Alaia Belize Autograph Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1185 reviews

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  Un Belize-Able!

  We stayed here for a week with our two grandaughters in a Reef two-bedroom Villa. Important note when not traveling with your own kids, Belize and Southwest Airlines need a notarized permission slip signed by both parents or the will not let you on the plane or in the country. We flew into Belize city and the hotel arranged a puddle jumper flight to San Pedro airport on Ambergris Caye where the hotel is located. Cost is $225 USD each round trip. We were met at the airport by the hotel van which conveyed us to the hotel where we were checked into our Villa. The Villa was spacious and well maintained. Over the next week we took 3 Hol Chan and shark snorkeling trips (Nichelle), and the mainland Mayan Temple, Cave and zip line tours. All tours were arranged by the hotel and executed flawlessly - even with the rain. It rained several times a day, but the showers were passing. Because of this we ate on the property every day. We rented a golf cart from the hotel although every cart had ripped seats that soaked up the water that squished out when sat upon. With the exception of a meal at the Sea Salt dining room (ran out of our entrees), the food was great and well prepared. After a mix-up at the Terrace, the correct Mahi-Mahi arrived and was truly exceptional. Kudos to the grounds keeping and the room servicing attendants and the management staff; the results of their efforts are apparent. The sands are literally raked every day. It is true that there is no entry from the property beaches into the water, but the heated pool more than make up for it. All in all it was a fantastic vacation enhanced by the friendliness of the staff and Belizean people.

  Dec 31, 2025
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  The Best

  So we arrived, check in was smooth with Eric taking us to our room. The food was good in all the restaurants, we ate at each one of them. When we talking about professional, outgoing and well groomed always, look for the head of Restaurants Akil, such a gem, always everywhere, even day time at the pool. He always smiling and never seems to be tired. He would always ask us about our experience not only about his area. Akil also recommend fun stuff to do on and off property. Our stay was amazing and we’re already planing our next trip to Belize. Thank you Akil for your service and hospitality.

  Dec 31, 2025
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  Holiday in Paradise

  Had a great Christmas holiday at Alaia. Dive shop was great and best snorkeling we’ve done! Eric welcomed us and was fantastic. Christie kept our room looking great.

  Dec 30, 2025
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  Why Alaia Belize Will Always Hold a Special Place for Us

  We absolutely loved our stay at Alaia Belize. This resort is truly special, and it is entirely because of the people. From the moment we arrived, Eric set the tone. He was the very first staff member to assist us, helping with our luggage and immediately making us feel welcome. He shared jokes, wisdom, and warmth, and without us even asking, noticed that one of us enjoys working out and thoughtfully pointed out the gym and nearby amenities. Eric is funny, fatherly, humble, and genuinely generous in spirit. He checked in on us whenever we crossed paths (always with a high-five or fist bump) and shared meaningful stories about his upbringing and family. Saying goodbye to him at the end of our stay was truly bittersweet. Elvis also deserves recognition. He was consistently kind and helpful, and wonderful during checkout. We wish him all the best with his new baby boy. Every restaurant on the property was excellent, but Sea Salt truly stood out. The lobster was incredibly fresh and buttery, and the ceviche was unmatched. The staff there made every meal memorable. Jorge had us laughing early in the morning with his playful tequila jokes, Jomar brought great energy and humor (especially during the Saturday night beach buffet), and Jeremy was exceptional throughout our stay. Emily, the hostess for the breakfast buffet, was so attentive she practically memorized our room number. Congratulations to Jeremy on his upcoming summer wedding. Our favorite dish of the entire trip, hands down, was the tres leches cake (we had it three times). Saturday night’s beach buffet was the perfect final dinner. It was beautifully done. At the beach buffet, Anneth completely impressed us with her deep knowledge of Belizean history and culture; our conversation with her was engaging, thoughtful, and genuinely enriching. The pool team deserves special praise. Blanca was our absolute favorite. She was always smiling, checking in frequently, and making sure we had everything we needed. She matched our energy effortlessly, and it was difficult saying goodbye to her. Rolando went above and beyond, bringing additional pool chairs from the back, setting us up in a prime location, and even reserving the same chairs for us the following day while we went snorkeling. His thoughtfulness and dedication were truly admirable. Aaron at the bar was also fantastic. Even when there was a small hiccup during our Christmas Eve dinner at The Deck (table placement, loud music, and a wobbly table), the situation was handled with professionalism and care. Our server was wonderful, the stone crab soup was phenomenal, and the following morning Alisha, the reservations manager, personally followed up with kindness and empathy, even offering a bottle of sparkling wine as a thoughtful gesture. Marlan, the restaurant manager, was equally impressive. He was welcoming, approachable, and genuinely inclusive. We even ran into him off-duty while browsing a grocery store in town, and he still took the time to offer local advice. Additional thanks to Krystal, who checked us in and out with warmth and local insight; Celina, who patiently helped us book our snorkeling excursion; Danielle at the adults-only infinity pool restaurant, who was wonderful despite being short-staffed; and Minny (Minna), our very first dinner server at The Deck, whose humor (and casual “hasta la vista, baby”) still makes us smile, haha. The spa experience was outstanding. We both left feeling completely rejuvenated. Ginny (Gina) was attentive, highly skilled, and exceptional. The ocean views were stunning, the pool was perfect, and we did not have a single bad meal. But for us, the true magic of Alaia Belize was in the warmth, authenticity, and heart of its people. We felt genuinely welcomed, celebrated, and cared for as a couple and that is what makes this resort truly unforgettable.

  Dec 30, 2025
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  Christmas in San Pedro

  The hotel layout is beautiful, but the hotel is worn in! The staff is helpful and kind THERE IS NO BEACH AT THIS HOTEL You can see the beach, sit on the sand, but you cannot swim And while sitting on the beach, the smell of exhaust is nauseating from the boat traffic If you are a pool person this hotel is for you The food at the restaurants looks good but is very salty

  Dec 29, 2025