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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
992 reviews-
Beautiful and friendly!
Elvis took very good care of us and our luggage. Even thru the rain! He remembered us each day and said hello. The hotel was beautiful. The restaurant food was fantastic! The rooms were stocked with water each day and were cleaned well. The staff was friendly and willing to help. It was extremely easy to access the Pro Dive Center.
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Great stay even if weather was not good
This is a beautiful resort. We had a wonderful vacation the staff is so friendly and knowledgeable. Elvis is great and showed us around the resort and always was there to answer questions . We had some amazing bartenders we visited with Shaquille while he made amazing cocktails . He is very knowledgeable and intelligent. We enjoyed all the staff they are very friendly and fun to talk to. They really seem to care.
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Karen's 60th Birthday Celebration -Hosted by Simply Travel @ Alaia Belize
I cannot say enough about the exceptional service and attention to detail provided by Pricilla Torres and the team (Natalie) at Alaia Belize Autograph Collection. Everything was planned and executed from the initial consultation with Mari-Elena to the final moments of the celebration, creating a truly unforgettable 60th birthday celebration for me. Pricilla took the time to understand my vision, offering creative suggestions while accommodating all my preferences. From selecting the perfect venue setup to coordinating an exquisite, curated chef table menu and arranging beautiful décor, every element reflected their expertise and dedication to excellence. The event itself was seamless. Guests were welcomed with warm hospitality, and every aspect of the evening—from the elegant table settings to the impeccable timing of each activity—was perfectly orchestrated. The attention to detail, such as the personalized touches and willingness to accommodate last-minute changes, demonstrated the planner’s commitment to making the event memorable and stress-free for us. The standout moments were the attention to detail at each restaurant and bar, which surprised me with birthday cakes, beautifully decorated rooms, and kind wishes; Chef Alex left everyone in awe and made the celebration magical. If you want to host a memorable event at Alaia Belize, Autograph Collection, I highly recommend working with Pricilla. Their professionalism, creativity, and care turned our vision into reality, leaving us with cherished memories that will last a lifetime. Thank you, Pricilla, Natalie, Daphne, Concierge, and the entire team at Alaia Belize for making this milestone celebration so spectacular!
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Clean and Comfortable Place to Stay--Love Belize
I love Alaia. The staff there was very pleasant and professional...standouts are: Ninel, concierge, Gino, Security, Eric, bartender, and Rigo, driver. Ninel took excellent care of us...arranging for golfcarts and helping us navigate well beyond San Pedro. Gino is a brother in the Security field...excellent in his work and a fantastic personality. Very friendly and hard working. Eric makes fabulous drinks from coffee to cocktails. Rigo is the best!! Very personable and caring. His service is the best. His talk of family and country are passionate and interesting. We think and speak of him often. The hotel was clean and professionally run, which is a testament to all who work there. Thank you for a relaxing, carefree stay.
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Awful careless service
Awful careless service. I specifically ordered veggie burritos to carry on a long flight back home. On the flight when we opened the boxes to eat it was 2 burritos fully stuffed with meat. It was not a vegetarian meal at all. I picked up the order at 7:45 am on Dec 1 '2024 (we were leaving on an early flight) and I paid over 55 USD for the order including a tip for getting it ready for us early. It was a very long flight back to our place and they had nothing for us on the flight because we had not pre-ordered with the airlines. We had depended on Alaia Belize instead. I gave the order at the Seasalt (took a lot of time to explain what we wanted because we did not want exactly this situation). They knew that the food was important, that we were taking it on a long flight. The only thing left that I could have done was to unbox the whole thing and open the wrapped burrito to check its contents before taking it from the restaurant. I also sent in an email to Alaia Belize about the incident and they have not had the decency to get back to me at all.