Azul Beach Resort Negril by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5473 reviews

• 

  A diamond in the rough, but we still loved it!

  This was a long awaited trip for 2 families with teens. I read every single review, inside and out before our arrival, to be prepared as to what we would find and experience. Here is my breakdown. It will likely be a long review :) ROOMS: Decent. Some signs of wear. Stained couch, chipped furniture, poor paint jobs. Good amount of space, large balcony with a lounger and bistro set and a rack to dry wet bathing suits, which was handy. Iron and ironing board as well as hairdryer coffee and tea. fridge was restocked daily with soft drinks, beer and water, particularly if I left a tip for the gentleman who restocks. When it rained, bathroom had a leak in the ceiling that I had to soak up with one of two towels, which I learned was a mistake because it wasn’t replaced, nor was the leak addressed. Walls are paper thin, toilets flush like a Boeing taking off, and doors are loud when they close. I could hear my neighbour snoring and pretty sure they could hear my husband snoring, too. Made for lousy sleep a few nights. My biggest issue was lack of bathroom towels. For a period of three days, my husband and I had to share one towel. if I managed to find the housekeeper in the hallway, she was lovely but had no towels. This is not a housekeeping issue, this is a management issue. Caution, if you leave them on the floor, dirty, they will take them away, but not replace them. For one full week, we never saw a face cloth bath mat or hand towel. And yes, I left a tip every day. To me this is unacceptable for this level of property and a very easy fix. Housekeeping did a good job keeping the room tidy. there is also not one single hook in the bathroom to hang a wet towel when you’re done showering. I found that very bizarre. Shower was hot, but water pressure fluctuated. I had a premium ocean view room, yes, view of the ocean, but kind of a side view. The downside of all the rooms having an ocean view is that you also have a very direct view into your neighbour’s rooms across from you. Good reminder to avoid walking around in your room in the buff 😉 FOOD & DRINK: I was so worried about the food! So many people complain about it! It was actually delicious. Not a massive buffet, but everything hot, flavourful and very sufficient variety. Jerk chicken on the beach awesome. Coffee at the west end grill or coffee bar in the morning, piping hot and among the best I’ve had. Mimosa bar a nice touch in the morning. Italian à la carte was terrible. Food was so subpar. Sauce tasted like it was straight out of a jar, calamari was like rubber, pasta so overcooked, it was falling apart. Asian quite good, but small portions. Drinks were rather mediocre. Artificial tasting mixes. No fresh fruit for good blended drinks, but I hear Melissa did a number on crops :( some issues with running out of things. One night at the lobby bar, we had to drink wine out of beer glasses. No prosecco at breakfast 2 mornings. Again, a management issue. Overall, I think the resort did a great job with food. SERVICE: Staff overall is amazing. Very motivated by tips, but that’s standard at many all-inclusives I’ve been to. Everyone you encounter says hi, and they try their best to help you, when needed. Front desk at check in was super helpful, sorting out an issue with Air Canada vacations and our room. I find the whole “time share sales pitch” incredibly annoying, but I was very firm in saying absolutely not and they left me alone, and stopped trying to offer the “free gift”. Beach waitress was fantastic, but we took very good care of her, not sure service was the same for guests who didn’t tip well. Staff is friendly and engaged, for the most part. BEACH & POOLS: Ahhhh, the beach. Calm, crystal clear water, no sargassum. Shallow. I didn’t pay attention more closely to the map of seven mile, it looks like this is part of the bigger seven mile strip, so I thought we could easily walk to the strip with all of the smaller hotels, margaritaville etc, but it’s far and not entirely accessible by walking along the beach. But the beach is gorgeous. Beach chairs and those great pods are hard to Come by. I went down before the sun rose every morning to get my spot and stayed allllll day, it was so beautiful. Pods and chairs are pretty much booked up before 7 am, which is unfortunate if you like to sleep in. Some of the lounge chairs are in bad shape, and need replacing. Need more umbrellas on the beach. Again, towels are an issue. Hardly ever any available. When they are, guests swarm the towel hut and they’re gone in two seconds. Some of the towels are also in abysmal condition. Big holes, frayed edges. Also a management issue. I read the towels were an issue and brought my own. Noticed that many other guests did the same. Shouldn’t happen at a 4.5 ⭐️ resort. Vendors are constant. All day long, peddling every type of drug, handmade crafts, excursions, but we found if you were friendly, said hi, exchanged a few pleasantries and a firm no thank you, they moved on. I found a couple of the men to say very inappropriate things to the beautiful teenaged girl that was part of our group, despite a very stark age difference. I wouldn’t let young women walk along the beach alone here. Pools seem nice. Never dipped a toe. There’s quite a few of them. Decking around the pool and around the general resort a total disaster. Cracked, mismatched boards, holes, uneven spots. A hazard, quite frankly. They had a foam party one day which kids loved. The beach is the highlight of the resort. ENTERTAINMENT/AMENITIES: Entertainment was hit and miss. Michael Jackson show was amazing. Dancers were great. So was moulin rouge and the bob marley tribute. Karaoke sucked. As did the game show night and silent headphone party 👎It seemed like these nights were cop-outs and meant that the guests were actually the entertainers. MC had a good sense of humour. A couple nights there was a live band that played the sleepiest elevator music, like 1980’s soft pop covers. It felt like they were trying to clear out the room. Why not a SOCA band or reggae? Why am I listening to Whitney Houston hits in Jamaica? Just a personal opinion, but I heard other guests echoing that. Full activities during the day, always something going on, but this was definitely an older crowd, even during March break, so it felt like there was not heavy participation. They need a pool table or two for an extra rainy day/teen thing to do. Resort felt pretty sleepy at night, lobby bar closed at 10 pm, I believe, so everything quieted down after that, unless you were interested in going up to disco. Overall, always something to keep you busy, even though it errs on the quiet side, compared to some other resorts. While we left here feeling like we had a great time, there is certainly room for improvement. Maintenance appears to be an issue, in some areas, but not all. Sometimes it felt like a bit of a “pig in lipstick” situation. We paid roughly 2500/pp/week, which felt like a great deal. If we paid much more, I would have felt that it was poor value. They need to either modify their star rating (I would say it’s a 4, certainly not a 5 by any stretch of the imagination) or seriously up their game. The beach is exceptional, people are warm, food is great. We came home with fond memories, sun-kissed faces and a few extra pounds, along with the definite feeling that part of our hearts are in Jamaica and mi soon come💛🖤💚🇯🇲

