Guests have access to complimentary Wi-Fi, a 24/7 business center, and extensive meeting and banquet facilities. Ala Moana Hotel is 1.5 miles from Waikiki Beach, 2.5 miles from downtown Honolulu's financial center and government offices, and a quick 8 miles from Honolulu International Airport.
Location
Off BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5293 reviews
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Jan 04, 2025Worst hotel experience
By far the worst hotel experience. - No drinking water provided, and management refused to serve water - No kettle so there's no access to hot water - Inconsistent water heater - No provided overnight kit (see photo) - Bad coffee (really bad) - Provided coffee maker poorly cleaned and still wet inside - Management refused all basic requests like utensils, plates, glasses, etc - Overcrowded elevators, there's always a queue. We will not come back here. Please stay away.
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Jan 02, 2025
Poor customer service
We stayed here for a family vacation and on the 1st night we were here the ceiling began leaking while we were asleep and all of our things were wet. We had to pack up all of our things to move to a different room, just for them to move us back the next day as unfortunately this hotel has sold their rooms to a private company that rents them out as “condos” on third party sites such as booking.com which is who we went through so we can only stay in the room which has a leaky ceiling with mold. None of this was in the fine print as well, so we were completely unaware of all of this when we arrived. Manager said they would comp the parking for the inconvenience, but on the day of checkout he back peddled calling me and my husband a liar as he said he never said that. He said he was only going to comp 2 nights. Terrible customer service on their part as we were inconvenienced significantly as I am 6 months pregnant having to pack and unpack all my things because of their mistakes. The least they could have done was take care of the customer service with the parking. Not only that, but we were given a late check out by the owner of the condo which they emailed to us and when we got up to our room our key did not work so there we are at the front counter arguing with the representative when I clearly have an email showing the late checkout. So we have to wait for them to get the owner on the phone to confirm, again calling us liars. Like did I create the email myself stating this information? It was just a bad experience that honestly put a huge damper on the babymoon that I was supposed to be having with my husband. Do not stay here and also do not book anything through booking.com.
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Dec 05, 2024Great hotel
We stayed here for 2 nights while we visited Pearl Harbour before taking a cruise. The resort is very impressive and the location is great. The rooms were clean but could probably do with a bit of a refresh. It’s very close to the beach and the shopping centre is a 2 minute walk. We stayed here because the price was very reasonable compared to other hotels. We would definitely stay here if we were visiting Honolulu again. It made a great base. We loved that Starbucks was in the lobby and the staff were very helpful throughout the resort. This hotel does have conference and event spaces so it can get quite busy in the lobby area but the rooms are quiet
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Nov 19, 202410/10 would definitely recommend!
Staff was very helpful and friendly! Perfect location for all the things we wanted to do, and the room was nice! We went for a concert, but also wanted to shop so it was the best option for that. I love that there is a Starbucks in the lobby, and the mall is walking distance so we didn’t need to rent a car! The pool area is very nice too :)
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Nov 18, 2024
Vacation with Family
I did a Sraycation with my family. We had 2 rooms. My daughter had to attend a conference so the location was so convenient. My grandkids loved the pool & the breakfast buffet. Housekeeping were so kind to give us extra towels. We were so close to Ala Moana Center that we could all walk there too!