LocationWaikiki - Off Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
- Unlimited Local & Long-Distance Calls
- High-Speed Internet
- 24 hour fitness center access
- Bicycles available on first-come first served basis from 6am-6pm. First two (2) hours free, each additional hour $5.00 per hour
- Business Center open 24 hours
- Beach Candy: (Effective December 1, 2021) Our NEW Beach Candy store features a wide selection of rentals to further enhance our guests beach and ocean experience. Each night of stay (with a fully paid resort fee) every guest room will receive 3 daily credits that can be applied towards rentals to include: Surfboards, Paddleboards, Beach Chairs, Umbrellas, Beach Toys and more! Guests reserve their rentals using their daily credits upon arrival to the resort. Other activities at Beach Candy such as Fitness Classes, Surf Lessons and more can be booked at an additional cost.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating921 reviews
Great location in Waikiki!
The Ambassador was a great place for our family of 5 to stay comfortably. It is definitely not fancy, but the location was wonderful and the balcony view was fabulous. We were out exploring the island all day so we just needed a clean place to stay at night, and this fit the bill perfectly.
Great value if you know what you are getting.
To start, I would stay at the Ambassador again! Understand that this is a hotel that is not a resort or high end hotel, it is priced as such. PROS: Very friendly and helpful staff. The staff had a positive attitude and were always happy to help. There is free coffee and water refill station in the lobby. The lobby was clean. The rooms are large, the 18th floor (the floor we stayed on) has a terrific view of the city, east side mountain range, and the ocean on the other side. Comfortable beds and cold A/C. Also a nice balcony with a great view. Walking distance to everywhere in Waikiki. The kitchen is a big help if you want to cook in as my wife and I did occasionally. There is a Walmart close by. The hotel is one of the cheapest in Waikiki. My wife and I knew this going in. We decided we would rather stay at a less expensive place and use our money instead for shark diving, jet skiing, parasailing, tours, eating out, convertible rental, and other fun stuff. Overall the rooms had great A/C, a nice large bathroom, nice kitchen, comfy beds, a large closet with mirrored doors, 4-drawer dresser, TV, parking available for $40 a day/night, and a great view. Not too bad! We enjoyed our stay & we were so busy doing excursions that we were hardly at our hotel. CONS: My wife and I booked through Traveluro for around $70-$80 per night. Once we got to the Ambassador we were charged a $30 per night service fee…not cool since we stayed 10 nights. Even with the service fee, it’s still an inexpensive place to stay. Another complaint is that the rooms are dated, basic, and run down. Some of the appliances are rusty. The walls could use some paint. To me and my wife, this was not a big deal as we knew this going in. Don’t have high expectations. You get what you pay for… but it is a good hotel for the inexpensive price you pay. To sum it up, my wife and I would stay at the Ambassador again. The friendly staff made a big difference for us. The rooms aren’t exactly awesome, but the friendly staff and cheap price sealed it for us. No bugs, no bad odors, nothing nasty. Floor 18 was very peaceful & our AC unit softened out all of the noise.
Not worth the Price
We booked one week stay in Feb, 2022. The prices seems reasonable, but then we found out $30 per day resort fee ending up nothing different than regular hotels and they also charge over $40 per day for parking fee (you will get notification after booking done via email). After we arrived, we were told that they only do room cleaning every 5 days due to Covid-19. However, we were charged the same rate as they clean every day. After my complain, they sent over the staff to clean it after 3 nights. They only clean twice during our 7-night stay. Then the refrigerator was not working and ice-cream was melting. Then the bathroom was clotted during the shower time, I have to dig into drain and get hairs out. They sent staff to fix it. But if they do regular check up right, it should not happen. We paid around $200 per day and the value is NOT worth at all.
Made a booking in January. One month ago they cancelked it, claiming there will be renovations. The booking for my original stay is still open on all major sites, only they sell it 5-10 times more expensive. No help was provided in finding an alternative, no further communication from their side. No civilized hotels would ever behave this way. This hotel is a complete scam, do not even book here unless you want to experience the adrenaline rush of finding a new hotel option, and the joy of ending up going to another hotel and pay twice the price you booked you room in this hotel.
Hotel needs major reno
Hotel was nothing special. It's very old and is very dated. Needs major upgrade. 2 star for sure. Our room was large, had a balcony, kitchen, bathroom with shower, closet in the bathroom with a safe. Bed was super soft. Paint peeling, drywall showing, curtains dirty. Air conditioner is right beside your head on the wall. Has a laundry room, pool outside surrounded by concrete, no trees. Staff was extremely friendly and helpful. I would not stay again.