  Mar 27, 2026
• 

  False advertisement from Sell Off Vacations

  This Azul Beach Resort Negril is nothing like the Azul in the Mayan Riveria Mexico that we went to a few years ago. We expected the same quality and service. We were truly disappointed. It is more like a 3 star Resort. The only good thing about this Resort was the beach, food and drinks. Some of the staff were friendly but some were miserable. This Resort needs a major update. Lots of tripping hazards on the boardwalks. Upon arrival to this Resort, the lobby was not impressive. It is so old and tired looking as well as the furniture. The rooms are outdated and could use an update. Shame on Sell Off Vacations for their false advertisement of this Resort. It is not an adults only 5 star Resort. It was not worth the money we overpaid for this dump. Wished we would have went back to Sunset at the Palms. Trust me, we travel 3 times a year and this was the worse Resort we've been to. Do yourself, stay away from this Resort.

  Mar 27, 2026
• 

  A Quick Getaway

  Azul by Karisma in Negril was a memorable quick getaway for my best friend and me. While the property showed visible signs of strain, likely connected to Jamaica’s post-hurricane recovery, and had some areas needing attention, including a rain-related leak in our room and limited food and liquor options, there was still charm in the experience. The beachfront was beautiful, and the staff who brought warmth and care truly made the stay worthwhile. Rush made our beach experience top notch. He was attentive, knowledgeable, and had a natural way of making guests feel seen, heard, and at ease. That level of care stood out, especially compared to a front desk experience that felt cold and impersonal. At dinner, Amelia was wonderful, and the woman at the egg station each morning deserves special recognition for her warmth, patience, and care. Cheryl at the spa was also exceptional — her work felt healing, and I was grateful to see her two days in a row. The bakery near the entrance became another favorite, especially for the patties and coconut macaroons. Special thanks to Jason, Deva Kay, and especially Sade, whose patience and kindness made me feel truly special. The staff are what made this trip memorable.

  Mar 24, 2026
• 

  Decent food, friendly staff, great location.

  Decent food, friendly staff, great location. Good activities. Phone in room didn’t work. Beach handlers very distracting. Gotta visit Rick’s Cafe!

  Mar 21, 2026
• 

  Trip to Negril

  This was our first stay in Negril. While the beach was beautiful, we found the swimming area quite shallow and suggest extending the swim borders further out for a better experience. We also encountered several issues during our stay: - Beach Seating: It was very difficult to secure beach chairs. By 6:45 AM, most were already taken, and it appeared that some guests were paying lifeguards to reserve them. - Check-in Process: After arriving at 4:00 PM following a long flight, our rooms were still not ready. We had to wait an additional hour, which was disappointing given the late hour. - Service: While the staff at the Mahogany buffet were excellent, the service throughout the rest of the hotel was lacking. We would have appreciated more professionalism and a more welcoming attitude from the general staff. - Amenities: There was a consistent shortage of towels both in our rooms and at the beach. We hope you find this feedback constructive as you look to improve the guest experience.

  Mar 19, 2026