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Customer Ratings & Reviews
TripAdvisor Traveler Rating
72 reviews-
Surprising Stay in a Good Way
Glad I took a chance with this hotel. Just finished up a stay here and was very surprised by some of the previous negative reviews. It seems that management has indeed changed and that's definitely reflected in the honestly great stay I had here and my first ever stay at an Aloft. Warmly greeted as a Platinum member and received a goodie bag with a nice hand written note and $15 snack/drink coupon to use. Also given a 3PM check-out with 0 issues which allowed us to do some shopping the next day. Rooms themselves were immaculate, bathrooms spotless with zero grime. Room was very very spacious and had a great view towards the Rockies. A/C worked really well on a weirdly hot October day. Definitely make sure you're friendly with whoever you share the room with because the bathroom is open layout and not a separate room from the sleeping area. There was a nice pool in the courtyard area I had hoped to try but didn't end up having the time to. Area the hotel is in is very nice with lots of food options and next to a higher end apartment area. Highly recommend this hotel!
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Disgusting
This has to be one of the worst experiences I have ever had. We chalked into the hotel and that part was great. We got to our room and everything appeared to be in order and clean. We would’ve never thought that we needed to do a thorough inspection of the sheets and towels. Needless to say we woke up the next morning and as we were pulling the sheets and comforter up to prep to leave for the day my wife noticed there were what appears to be pee stains all over the sheets. They were all under where the pillows were as well as all on the middle of the bed. I guess shame on us for not pulling back the sheets and looking but the bed was made and sheets tucked in nice and tight so the housekeeper actually had time them and made the bed anyways. I can’t describe the disgusting feeling that my wife and I both felt. She immediately went down to the front desk to complain and was told that they didn’t know what they would do for us but would figure it out and get back to us. We’re not ones to generally complain or look for things for free so we didn’t follow up on that offer. Fast forward to our checkout and nothing was ever mentioned again and no credits were given. I travel frequently for business and book rooms for my guys. We will never stay at any of these hotels again. That’s awful and downright gross..
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Very mediocre
I find it very strange that they do not make the beds and one day they did not empty my trash. I am not sure if this is a normal aloft attribute or not as this was my first time at an aloft. I would say my favorite part was the bartender at the bar, he was nice and he made me a really great gin and tonic that was great priced.
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Business in Denver
Trendy rooms, with comfortable beds! Very friendly staff! From the front desk to the person who made our breakfast! The food at breakfast was really good! The hotel is in a great location where you can walk to many shops and restaurants. I highly recommend!
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Not a place I will recommend to anyone.
There were 2 seperate fire alarms early morning on one day (Sept. 6) . No explanation was given except they asked for my room number. We had to ask for our room to be cleaned. We were there from Thursday night thru Tuesday morning. Had to ask on Sunday for our room to be cleaned.