Atelier Playa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6751 reviews

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  Best food

  This all-inclusive resort exceeded our expectations with its beautiful property, amazing food, and seamless, relaxing experience from start to finish. A very special thank you to our butlers, Rodolfo and Yareni, who took this stay to another level. They were attentive, kind, and always one step ahead—making sure every request was handled and every day felt effortless. Their warmth and professionalism made us feel genuinely cared for, not just accommodated. Because of them, this trip was unforgettable. We can’t wait to return.

  Dec 24, 2025
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  Atelier is a fraudulent hotel

  Atelier Playa Mujeres – A Complete Letdown Masquerading as a 5-Star Resort Atelier markets itself as a luxury, five-star property, but that claim is nothing short of fraudulent. The food is nowhere near five-star quality — bland, inconsistent, and served in portions so tiny it feels intentional. Steaks were literally paper-thin. Every restaurant left something to be desired, and you quickly realize the “fine dining” label is just clever branding with no substance behind it. The service is equally disappointing. Basic requests are met with no, we can’t do that, or that costs extra. It feels like every interaction is designed to upsell you. The staff isn’t empowered to fix anything, and trying to escalate to management is pointless — they’re either unavailable or completely ineffective. You’ll have better luck solving issues by talking to a wall. The only legitimately nice thing about the resort is the physical property — the grounds and buildings are beautiful. But a pretty backdrop can’t compensate for terrible service, subpar food, and constant nickel-and-diming. Bottom line: This is a three-star experience wrapped in a five-star price tag. The way they advertise themselves is, in my opinion, a blatant misrepresentation. If you’re used to genuine luxury resorts — the kind that actually deliver quality and service — you will be extremely disappointed here. I should’ve known the moment I saw the price. You really do get what you pay for, and this place proves

  Dec 24, 2025
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  Selective Service

  Atelier was phenomenal for the most part. I gave it a 9/10 the only thing to share was the selective service. It was unfortunate but we did notice where the service was not consistent. We noticed that some guest would be served well before we did which could be concerning. A few examples is that we had been sitting and waiting via the lobby bar for quite some time to be served for a beverage and others just arrived and was served before us. There was another instance when we were at the wine and cheese tasting in the lobby area, we were at the couch closest to the windows, we arrived and was seated first and others were closer to the open lobby area and was served prior to us even though we arrived first (also note the other family that was sat closest to us arrived similarly to us and was served but we were not until others) and lastly we were at el supiro on our last day and we waited 15 minutes before we were served but noticed a guest that well after we arrived were served immediately. we call this into question because although we had questionable service we tipped each time because we value the work that service people do and don't want that to be construed when waiting on tables of different nationalities. Again, it was not with everyone but enough to make an awareness.

  Dec 23, 2025
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  Paradise Found

  From beginning to end, this stay was an amazing experience. From the arrival, to the check-in, the room, the restaurants, the bars, the gym, the activities, the pool, the the politeness, and genuine feeling that everyone gave us; this was a vacation we will remember for a long time!! .....and we will be coming here again exclusively. Our experience at the Atelier has convinced us we need go nowhere else to find exactly what we need in a vacation. The staff, in particular, made us feel like their whole goal was to make our vacation special. It goes without saying that this is how it should be, but most places fall far short of this. I have been in the hotel/casino industry for over 35 years and I felt like "these are the people I want working with me at the casino I work at!!" Above and beyond with a consistancy that places like Las Vegas should take serious and deep note of. Now on to the dining, while all of the restaurants were good, two in particular stood out for food; Cilento and the (kind of hidden gem) Limon Y Sal. The presentation and the taste of these two are still in my head even after returning to home. If you go, make it a point to NOT miss these two culinary exeriences! As a note, the bartender at Limon makes a darn fine Passionfruit daiquiri, give it a whirl. The only place that was "kind" of a letdown was Kopai, but that may be because we are VERY picky when it comes to our Japanese cuisine. But take that with a grain of salt and try for yourselves. Overall, the experience will be bringing us back again and again. We have found "our vacation" spot in Cancun!! Thank you everyone at Atelier!!!

  Dec 23, 2025
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  Amazing First All Inclusive Experience

  Had our first all inclusive experience for our Anniversary. We ended up staying4 nights on the Rooftop suite, and it exceeded all our expectations of all inclusives. Highly recommend to anyone who enjoys all little bit of everything, as we were able to go to the pool or the beach or even the rooftop bar and lounge around. The food was incredible, and our butlers, Domingo and Alexis, were very helpful throughout our stay. FYI, we did do Inspira — but def noticed not everyone had it, so you can def have an amazing with or without :) Already planning our next trip back!

  Dec 23, 2025