Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8511 reviews
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Apr 02, 2025Good, but not a 4.5 because of the rooms
The beach, pools & entertainment is all good. The buffet is good, never ran out of options. The Restaurant’s are very good but places are limited so its best to reserve ahead of time on the website or app. The problem with this resort is the rooms are very outdated. The first room we got had only one outlet close to the bed and it was broken so my husband could not plug his CPAP. We tried to call reception but the phone wasn’t working either. No jack just 2 wires hanging from the wall. We went to the reception desk where they offered to upgrade our room for $100 US which we did. This room had an outlet and a working phone. The room is outdated but OK the bathroom really needs repair leaky sink mouldy shower, hardware is rusted and leaks. On one day we had no hot water. After speaking with a few guests they too had upgraded for similar reasons. Although I hear some rooms have been renovated ours were not. The resort itself is clean and the grounds are well kept.
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Mar 31, 2025Je recommande
2e fois à ce resort. Encore mieux qu’en 2022. Le service s’est beaucoup amélioré et c’est tant mieux!! Ils ont ajouté un bar à la plage et un bar portatif est installé le soir face au sport bar…. Cela désengorge énormément!!! Il y a même un garçon qui circule avec un bar sur roues autour de la piscine en journée. A part le vin au buffet qui est médiocre, le reste est très très bien. La plage est extraordinaire, on peut marcher des km sur un beau sable fin. La bouffe, autant au buffet qu’au resto, est très bonne. La chambre est désuète mais propre. Evidemment qu’un coup de pinceau et la Reno de la salle de bain seraient appréciés mais comme on dit, elle fait la job 😜 et on paierait beaucoup plus cher. Parmi mes voyages dans les Caraibes, c’est mon resort préféré!!! Assez d’ombre à la plage, pas de batailles de chaises (même à 9:45), bouffe très bien et plage extraordinaire (pas en pente comme à punta cana et aucun hôtels à proximité). Je recommande à 110%!!!
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Mar 31, 2025
Excellent
Tous était parfait à recommander pour toute personnes voulant l'excellence plage impeccable propreté partout sur le site .nourriture variée et délicieuse.proprete des chambres impeccable .site très bien entretenu.personnels gentils et courtois.
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Mar 29, 2025
My personal experience
We had a great stay, the place is very clean, the service is great, the staff is super helpful and smiling. The beach is perfect for walking, always very clean, the sea is not too rough. There are activities every day, everything for everyone.
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Mar 28, 2025
So So
Our experience started with disappointment. After a 5-hour flight and a 1-hour drive to the hotel, we had to wait over an hour in line to check in. When we finally arrived at our room (11307), we discovered that the floor of the washroom was covered in water and unusable. Two maintenance staff came to look at it, but when we returned after dinner, the washroom had not been cleaned—it was still dirty and unusable. The next morning, I attempted to use the washroom again, but it was still flooded. I went to the reception at 6:00 AM to report the issue, but no action was taken. Later, around 9:00 AM, I returned with my family to raise the concern again. It was very upsetting, especially as the following day was my birthday. In general, communication was difficult, as many of the staff did not speak English well, which made it hard to order in the restaurants. The resort app showed that restaurants were fully booked, yet we noticed many empty tables. Additionally, we were surprised to find that not all restaurants were open every day. On a positive note, the beach, pool, bar service, and entertainment were all amazing, and we truly appreciated those aspects of our stay. However, due to the issues we experienced, we are unsure whether we would choose to return or recommend this resort to our friends.