Arizona Biltmore, A Waldorf Astoria Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3667 reviews

• 

  Who let the dogs in?

  I wanted to edit my review from earlier because I wanted to make sure I recognized that the staff were helpful and gracious. I would like to give them five stars, especially the golf club staff, valets, and housekeeping. I think my husband was fed up when a couple with a large dog was seated to dinner at Renata’s. We love the restaurant but they probably were told they had to accommodate guests. No, this was not a service animal. There was a dog on the pool deck one day and dog poop in the gravel. We may look into The Phoenician because they keep dogs in certain areas of the hotel grounds and they don’t allow dogs in restaurants. We had dogs on the 4th floor of Valley that barked every time they walked by and there was one on the 1st floor that scared me as I walked off the elevator and he started barking at me. So not relaxing. Original post: Text: I used to love this place but there are too many dogs. It’s our 3rd year paying for four rooms for the long weekend. I love my dogs but I leave them at home when I go on vacation. All the barking…and all the pee stains on the walkways. Just make sure you walk in the middle of the walkways and not by the columns. Gross. I’m glad I don’t have young children here. Also, there is a big gap under the door so I have to hear all the people and dogs when they walk by. I am going to research some other hotels.

  Nov 30, 2025
• 

  Got a Cabana - the Pool Concierge was rude and Bottle Service Not worth it!

  The property itself and the actual cabana are impressive. However, the staff doesn’t come even close to meeting the minimum standard for a place like this. When we arrived at 11:30, (booking says they can re-sell your cabana if you aren’t in by 12) our “cabana hadn’t been assigned yet.” We were directed to go find the pool concierge outside. After waiting around with little to no communication for about 15 minutes someone finally brought us to a cabana. After about 30 minutes the concierge finally came by, but just to collect the 20% service fee payment. He was arrogant and rude and was obviously annoyed at the basic question we asked of where are the hot tubs on the property located. He replied abruptly and never stopped to speak with us again. I cannot understand how he still has a job. We bought bottle service ($$$) and yet had to constantly chase down the staff for simple things like additional ice and mixers. I would think a property like this would has excellent service anyway, and that bottle service would actually come with, you know, basic service. But no. Only reason it gets 2 stars is the actual property and cabana itself.

  Nov 27, 2025
• 

  Highly recommend

  Had the absolute best time here with my wife for a pre-thanksgiving getaway. Pools were delightful during the day, great ambiance, and our guy Sean C. at the outside bar took great care of us all week and had us dying laughing.

  Nov 21, 2025
• 

  Nice setting… OK service

  It is a very relaxing place and pretty place. The customer service at the front desk was lacking though for the hotel rating and price. There was a lack of professionalism and service that I would expect from a hotel with this many stars.

  Nov 14, 2025
• 

  Tennis at the Biltmore

  I was in Phoenix for a conference and had the opportunity to hit with Brendan in a tennis clinic and in a private lesson. I found both experiences to be very enjoyable and instructive. The clinic was well organized and emphasized doubles skills in a friendly but competitive atmosphere. In the private lesson, Brendan gave me important feedback and adjustments to my game that I believe will enhance my level of play. I highly recommend Brendan as a tennis pro for those living in or travelling to Phoenix. ( Please ignore the pickleball rating I did not participate in that but for some reason cannot eliminate the rating)

  Nov 02, 2025