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Customer Ratings & Reviews
TripAdvisor Traveler Rating715 reviews
Beautiful property with excellence guest experience
This review is long overdue but I had an amazing stay at the Alaia Belize. Not only was the property beautiful but all of the staff were fantastic. Omar at the restaurant is the best!!! It's so clear how much he values delivering a great guest experience. Thank you, Omar!
Paradise in Belize
This resort elevates customer service to a new level. The staff, the grounds, the food, the atmosphere was above and beyond amazing. I can’t express how thankful we were to be welcomed by such lovely and generous people at the Alaia. The hotel arranged our transportation from the BZE airport and it was seamlessly executed with no down time or any stress whatsoever. The rooms were lovely and always impeccably clean. Specific individuals who went out of their way to treat us and all the guests they come into contact with were, Eric, Anjela, Minelia, Maria, Dennis, Edwin, and Alex.
You’ll want to visit more than once …
This is our third trip to the Alaia and we can’t imagine staying anywhere else! Yes the hotel is amazing. The service amazing. Our room always is immaculate! But the staff are super nice and welcoming. Very professional at the same time. (We are huge fans of Eric who always takes such good care of us) San Pedro is also a safe island to enjoy! Rent a golf cart and enjoy what it has to offer. Smile and everyone smiles back. It’s contagious.
This is not a party hotel. So if you are looking for pool activities etc. This isn’t the hotel for you. However, if you are looking for a relaxing and romantic place to stay, this is it. Food was amazing. I suggest the all inclusive package, it’s worth it. The one bedroom suite is bigger and nicer than most apartments I’ve ever seen. The staff will go above and beyond. I want to mention the phenomenal staff members I had the pleasure to meet. Jesus, Elvis, (Bell hops) Miguel, (Manager), Monica (swim up pool) And Janil.
The hotel arranged a taxi to pick us up at the airport. After check in, Elvis took us to our room (a resort view suite). He told us about the resort and also recommended a few places to eat. Chef Alex did a great job and we spoke with him about the hotels and his experience. It was a nice personal touch. We did have sushi upstairs, breakfast every morning and we also had pizza take out from the hotel. All of our food was very good. Our favorite bar was the one close to the house pool by the pier. Food/drinks were very reasonable for a resort part of a large corporation. Kenny took great care of us at the pool. He provided great service and was always there to check in and was engaging. The entire team was helpful and provided great service! Our room was quiet, clean and cool. We had everything we needed in our room. We had a great stay. You can rent a golf cart from the hotel but it is much cheaper and just as easy to rent from another vendor-we used MK golf carts and had a great experience. Recommend a short walk/golf cart ride to Palmilla restaurant at Victoria House. We had one of our favorite dinners there. My only negative-chairs were in short supply at the pool and the beach. It seemed like no matter what time of day, there were never enough. There is a lot of space where extra chairs/umbrellas could go. Since we spent a good portion of our time by the water it was always a constant hunt for a chair. That's the only reason 4 stars instead of 5.