Discover all-inclusive comfort and relaxation close to the Caribbean Sea at Allegro Playacar. Surrounded by a Caribbean landscape, each of the hotel’s rooms offer unobstructed views of the resort or the ocean and come fully equipped. The hotel offers unlimited meals, snacks and beverages available at any of the three restaurants and five bars (including the refreshing swim-up bars). The range of sports and water activities, such as kayaking, beach volleyball and catamaran, is wide and varied. This resort boasts a magical, natural setting, state-of-the-art equipment and an unbeatable All Inclusive program, all of which create a unique opportunity to enjoy some days in the Riviera Maya. In addition, the resort’s ideal location in Playa del Carmen allows for visits to areas of important cultural and entertainment interest, including the archeological ruins of Tulum or the fantastic cenotes on the Mexican Caribbean shore.
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating9040 reviews
We stayed here with our daughter and family in 2010 for a few days and then (it was an Occidental resort at that time) we were offered to go stay at the Occidental Xcaret resort. This resort, Allegro was getting a little tired, but very clean and respectable. The food was great and we were very happy there but the beach was quite rough while we were there and with 2 young grandsons couldn't let them in the water with red and yellow flags displaying. We knew that the Xcaret had a man-made beach, fed from the ocean and opted to go.
Our dream week at the allegro
Take your cash at the little ‘’shopping street’’ 5 minutes away. Go up the escalator then right and left. You will find an ATM dispensing pesos at a reasonable rate and no exorbitant fees. The down side, depending on your withdrawal amount, it dispenses big notes not always ‘’changeable’’ at the hotel. (Tip), buy a little ‘’something’’ at the hotel store or at the mall to get smaller bills.
Our trip was enjoyable. The playa was beautiful but the staff service was not constant. But the service we received from Better Flower was very good. She was very helpful and very kind. We'll probably come back in the futur.
Ok but not brilliant
Lovely grounds and very friendly and helpful staff. Unfortunately the room was right next to an electricity sub station as are quite a few blocks of rooms, noisy 24/7 for 2 weeks. Impossible to book the A la carte restaurant unless you want to queue for at least 30 minutes to put your name down. A bit of a Butlins feel in the day time with the entertainment team organising games.
I have been here for 3 weeks and have enjoyed this resort very much, the concierge Betty Flowers was very welcoming and always had time for questions. The staff all over the resort were all very much accompanying . They make the resort the best. I would return .