Hotel Promotions
Non-Refundable Category
Terms and Conditions

This category is non-refundable at time of booking.  This supersedes any other hotel cancel policies.
Applicable Dates:
Booking Dates: 23 Aug 2019 onwards
Travel Dates: 23 Aug 2019 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Plantation Cafe
    Casual family dining and generous breakfast buffet
  • Rumours
    One of Honolulu’s hottest dance clubs and a unique venue for private events
  • Starbucks Coffee
    Purveyors of fine coffee, premium teas, pastries and confections. Beer and wine available from 2:30pm
  • The Signature Prime Steak & Seafood
    Perfectly aged steaks, succulent Maine lobster, signature cocktails and a sweeping view of the Honolulu skyline. Open for dinner.
On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Coffee shop†
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Lounges/bars†
  • 24-hour front desk
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Coffee shop†
  • Complimentary wireless internet
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Lounges/bars†
  • Outdoor pool
  • Parking†
  • Restaurant†
  • Smoke-free property
  • Tour/sightseeing desk
  • Valet parking†

† Fees may apply

On-Site Recreation
  • Fitness center on-site
  • Outdoor pool
  • Steam bath

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5327 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Find a better use for your money

    Although location is its greatest strength—being connected to the Ala Moana Center and just a 5-minute drive from Waikiki Beach—this hotel has several issues, which I detail below: 1. The property blatantly ignores the fact that it belongs to the ALL Accor network, offering almost none of the loyalty program benefits such as a welcome drink, room upgrades, or early check-in/late check-out (subject to availability). 2. The staff is rude and poorly trained. This was reflected in their inability to explain discrepancies in the final bill and the fact that they left only two bath towels when we were a party of four. 3. Breakfast is expensive with poor variety and served by grumpy staff. 4. Parking is expensive ($40/day) and cannot accommodate the demand from hotel guests. 5. Hidden charges can increase your original bill by up to 30%. The 'included' breakfast covers only 2 people (not the 4 in the room), and the property adds another 20% in various fees not detailed prior to checkout. 6. The room had tiny beds, despite being advertised as Queen size, and the showers had zero pressure. 7. The front desk staff is lazy and indifferent; they couldn't even be bothered to call the room to let us know our Doordash order had been delivered. In short, there are many other options with better value for money in the Honolulu area and beyond—find a better use for your money.

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Regular hotel.

    This hotel was very convenient because its location, the room was ok, parking on premises is expensive but necessary, a mall center near the hotel with all you could need, a car rental inside the hotel and many more.

    Jan 29, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unauthorized use of the card used for deposit

    I paid the amenity fee when I checked in. At that time, I was also asked for a card deposit. When I checked out, I confirmed with the front desk that there were no additional payments, but after I returned home, the card I had used for the deposit was automatically debited. When I checked with the hotel, I found out that the amenity fee had been increased later. It was 1.5 times the amount I had been quoted and agreed to. I am currently negotiating for a refund.

    Jan 28, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice hotel with a great, central location

    Great hotel with central location. We came with our family and had a volleyball tournament just down the road at the convention center. The hotel's pool was beautiful and there are plenty of amenities. The outdoor mall is massive and just a short, easy walk across the parking structure. Literally anything you could need is there. Also, the staff there is great–especially the house keepers. They were all so kind and sweet!

    Jan 25, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Beware rip-off "amenities" charges.

    Was warned by my travel agent but: I prepaid my stay at this hotel for 4 nights. When I checked in, the desk clerk said I need to pay extra US$39 DAILY for amenities such as 2 steel mugs, which I certainly did not want in my luggage. Unless I paid this, he would not give me room keys. This is a major rip-off.

    Jan 21, 2026
Hotel Advisories
  • AdvisoryA minimum fee of $49 plus tax for Valet Parking & $39 plus tax for Self Parking, per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.


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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319