General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating24 reviews
They Will Charge Your "$50 incidental" Card 4 More Times!!
How many times are you guys going to charge my credit card??? I paid with priceline! I would have been a good customer but you guys cant control your greed. I will tell everyone I talk to about what you have done to me. Dont give them your card for "$50" "incidental" because it will turn into hundreds literally over night. 4 separate charges and I paid with Cash! I have the receipt for that as well. I paid $120 cash for the 4 charges on my account. Check the pics for yourself! one would not load And dont believe the 5 star Reviews because they buy them for a beer from all the guests that they can. Is that even legal????? I know for sure its Not ethical in any way shape or form. Run Away From This Hotel
Great staff, great hotel!
I visited for work for a few days. Very clean hotel, no restaurant or bar food but as usual there is a market and bar with a great bartender (Amelia) and drinks. Manager Jake and front desk concierge Keani were very helpful during my stay and polite. Hotel is across the parking lot from a shopping plaza and restaurants and movie theater. No fee for parking in the hotel lot, so much better than staying downtown with hotel parking fees and and the busyness. Aloft is about 20 minutes from downtown on highway. I definitely recommend!!
Bogus charges on card
My friend booked a room on a Saturday night. I got there first but was not allowed to check in even though my name was on the room. I put my card down for the $50 security deposit. I come to find out they charged my card over $300, apparently for two nights. We have called in multiple times to get a refund and have found the customer service very lacking like nobody has a clue. Super disappointed will not be staying there again 👎
Solid hotel in a great location
Overall, this was a very solid hotel. Friendly staff, all the amenities you could need including a well-equipped fitness center and comfortable rooms with fun decor. The hotel is also in a great location near a number of shops and restaurants. I would stay again without hesitation.
Very nice hotel. Clean and convienient to area attractions.
I almost never post reviews but after reading some of the reviews from other patrons I feel compelled to add my experience. My 3 nights here were very pleasant. Every staff member I encountered was friendly and cheerful and willing to help. My room, a little smaller than I'm used to and without normal business amenities like a work desk, was clean and fully stocked. My chief complaint was breakfast. It was not clear what was included and what I would have to pay for. It was a made to order sandwich and a beverage. The sandwich used a regular egg (unless you ordered egg-white only) and was hot and fresh when delivered to the lounge usually within minutes. But it wasn't my normal breakfast experience where unlimited beverages and 2nd's of foods were offered without additional charges. My room had a small fridge and a Keurig and I could pickup more Keurig coffee/tea inset cartridges at the front desk without charges. I would not hesitate to return here when I return to the area.