Aloha. You’ve arrived at a magical place-a first-of-its-kind Disney creation, inspired by shared family stories. Here you can celebrate the elegance and history of the Hawaiian culture, and embrace a whole new world of possibilities. In the Ko Olina area on the leeward side of Oahu, the Resort is perfectly placed—close to Hawaiian favorites but just far enough away to be an enchanting escape. The soaring architecture of the lobby offers stunning mountain and ocean views, while throughout the Resort you’ll discover luxurious details and flawless Disney magic in harmony with the natural world.
General Policies & Fine Print
Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
A major credit card is required upon check-in to cover phone or incidental charges.
Convention attendees cannot book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
Room taxes are included in vacation price.
Room requests are not guaranteed and are based upon availability upon check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating6997 reviews
A fun, safe & friendly resort of the whole family
This is a great place for families & we enjoyed every minute here. It’s fun and safe. The kids are entertained and so are the adults. My 9yo daughter and I stayed for four nights. She wasn’t particularly interested in meeting the Disney characters or going to the kids club. But we loved the lazy river, water slides, pools and beach. We also did the Mickey Ear making class and this was great fun and a cool keepsake to bring home. The rooms are comfortable, clean and quiet. My “cons” below: The food & drinks are very expensive & I would have loved more options for food that are like restaurants with proper cutlery and table service. While it was tasty, lots of the food felt like the same thing no matter where you go. Monkey Pod across the road was a nice change! Live music and decent food. You also can’t order room service which totally sucked as some nights we just wanted to get into our PJs & relax with a movie. But we had to get dressed and go find food, wait and bring it back to our room. One morning we were rudely woken by the alarm at 5:20am! Housekeeping must have accidentally switched it on. My biggest peeve with this resort is the online customer service. I tried to make restaurant bookings before arriving (I was told this is a must if you wanted to guarantee a character breakfast), but it was impossible as every single time and date said it was unavailable. The website tells you to call the local number, which when you live overseas, is not always possible. I tried emailing, but it took almost 24 hours for generic responses that tell you to call them. One email I wrote was just asking to make a dinner reservation, because as I said I couldn’t do it online. They told me to phone them (which was silly because in my email I said I couldn’t make international calls). Their reason was they needed to “verify” my booking. This seems so over the top & also considering the email address I was using was the same one for the booking. I asked if they could phone me, but they never replied. There’s no point having an email address to contact if they can’t help you anyway. This is a big downfall on their customer service IMO.
Great if you have little kids but not so great if you do not.
Nice resort for families with young children. If I were not using my time share points probably would opt for another hotel now that I no longer have little kids. Pools good but crowed and load. Beach small but nice but they pack the chairs in like sardines. Not exactly the relaxing Hawaii vacation. Next time would probably opt for Turtle Bay. Spa treatments sell out so book ahead. Restaurants just ok.
Worth the price and the hype!
We are not necessarily ‘Disney people,’ but we took the plunge for my daughter’s 6th birthday and this trip and resort exceeded our expectations. The standard partial ocean view room was plenty large enough for 3, and the view was great (I’d argue almost preferable to the ocean views looking over the pool). You can immerse yourself in the characters and Disney aspect if you choose and make reservations/wait in line, or you can just enjoy the pools, beach, restaurants, etc. as if you were just at a nice resort. We did a little of both and mom, dad, and kid were all happy when we left. Character breakfast is delicious and going once was worth it to not have to wait in line for the 4-5 characters you meet. Ama Ama was really delicious, but keep in mind it’s a 4 course meal and even a 5 O’clock res was long for the kids in our party. The Moana makeover was really cute (and pricey! make a res way in advance if you want to do this). The pools are all awesome and there is something for all ages. Cabanas are not necessary, but we did reserve loungers by the beach one day (I think it was $250 for 6 chairs and a private area and waitress for a full day), and it was great to have a day really ‘stuck’ at the beautiful beach. I would highly recommend this if you are feeling pulled to do a Disney cruise/Disney world/etc., but also want an actually relaxing vacation! Also - we rented a car thinking we’d explore the island, but it was around $50 a day for parking and we ended up not leaving the area once. There is a shopping center walking distance across the way with simple groceries, restaurants, and shops if you need a getaway!
Had a fantastic 3 night stay in a 1 bed villa. Room had a standard view, but this was quiet and the room was ideal for our family of 4, well equipped with a washer & dryer as well as comfortable beds, including the bed settee and a large balcony. The place was wonderful, we ate in our room, from the quick service and also at Off the Hook, as well as the Mexican restaurant over the road, happy hour made this great value. Pools were warm and clean, we loved the beach and also Paradise Cove beach, where we were joined in the water by sea turtles. This bay was ideal for snorkeling and for just watching the fish in the rock pools. The staff were wonderful, happy and eager to help. Never had a problem finding a pool chair or lounger at any time by the pool. Refillable drinks cups were ideal, our daughters made good use of them. Our younger daughter joined in with lots of activities, nothing was prebooked and she managed to participate in lots. Would love to return one day.
Simply great … family of four we just stayed for one night but managed to fit everything we wanted to do in 2 full days
Incredible stay had one night but managed to fit everything in that we wanted to … The pools and lazy river Lounging by the beach No problem getting pool chairs Great meals on site Snorkelling in the reef All cast members amazing Mahalo Disney