Bahia Principe Fantasia Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3043 reviews

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  AVOID THIS HOTEL

  Horrible experience. Three out of four people in our group got sick during our stay. Both of our children—an 8-month-old baby and a 3-year-old—contracted hand, foot, and mouth disease, which is completely unacceptable. This is not a 5-star hotel by any standard. The staff were unfriendly, the rooms were rundown, and the food was awful. Overall, extremely disappointing and not a place we would ever return to or recommend—especially for families.

  Feb 02, 2026
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  awful- worst beds- worst service - disgusting buffet - hotel is dirty

  This hotel is extremely disappointing. Many of the positive reviews appear questionable, and based on my experience, they do not reflect reality. The food quality is very poor, and during my stay I personally observed numerous sanitation and cleanliness issues that would raise serious health concerns. I am honestly surprised more guests are not reporting illness. Overall cleanliness is lacking, and customer service is consistently poor. Additionally, I had a troubling experience with staff honesty. I asked the front desk to help arrange transportation to the airport. I was initially told it would be $40 per person, which felt excessive, but as I was traveling alone with two children and needed a reliable ride, I agreed. The next day, I asked a different front desk employee for clarification and was told the total cost was $40 for the ride, not per person. This inconsistency strongly suggests the initial quote was misleading and raises concerns about staff integrity. To make matters worse, a personal item went missing from my room. My phone charger port disappeared after housekeeping serviced the room. I am certain it was there before cleaning, as my phone was charging when I left. The cord had been moved under the TV, but the port was gone. While the item itself is inexpensive, that is not the point. When personal belongings go missing, it creates a feeling of insecurity and distrust. Housekeeping denied moving anything and offered a replacement charger, which I accepted out of necessity, but my original item was never recovered. Overall, this was an uncomfortable and frustrating stay. Between the cleanliness issues, poor service, questionable pricing practices, and missing personal property, I would not recommend this hotel.

  Feb 01, 2026
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  Great Vacation

  We really loved our stay at this resort. They had activities going for the kids and adults. Not far from the beach, you could walk or take their cute shuttle transportation back and forth. If you wanted to stay at the beach area they had a buffet very close by to enjoy and not have to go back to the resort. The buffet at the resort had many options, was happy they also had good soup. Entertainment would continue in the evening time which was very entertaining. Had a foam party in the pool which was so much fun, dancing exercises in the pool as well. They had a great area for the kids and waterslides. Meals at their various locations were really good, loved the Mongolian restaurant. Also went to the Japanese one also entertaining and delicious. Had a meal on location which was a dinner and a show, very good. All in all we had a Fabulous time on our first vacation in Punta Cana. Loved Bahia Principe Fantasia and would love to go back again some day. I highly recommend this location for family’s. Staff were all great!

  Jan 31, 2026
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  Not the best but works...

  We have seen better at a cheaper price. For the price we paid, we definitely expected a lot more. With that being said, kids had a great time. There are 3 castles: pool-bar, restaurant, and kids club Pros: - Kids Club is great (4y - 12y) - Teens Club with video games, etc. - Lots of a-la-carte options to choose from (our favorite was Indian food) - Waterpark is great (just for kids though) - Christmas celebration: Santa distributed gifts to every single kid - All their resorts are connected by shuttles, lots to explore. - Shuttle to beach (or 10-15m walk) - Entertainment team works hard, and keeps you engaged around the pool area. - Castle projection show every night - Kids entertainment almost every evening (DJ, Glow party, face painting) Cons: - Mosquito bites are nasty and leave big red bumps. For the price they charge, they should install repellants in common areas. - Most of the women restroom locks were broken - Bad scheduling: Everything starts simultaneously at 10am. If you are dropping kids at the Kids Club at 10am, then you will always miss the first activity elsewhere. - Yoga class (10am daily) never happened. We went everyday and ended up doing our own routine. - Evening entertainment ( theater shows, etc.) is very weak. Circus was very hyped but they cancelled it without any prior notice. Everyone showed up at the theater only to find they are doing karaoke. - The castle projection show had technical difficulties, abruptly stopped on two days - The property is dated for sure. Broken lights, rust under the mini fridge, etc. - The thermostat is deceiving. You cannot control the temperature. If AC is running, it will keep cooling no matter what. The front desk actually advised us to keep turning it on and off throughout the night. :) Tips: - Avoid castle front rooms, the view is blocked by giant red tents. - App lets you book only limited restaurants. Concierge can help you book many others in the neighboring property. - Avoid Japanese cuisine.

  Jan 22, 2026
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  Horrible experience!

  This hotel is very old and not maintained at all. Everything in this "5☆ hotel" is falling apart,dripping water everywhere,including toilets in all roons,balcony doors are not closing,refrigerator was not working,TV was not working (was changed thankfully),cealing fan was scary to touch to turn it on,so it won't fell to injure someone. In bathroom amenities there was nothing but tiny round piece of hand soap,no other toiletries what so ever!Not even shower cap.Horrible! The room service when u call takes FOREVER to bring what you need ,sometimes they hang up on you.Once they put coffee,don't put sugar or vice versa.You have to run after everything! The beach wasn't cleaned from algae all 7 days we stayed,but 5 min away another hotel beach was clean and beautiful. Shows are cheap,not much entertainment not for kids and not for parents. This hotel is ALL BIG 5☆ SCAM,may be once it was good, but not anymore for a long while,base on the condition of it.All rooms are the same even if you want to upgrade. We were all badly bitten with bed bugs,as well as other guests in this hotel! My rating is barely 3☆ if you beg for it!Paid 8K for 2 kids and 2 adults, VERY DISAPPOINTED, will NEVER recommend! Bug-inferted place!Was never disappointed with hotels at Dominican like this one. Think twice!

  Jan 21, 2026