Resort Details
- BotanicaElegant double height atrium setting, serving a creatively crafted Botanical themed Afternoon Tea.
- ESQ.ESQ is nestled on the lower ground floor and provides the perfect atmosphere for guests to unwind and disconnect from the outside world. ESQ specialises in homemade infused spirits exclusively created by our resident mixologists. The carefully selected small plates menu will enhance and delight your tast
- WA-KensingtonW/A Restaurant and Bar takes its name from its former owner, William Alexander and offer a modern touch to classic Belgian dishes. Travelling back from Asia, William Alexander discovered Belgian food and drink and made it a regular stop during his travels.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Air conditioning
- Baggage hold†
- Breakfast served in restaurant†
- Buffet breakfast†
- Children welcome†
- Complimentary in-room coffee or tea
- Concierge desk†
- 24-hour front desk
- 24-hour room service†
- Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Baggage hold†
- Breakfast served in restaurant†
- Buffet breakfast†
- Children welcome†
- Complimentary in-room coffee or tea
- Concierge desk†
- Desk with electrical outlet
- Dinner served in restaurant†
- Early check-in†
- Efolio available to company†
- Elevators
- Exercise gym
- Express check-in†
- Express check-out†
- Family plan†
- Fire safety compliant
- Front desk
- Full service housekeeping
- Hair dryer
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Kitchenette
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- Photocopy center†
- Private bath or shower
- Public area air conditioned
- Room service†
- Safe deposit box
- 2nd lock on guest doors
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Multiple exits on each floor
Property has elevators
Room windows open
Secondary locks on room windows
Secondary locks on sliding glass doors
Smoke detector in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Ventilated stair wells
Video cameras at entrance
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas - Train access†
- Turndown service†
- Valet cleaning†
- Wakeup service†
- Wireless internet connection in public areas
- Copier†
- High Speed Internet Connection†
- Meeting Facilities†
- Wireless Connectivity†
- Wireless Internet Connection†
† Fees may apply
- Fitness center on-site †
- Buckingham Palace
- City Center
- Harrods
- Kensington Palace
- London Eye
- Royal Albert Hall
- Science Museum
- Accenture
- Brookfield Multiplex
- CapGemini
- Cellet
- Challenger Acquisitions
- Cisco
- Deloitte
- EF Student
- Eurizon SLJ Capital LTD
- General Delegation of Quebec London
- Goethe Institute
- Imperial College
- KPMG
- Natural History Museum
- Oracle
- Royal Mail
- Swiss Re Life Capital
- The Geological Society
- The Institute of Cancer Research
- UK Home Office
- Zara - Inditex
- Cadogan Hall
- Kensington Garden
- Victoria Station
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1378 reviews
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Dec 14, 2025A beautiful hotel in a prime location with incredibly kind staff
My husband and I stayed here for four nights in early December 2025. The hotel is lovely (the exterior lights and indoor decorations were especially pretty for the festive season). The hotel is also in a fantastic location, a short walk away from both the South Kensington and Gloucester Road tube stations, with easy access to the South Kensington Museums. The room, though on the smaller side, was comfortable, clean, and attractively furnished. The breakfast spread is also extensive - it had everything a person could possibly want. On the second full day of our stay, I noticed that a dragon plush had gone missing from our room. I reported it to Elga, the very nice young woman who had checked us in, and told her that I suspected it had accidentally been swept up with the linens, since I was positive I had forgotten it was on the bed. From this moment forward, Elga, Durgesh, and others were emotionally invested in finding the item. It's remarkable the lengths the staff members went to remedy a situation that wasn't even entirely of their own making. We were so impressed with how seriously they took this missing item - it didn't matter what it was - and how invested they were in showing us that they genuinely cared about it. For this reason, and many others, we'll be back.
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Dec 14, 2025
Extremely Helpful Staff
During our stay my wife unfortunately injured her knee badly - Syed and the concierge team were very helpful with the difficult situation. They assisted with the wheelchair and helping us get to hospital. They went above and beyond which we were very thankful for.
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Dec 13, 2025
A very good option
The hotel was excellent. Staff was friendly and helpful. Room was recently appointed- not huge but not unusual for a city hotel. Maybe my favorite hotel bathroom in a long, long time. Breakfast was good- not great. I didn't go to the afternoon tea. My biggest complaint is the dinner menu at the Esq lounge in the evenings- it is very small and not particularly interesting, and worst of all they close the kitchen early, even on weekends. The location is good- it is pretty close to the Kensington South Station. (A little far if dragging luggage, but very doable). A strong value, and I would stay again.
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Dec 13, 2025
Splendid personal service and high end touches.
Rosie made it superb from the moment I walked in. She was kindly training a new hire and yet she made me feel very at home and made sure I got the best room for my needs. Her authentic approach made me feel at home and comfortable from the outset. The rest of the staff was very attentive as well addressing any requests or needs expeditiously. The place also has a unique charm and character but it is not overstated and not stuffy like some of the other area choices.
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Dec 13, 2025
A gem - fabulous staff and comfortable place to stay
I have stayed at this hotel many times. The staff are superb. Desk staff are always cheerful, professional, and helpful. Concierge services are always super helpful, especially Syed, who has assisted me many times. The hotel is perfectly located, rooms are always tidy and comfortable, breakfast is fine (but I rarely eat it as I am not a fan of breakfast, in general). When I learned the hotel was fully booked in May when I wanted to be in London, I changed my trip dates so I could stay here again. It's' that good.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Room packages including meals exclude childrens meal charges.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Not Allowed