not to go for that. Coffee shop was disappointing. Coffee was awful and for me un drinkable. Service in buffet was exceptional. Alejandra was always happy to see us and was so attentative. There was another lady but can't remember her name always gave us exceptional service. She had 4 silver teeth! Service around pool was mixed. At the quiet pool was 10/10. Around the main pool the lady was so miserable and quite often ignored you. The a la cart restaurant were lovely but very difficult to book. We only manage 4 in 12 days. The only one we were very disappointed with was the fish restaurant in Akumal. The food was lovely but the service was rushed. They got our 3 courses incorrect. As we were drinking our coffee at the end the waiter asked us if we had good service and we replied yes. He then stood there right next to our table just staring at us. I know he was waiting for a tip but we hadn't finished. He did this on 2 occasions. This I felt was unnecessary. We went snorkeling with Darwin. We swam with turtles, fish and stingray. It was fantastic. Would highly recommend him. He just took out me and my husband. The other groups were at least 8-10 people. Overall we had a pleasant holiday. And would definately go back to Mexico but would try another resort.

  Mar 22, 2026
• 

  Wonderful resort

  We went as a Group of 4 couples and everyone just loved their experience at this resort. Staff is very accommodating for anything, happy to serve you. Grounds are very clean and maintained. Lots of vegetation, flowers, trees.... Got to see many cute animals as we walked anywhere on the resort such as coatis, agoutis, racoons, birds, iguanas... Variety of food at the buffet is amazing and delicious. The only negative thing i would have to say concerns the almost impossible possibility to reserve a restaurant a la carte. Only 4 of us got to go one night but thats it....Our suggestion would be to limit the amount of reservation people could have per week so everyone could get a little (perhaps 3 or 4 instead of 7) Other than that, So much to see with beeing able to visit any of the 5 other bahia resorts around. We we're very happy to have chosen the akumal as in our opinion, it was definitely the niciest with its direct access to the beach. We were all in building 58 on the third floor and our rooms were beautiful and clean. Entertainment team is just great ! Our favorite activity was the silent disco, was just so much fun ! The beach experienced lots of sargassum during our stay but this is not the resort fault of course. The environment staff worked really hard to clean it up daily and this made a significant difference for us to enjoy a nice swim in the beautiful ocean. Lots of trolleys passing by all the time to carry people around anywhere on the akumal and also between the other bahias, very well organized. Many pools to go to ! The chairs need to be reserved early but we usually just reserved 4 for the whole group as most of us spent all our time directly in the water. I could go on and on about how we love our experience at this resort, would definitely go back !

  Mar 22, 2026
• 

  First time in Mexico

  This is one of the best places I've ever been, the staff are absolutely amazing get treated like royalty can't fault it at all still here been here 12 night so far and I will 100% be back

  Mar 21, 2026
• 

  Perfect stay as always

  We have visited 5 times now as a couple / family and the experience gets better everytime ! All the staff are very friendly and attentive. Restaurants and buffets are all to a high standard with lots of choice. Lots of daytime and evening activities. We like the sea view rooms which are awaiting renovation though these are always cleaned well and have everything we need! We have noticed most of the site is almost renovated so hopefully next time the block we like will be renovated to. No complaints , we have an incredible time every year and will continue to visit !

  Mar 20, 2026
• 

  Great resort

  My husband and I stayed at Bahia Principe Luxury Akumal as a couple, and overall we had a really enjoyable experience. We originally booked a regular room but were pleasantly surprised with a free upgrade to an ocean view room. While the room was not renovated and felt a bit older, it was very clean, which mattered most to us. We stayed in block 67 and loved the location—quiet, convenient, and close to everything we needed. The resort grounds are absolutely beautiful—very well maintained and lush. The beach, however, was the weakest part of our stay. There was quite a bit of sargassum during our visit (which we understand is not the resort’s fault), and the beach itself is fairly rocky, so not ideal if you’re looking for that perfect soft-sand, turquoise-water experience. That said, the staff work incredibly hard every day to clean it up, and it shows. The food was a highlight for us. We were able to book à la carte restaurants every night without any issues, even though we had heard others struggled with reservations. We really enjoyed the variety and quality. The buffet was also very good, and breakfast in particular was excellent. We had a lot of fun with the evening entertainment. We liked that we could go to the other Bahia resorts to mix things up. The Blackbird and Rock shows were definitely our favourites. The sports bar was another great spot—good atmosphere and solid drinks. Overall, we found the drinks across the resort to be good. What truly stood out was the staff. Everyone we encountered was friendly, helpful, and seemed genuinely happy to be there, which made a big difference in our experience. We also really enjoyed having access to the other resorts—it added variety and gave us more to explore throughout the week. Overall, we had a great trip. While the beach wasn’t a highlight for us, the beautiful grounds, great food, entertainment, and amazing staff made this a memorable stay.

  Mar 19, 2026