Resort Details
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- 24-hour coffee shop
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Contactless check-in and check-out are available
- Dry cleaning
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Free high speed internet connection
- Free parking
- Game room
- Gift/News stand
- Hairdresser/barber
- Health club
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Property does not offer onsite COVID-19 testing
- Property does not require health documentation at check-in
- Safe deposit box
- Sauna
- Tour/sightseeing desk
- 2167
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10727 reviews
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Dec 31, 2025Room Service
Raza ul konime was so kind to our daughter, making her towel animals & giving her plush toys. He didnt like to hear her cry so he was always making her smile.
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Dec 30, 2025
Thank you Atlantis Kids Club
It was very nice and best kids club Ayesha and Isma have been too and all the staff was very kind and friendly. Specially Dudu who helped them through out in our 6 days of stay. Hopefully we will visit again soon, thank you.
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Dec 30, 2025Unsatisfied
We are regular guests of Atlantis the palm and Atlantis the royal since 10 years and we were told that there are no tickets for Gala Dinner under the stars this year although we stayed for 7 nights during the Festive week and the guy at the reception promised us at the check in! we are very much dissapointed and unsatiafied !
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Dec 30, 2025
Great service!
Razaul korime has made our experience exceptional. He always goes out of his way to make cute animal creations using towels for our children everyday. He constantly checks in to make sure we have everything we need. He always has a warm smile and makes our day!
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Dec 30, 2025
Disaster
It was disappointing. The staff lies to clients and does not care about them. have been a loyal guest since 2014. I booked the stay for 7 nights and wanted to buy 4 tickets for NYE under the stars like i’ve been doing for years. During check in i was sure i was paying for the stay and NYE with maroon 5. I asked multiple times if its correct. When i came to the booking centre to check my seats staff told me i dont have any. When i asked if i can buy anything i could not. I asked the receptionists, concierge, and booking centre for help. They didn’t really care. Even tough i was lied to.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedCashless transactions are availableSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests should notify the property in advance of their flight details. Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation. All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property. Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.
Know before you go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 13 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: New Year's Eve (December 31) Gala Dinner per adult: AED 1350New Year's Eve (December 31) Gala Dinner per child: AED 625 (from 4 to 13 years old)A tax is imposed by the city: AED 20.00 per accommodation, per night We have included all charges provided to us by the property.
Optional Fees: Fee for buffet breakfast: approximately AED 170 per personAirport shuttle fee: AED 900 per vehicle (roundtrip, maximum occupancy 4)Rollaway bed fee: AED 797.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.