Resort Details

Dining
OnSite Dining
  • Botanica
    Elegant double height atrium setting, serving a creatively crafted Botanical themed Afternoon Tea.
  • ESQ.
    ESQ is nestled on the lower ground floor and provides the perfect atmosphere for guests to unwind and disconnect from the outside world. ESQ specialises in homemade infused spirits exclusively created by our resident mixologists. The carefully selected small plates menu will enhance and delight your tast
  • WA-Kensington
    W/A Restaurant and Bar takes its name from its former owner, William Alexander and offer a modern touch to classic Belgian dishes. Travelling back from Asia, William Alexander discovered Belgian food and drink and made it a regular stop during his travels.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Air conditioning
  • Baggage hold†
  • Breakfast served in restaurant†
  • Buffet breakfast†
  • Children welcome†
  • Complimentary in-room coffee or tea
  • Concierge desk†
  • 24-hour front desk
  • 24-hour room service†
  • Audible emergency alarm for sight impaired guest
    Visual emergency alarm for hearing impaired guest
  • Air conditioning
  • Baggage hold†
  • Breakfast served in restaurant†
  • Buffet breakfast†
  • Children welcome†
  • Complimentary in-room coffee or tea
  • Concierge desk†
  • Desk with electrical outlet
  • Dinner served in restaurant†
  • Early check-in†
  • Efolio available to company†
  • Elevators
  • Exercise gym
  • Express check-in†
  • Express check-out†
  • Family plan†
  • Fire safety compliant
  • Front desk
  • Full service housekeeping
  • Hair dryer
  • Housekeeping - daily
  • Individual Efolio available†
  • Interior corridors
  • Ironing board
  • Kitchenette
  • Late check-out available†
  • Laundry/Valet service†
  • Lobby coffee service†
  • Lounges/bars
  • Lunch served in restaurant†
  • Meeting rooms
  • Non-smoking rooms available
  • Photocopy center†
  • Private bath or shower
  • Public area air conditioned
  • Room service†
  • Safe deposit box
  • 2nd lock on guest doors
    Audible alarm smoke detectors in guest rooms
    Audible alarms in hallways
    Audible alarms in public areas
    Automated External Defibrillator (AED) on-site
    Basic medical equipment on-site
    Building meets all current local, state and country building codes
    Camera monitoring parking area 24 hrs
    Camera recording parking area 24 hrs
    Complies with Local/State/Federal fire laws
    Dead bolts on guest room doors
    Electronic room key
    Elevator auto recall
    Emergency evacuation plan
    Emergency exit maps
    Emergency info in room
    Emergency lighting
    Evacuation drills
    Exterior doors (except lobby entrance) require key access at night
    Fire extinguishers
    Fire extinguishers in hallways
    First aid available
    Frequency of evacuation drills
    Guest room doors self-closing
    Hard wired smoke detectors
    Multiple exits on each floor
    Property has elevators
    Room windows open
    Secondary locks on room windows
    Secondary locks on sliding glass doors
    Smoke detector in public areas
    Staff Red Cross certified in CPR
    Staff trained in Automated External Defibrillator (AED) usage
    Staff trained in CPR
    Staff trained in duplicate key issue
    Staff trained in first aid
    U.S. Fire Safety compliant
    Ventilated stair wells
    Video cameras at entrance
    Video surveillance monitored 24 hrs a day
    Video surveillance recorded 24 hrs a day
    Viewports in guest room doors
    Visual alarms in hallways
    Visual alarms in public areas
  • Train access†
  • Turndown service†
  • Valet cleaning†
  • Wakeup service†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Copier†
  • High Speed Internet Connection†
  • Meeting Facilities†
  • Wireless Connectivity†
  • Wireless Internet Connection†

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
Off-Site Attraction
  • Buckingham Palace
  • City Center
  • Harrods
  • Kensington Palace
  • London Eye
  • Royal Albert Hall
  • Science Museum
  • Accenture
  • Brookfield Multiplex
  • CapGemini
  • Cellet
  • Challenger Acquisitions
  • Cisco
  • Deloitte
  • EF Student
  • Eurizon SLJ Capital LTD
  • General Delegation of Quebec London
  • Goethe Institute
  • Imperial College
  • KPMG
  • Natural History Museum
  • Oracle
  • Royal Mail
  • Swiss Re Life Capital
  • The Geological Society
  • The Institute of Cancer Research
  • UK Home Office
  • Zara - Inditex
  • Cadogan Hall
  • Kensington Garden
  • Victoria Station
  • Restaurants

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1403 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love it here!

    We LOVED our stay here! Beatrice was especially helpful and sweet, but the entire staff is excellent. Breakfast is great and I highly recommend the afternoon tea. The chef made me a whole gluten free spread of pastries that were different than the regular menu! Love the area, lots of great restaurants nearby, and having the 24 hour gym was great when I couldn’t sleep with jet lag.

    Dec 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing staff

    I had a brilliant time at a relaxed afternoon tea , we even came an hour early and they were very accommodating. Our waitress nimfa was amazing and I’d even come back just to have her smile and cheer at the table . She really made it an amazing experience and the food was delicious

    Dec 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay/Location

    Friendly staff and great location in a relaxing part of town. Highly recommend to anyone looking to stay in London without being drowned by the crowds

    Dec 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Rosie is our favourite

    Rosie was great and she helped us a lot. Great service, very kind, and huge smile. Will definitely come back to this hotel because of her.

    Dec 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    This hotel made our holiday remarkable

    Dear Elga I would like to take a moment to thank you for the excellent service you provided during my stay at your hotel. From the moment I arrived, your professionalism, kindness, and willingness to help made a great impression on me. You were always attentive, helpful, and made sure that everything went smoothly, which truly enhanced my overall experience. Please know that your efforts did not go unnoticed and were greatly appreciated. I will certainly remember this positive experience and would be happy to recommend your hotel to others. Thank you once again for your outstanding service. Kind regards, Rüştü Özay Güner

    Dec 27, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies: Room packages including meals exclude childrens meal charges.
  • Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
  • Pet Policy : Pets Not Allowed

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319