Bahia Principe Grand Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16988 reviews

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  A Great Place to Vacation

  We just returned from our 4th trip to this beautiful resort. The staff were always friendly and made us feel like we were at home. Our rooms were modern and cleaned daily. (But you must use the app to request daily service). The Kids Club is what has brought us back for 4 years. Guillermo, Adriana, Angel, Itzamara, Montse, Asley, Yazmín do an exceptional job keeping our kids entertained and safe! There is a whole weekly schedule of activities for the kids from 9-5, as well as some sort of entertainment again at 8 in the evening. Jorge and Rosalia at the food truck did an amazing job keeping the area clean and making sure we were having the best holiday possible, as well as Jose and the other bartenders that truck bar. The concierge/bell boys at the entrance, sorry I didn't get their names, but they were always making sure that we were getting to the right place. Now for the bad. We have notice over the four years that the resort has been slipping. Minor items like less staff doing taking care of the same amount of stuff. We have always noticed that the buffet was getting worse. This visit there was a whole section that did not have food in it. The line ups were long in the buffet due to the lack of food that was desirable to people. Every time we have been there bacon has been always empty! Bowls for cereal and yogourt were always hard to find as they were always out. The service staff were great but obvious there is less of them working and was harder to get service as they were always busy with someone else. I spoke with other guests that had been to the resort multiple times and the were getting the same feeling. I will be curious to see how the reviews go in the next year with the Hyatt acquisition. I still would recommend this resort to anyone who would like to visit!

  Mar 01, 2026
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  Go elsewhere

  Do not go here. the food was awful, the rooms were nasty, there is no pool or beach service, the whole upper side of the resort does not have any food options for breakfast or lunch so you have to walk ten minutes to get to the first option which is only frozen burgers and chicken nuggets. They were often out of even those options. we go to all inclusives regularly and we have never been so disappointed. No snacks in an all inclusive room, two beers in the fridge and one coke and one fanta. no blankets on the beds only sheets. 4 pillows one per person. the grounds were not kept well as there were dead and decaying plants. the mexican party they have once a week they charge for entry where most other resorts do that included. no welcome drink. we love margaritas and only had one while there because they were made with such bad quality ingredients. the buffet was descibed by someone we met as an elementary school cafeteria for old people - and that is exactly what it was. overall just a big disappointment.

  Feb 25, 2026
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  Since Covid, travel is iffy

  I've stayed at this resort 5 times, at Akumal, Sian Kaan, Coba twice and first time Tulum this past Jan 2026. Left Toronto FINALLY after a load of bs, overbooked plane, switching plane and over fueling?! What? Didn't arrive until 8:30pm at the resort. Suppose to land by 3. Found an ant 🐜 in the bathroom after checking in. Thought nothing of it until they were on my night table, and bed! After the longest day of travel At midnight we moved rooms. Pack it up, no rest just rush. Next morning we spoke with a manager and were upgraded to a 2 room suite. Honestly, shoot for the moon for the 2 room suite. 2 balconies Shower in one room Shower/jet tub combo in the other And, no ants!!!!

  Feb 23, 2026
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  Pack your patience

  We have visited Bahia Principe Tulum three times over the years and loved it so much that on a previous trip we brought 55 guests and got married there. That is how much we believed in and trusted this resort. Unfortunately, our most recent visit in February 2026 was a completely different experience. We travelled as a group of 11 for a 10-day family vacation, and it felt like we spent the majority of our time waiting in lines — for meals, for drinks, and for basic service. At the beach bar near The Truck, there were times when only one bartender was serving the entire area. On one occasion I waited 35 minutes just to order drinks. Lunch service was equally frustrating. Orders placed on the self-service iPads routinely took between one and one and a half hours to arrive. When they did arrive, portions were very small, and in some cases meals ordered separately for our group were combined. Before arriving, we attempted for several days to access the Bahia app in order to pre-book our à la carte reservations, but we were unable to get it to work. By the time we arrived, all available time slots were full. While customer service staff did their best to accommodate us and found a few reservations, we were never able to secure bookings for our entire group. I want to acknowledge that the staff work incredibly hard and are generally kind and smiling. However, it truly feels as though the resort has reduced staffing levels significantly, and both guests and employees are feeling the impact. With the current pricing structure, the level of service simply does not match the cost. My husband and I travel frequently, and for the first time at this property, we couldn’t wait to go home. Our vacation time is valuable, and with so many options available, spending it standing in lines is deeply disappointing.

  Feb 20, 2026
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  Good and bad.

  Librado the pool bartender and dining room server Lidia were both excellent. Both worked extremely fast and efficiently while making it fun for guests. the buffet food was often empty and had long line ups. Bars also had long line ups at night. we had no tv for 3 days and no working AC for 1 day. they need more staff everywhere. the staff work very hard but there just aren't enough. the grounds are beautiful and the shuttle drivers do a great job of moving people. the best thing was that they got rid of the dolphin show. previously they had dolphins kept in extremely small pools which was unacceptable. The foam party in the pool was also a lot of fun.

  Feb 19, 2026