Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- Every 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- Chao PescaoGet ready for a culinary journey through Latin America and the Caribbean with a menu meant to be shared among friends and family. Live music, an innovative mixology program and a premium spirits selection will make this your favorite spot to unwind each day.
- OSTRAExperience our signature restaurant, offering Southeast Asian cuisine. Also, inside Ostra you will find Perla, a restaurant within a restaurant at the sushi bar. This modern sushi experience serves only local fish and operates daily based in Ostra dinner schedule, based on product availability
- Rio BhongoOffering stunning water views atop our river-inspired pools, Rio Bhongo provides our guests with all the comforts of home infused with market-fresh inspirations. We offer fresh grilled fish and meats along with an extensive plant-based menu.
- MesoExplore our newest restaurant and prepare your taste buds for Mesoterranean cuisine, an innovative blend of vibrant Mediterranean flavors with a touch of Mesoamerican influence, complemented with refreshing tropical renditions of classic Mediterranean cocktails. Located on Nacascolo beach at Casa de Play
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- 24-hour room service†
- 24-hour security
- Air conditioning
- Babysitting†
- Bell staff/porter†
- Breakfast served in restaurant†
- Buffet breakfast†
- Catering services†
- Child programs†
- Children welcome†
- Children's nursery†
- Cocktail lounge†
- Complimentary in-room coffee or tea
- Concierge desk†
- Continental breakfast†
- Currency exchange†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Dry cleaning†
- Early check-in†
- Evening reception†
- Exercise gym
- Exhibition/convention floor†
- Express check-out†
- Family plan†
- Fire safety compliant
- Full american breakfast†
- Full service housekeeping
- Grocery shopping service available†
- Hair dryer
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Indoor parking†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- On-Site parking†
- Outdoor pool, Offsite
- Parking†
- Parking lot†
- Pets allowed
- Photocopy center†
- Pool, Offsite
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Auto link to fire station
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Patrolled parking area
Private security available
Public address system
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Well lighted exit signs - Shoe shine stand†
- Technical concierge†
- Telephone jack adaptor available
- Tour/sightseeing desk†
- Translation services†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service†
- Wireless internet connection in public areas
- Business Center†
- Business Services†
- Conference Suite†
- Convention Centre†
- Copier†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Network/Internet Printing Available†
- Slide Projector†
- Whiteboard†
† Fees may apply
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Playas del Coco
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3837 reviews
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Dec 14, 2025Location, accommodations, staff and atmosphere all contributed to a 4+ stay
Great location and experience, especially for a business retreat. Rooms were clean, comfortable with great views, right accommodation for pleasure and business activities. Recommend
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Dec 14, 2025Did not meet expectations
Did not meet expectations as a globalist. Did not get room upgrade initially which was understandable. But when they said they would be on the look out for an upgrade for later in my stay they did not offer even though there were options in the app. The room was also faulty with the toilet not opening and closing properly and the window blinds falling off from the ceiling without us even touching it. Some room service request were also ignored. Don’t get me wrong it was a beautiful location and food was amazing, but for a category 8 hotel in the Hyatt line and as a globalist with them, it was below average when it comes to expectations. It’s not worth the amount in my opinion. Maybe if it was category 6 or below.
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Dec 13, 2025Amazing service
Beautiful property and service was above and beyond. Chef Sergio at Gaio restaurant and Luisca at coffee and vinyls both made the stay even more special. They are wonderful people that are experts in their craft. Every room is very spacious and the views are beautiful.
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Dec 11, 2025
Rain shower overlooking bay
Remember to get the duty free alcohol at the airport. Even the local alcohol is expensive at the resort. $10 per domestic canned beer. I lost weight on this trip especially from the daytime heat. The food was expensive but at least the pizza was tasty and well priced. I wouldn't have come here and paid the full price. Thank goodness for the wedding discount. I found a private Volcano combo tour with an outside group not affiliated with the hotel. It was gonna be about $300 dollars plus for mountain biking. Rain shower was my favorite part since the window opens up.
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Dec 08, 2025
VIP status!
Felt like a VIP! The staff remembers your name and takes time to speak with you. The architecture was aligned with the surroundings. I loved waking up to lush green trees outside of the huge windows. The turndown magically whisked away used towels and replaced them. Yamina led a suspended sound bath that cleared away your troubles
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 12.0% per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- General Policies: Children under 12 stay free in room with adult.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 11
- Pet Policy : Pets Allowed: 1 per room, lap size up to 25 lbs.