Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Spring Break for our Family
When we arrived at the Swan Reserve we all felt we were treated as a V.I.P. From the Valet, Bellman and Check-in Reception. Our room was spectacular. There was plenty of space for a family of 4. It was a beautiful room overlooking the pool area. We initially chose the Amere resturaunt in the hotel for convenience but, we immediately realized this was something special. We had Kim as our server and what an impression she made on our family. She went above and beyond to make that first experience so special. The service she provided was beyond exceptional her suggested for entree’s for our special needs son was spot on. We felt she really cared that we should all have a great experience. Our entree’s were fabulous. This felt like a a 5 Star Michelin resturaunt. We ended up eating dinner here 4 of the 7 nights. We were also lucky enough to have Luis as well. He is just as fabulous as Kim. The other nights we ate in the bar. Where we had Tom as our server as well as Olivia. The service and the food in the bar were just as good. We were lucky enough to be invited to a special viewing of fireworks on the 15th Floor by Helen. We felt honored to be invited. It was so fun. Thank you for including us. We also enjoyed many breakfasts in Amare’s as well as the coffee shop. Laura was our main server for that. Once again she went above and beyond to make it special for us and making sure our special needs son was taking extra special care of. Our last night there Tom the bar tender alerted Kim that my son really enjoyed the pizza from the bar. We were so touched by this I nearly cried. Because, again they were sensitive to our son’s likes and needs. We will be forever grateful for the special treatment we received from your Amazing staff. Thank you. Thank you so much for making our trip so Wonderful.
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Location and Service Excellence_DvB
This may be one of my shortest reviews. The location was convenient to local airports, and a water taxi or shuttle (both complimentary) ride to the entire Disney Park system. We were able to easily walk to the Boardwalk area restaurants as well. Check in was a breeze. Ryan made sure to ask about preferences, and let us check in early. The room was clean and bright. A fitting style for the Florida feeling. We experienced no problems during the stay. Everyone was actively helpful and friendly. The room was quiet and on the last day our group ate in the hotel’s restaurant. Quite good and reasonably priced. Wouldn’t stay anywhere else on a visit to Disney.
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Hotel maintenance can’t fix a remote control issue and we still has an issue on the day we leave.
Paid almost $500 per night. Issue with TV remote which they use some kind of system that SUCK BIG time! Sometime it works sometime it doesn’t. Has been complaining for days. They sent a few engineer up here but never really fix the issue and claim that it’s fixed! How annoying is that! My advice, if you like to watch TV in your room, stay somewhere else!
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5 star stay
We booked this the day before we arrived. Arrived on presidents day and stayed that night and the following night. Location was perfect for the park's. The staff was so friendly and helpful. As a platinum Marriott Bonvoy member we got upgraded to a suite with views of Epcot on the 14 floor. We were blown away from the views. The room was huge, floor to ceiling windows, full dining tables very big bathroom with large walk in shower, a separate area for the toilet with an extra sink, large bedroom with huge TV. 2 additional TVs in the sitting area and kitchen area, mini fridge and microwave with coffee maker. Staying here you got the deluxe benefits of early entry to the parks and the extended hours. You also get the Disney transportation included along with the access to the facilities of the Swan and Dolphin hotels. Quick walk to Epcot and Hollywood studios. We chose the self parking which was super convenient and saved us a little not choosing valet. Perfect choice for a couple with no kids not wanting the Disney theme hotel, but wanting the benefits. Great hotel and we will be back.
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Great Hotel and Convenient Location
I stayed here with 3 friends for a 2 day trip to Disney World. The resort is very convenient when going to the parks, especially Hollywood Studios. We took the boat each morning, which was always on time. We watched the Epcot fireworks from our room. The room was clean, bed comfy and pillows very firm (which I like). There are also soft pillows you can request from housekeeping. Close by is the dolphin hotel that has a laundry room we used as well. There are not many washing machines, so plan extra time to do your laundry as you may have to wait a bit for a machine to become available.