Resort Details
- BotanicaElegant double height atrium setting, serving a creatively crafted Botanical themed Afternoon Tea.
- ESQ.ESQ is nestled on the lower ground floor and provides the perfect atmosphere for guests to unwind and disconnect from the outside world. ESQ specialises in homemade infused spirits exclusively created by our resident mixologists. The carefully selected small plates menu will enhance and delight your tast
- WA-KensingtonW/A Restaurant and Bar takes its name from its former owner, William Alexander and offer a modern touch to classic Belgian dishes. Travelling back from Asia, William Alexander discovered Belgian food and drink and made it a regular stop during his travels.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Air conditioning
- Baggage hold†
- Breakfast served in restaurant†
- Buffet breakfast†
- Children welcome†
- Complimentary in-room coffee or tea
- Concierge desk†
- 24-hour front desk
- 24-hour room service†
- Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Baggage hold†
- Breakfast served in restaurant†
- Buffet breakfast†
- Children welcome†
- Complimentary in-room coffee or tea
- Concierge desk†
- Desk with electrical outlet
- Dinner served in restaurant†
- Early check-in†
- Efolio available to company†
- Elevators
- Exercise gym
- Express check-in†
- Express check-out†
- Family plan†
- Fire safety compliant
- Front desk
- Full service housekeeping
- Hair dryer
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Kitchenette
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Meeting rooms
- Non-smoking rooms available
- Photocopy center†
- Private bath or shower
- Public area air conditioned
- Room service†
- Safe deposit box
- 2nd lock on guest doors
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Multiple exits on each floor
Property has elevators
Room windows open
Secondary locks on room windows
Secondary locks on sliding glass doors
Smoke detector in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Ventilated stair wells
Video cameras at entrance
Video surveillance monitored 24 hrs a day
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas - Train access†
- Turndown service†
- Valet cleaning†
- Wakeup service†
- Wireless internet connection in public areas
- Copier†
- High Speed Internet Connection†
- Meeting Facilities†
- Wireless Connectivity†
- Wireless Internet Connection†
† Fees may apply
- Fitness center on-site †
- Buckingham Palace
- City Center
- Harrods
- Kensington Palace
- London Eye
- Royal Albert Hall
- Science Museum
- Accenture
- Brookfield Multiplex
- CapGemini
- Cellet
- Challenger Acquisitions
- Cisco
- Deloitte
- EF Student
- Eurizon SLJ Capital LTD
- General Delegation of Quebec London
- Goethe Institute
- Imperial College
- KPMG
- Natural History Museum
- Oracle
- Royal Mail
- Swiss Re Life Capital
- The Geological Society
- The Institute of Cancer Research
- UK Home Office
- Zara - Inditex
- Cadogan Hall
- Kensington Garden
- Victoria Station
- Restaurants
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1375 reviews
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Dec 06, 2025Underwhelming!
We booked this hotel for one night. On arrival at 2pm our room wasn’t ready which we expected and not a problem. We left our luggage with reception. On our return a couple of hours later we went to our room which was classed as ‘cosy’ - well yes it definitely was, but fine for 1 night. I went to the window to open the shutters to get some light in and was shocked to see a lady sitting on a sofa in the lounge area of the reception!! Not quite what I was expecting my view to be!!! We assumed the window from the lounge area must be mirrored to prevent people looking into the room (we were ground floor) but no, they could see us as clearly as we could see them!! Hence the shutters and curtains were closed for the duration of our stay making the already ‘cosy’ room feel even more claustrophobic. I then had a knock at the door and was greeted by a gentleman asking me when I would be leaving and did I need help??! Erm no thank you, I’ve literally just got in here! On check in we were told the drinks in the mini bar were all complimentary - lovely!! When I opened the mini bar there was literally 1 tiny bottle of milk and that was it!!! The room was absolutely boiling and it took a while (and a lesson from the maintenance man who came for another issue) to cool it down (albeit only slightly). The shower trap in our bathroom was broken so after 2 showers the water hadn’t drained away and flooded our bathroom floor, soaking the bath mat and we used our towels to mop the floor. Maintenance did attend quickly and attempted to fix the problem but then had to take the part away and said he would come back and sort when we had gone out which he did. Due to the mess and use of towels from the broken shower we asked at reception for our bathroom to have fresh towels as we’d had to use them. We were assured this would be done before we returned. This didn’t happen. No fresh towels or bath mats. Also the shower gel was empty and the hand wash bottle fell off the wall. We rang reception this morning as we couldn’t remember if we’d booked breakfast with our room which we hadn’t. My husband asked how much it was and he was told if we’d booked it yesterday it would have been £16 a head but now it was £27 a head!! If this had been mentioned at check-in we would probably have booked it but instead we went to a local bakery. This room was definitely not worth over £400 a night, we will not return.
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Dec 02, 2025Great for Museums. Has a nice - quality - vibe.
This was a stay where - due to an evening engagement - I spent little time in the hotel apart from sleeping. That said, I really liked the place. Lovely lady on reception, impressive public rooms, good breakfast buffet. The hotel is a well-designed maze of corridors - very narrow and with moody lighting on the ground floor. My room was compact but with a big bed. The room window actually faced into one of the public rooms rather than outside. It’s a 7 minute walk to South Ken tube. Lots of hotels and one decent pub (Zetland Arms) in the immediate vicinity. Handy for museums. It would have been good to have spent more time there - but I’ll look out for it next time I’m booking a London hotel.
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Dec 01, 2025Great place for an overnight stay in London
Great hotel in a great location with good facilities and service. Rooms are comfortable and breakfast has good variety.
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Nov 30, 2025
Fabulous Hotel in a Smart Part if London
Fabulous hotel in a lovely part of South Kensington which is near the Royal Albert Hall and South Kensington Tube Station. Beautiful interior, very comfortable bed and lovely Moulton Brown complimentary toiletries together with slippers with Coffee and Tea making facilities. Excellent friendly efficient staff. My husband and I will definitely be returning and hopefully soon next year 🫶
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Nov 29, 2025
Excellent Hotel Experience in London
This was one of the best hotel experiences we have had in London. Staff, service, breakfast and room all excellent. We will definitely return on our next visit to London.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Room packages including meals exclude childrens meal charges.
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 17
- Pet Policy : Pets Not Allowed