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1945 reviews-
Perfect stay during a great holiday. Soured by the ridiculous Resort fee...
stayed while on a family holiday at Christmas time. Arrived & parking was slightly complicated but we worked it out in the end. Checked in a reasonable time & quickly up to our rooms. They also made the extra effort to make our rooms close together! The room we had (5057) was well kept & clean. Also included 4 bottles of water which were replaced everyday, great service. Transport is also easy to access for Hollywood studios & epcot or they are just a short walk away! Pool facilities are also superb but they did close the slide earlier then advertised every time we was down. Only two small things is to watch the floors, they seem very uneven & caused our party to trip a few times. Also the resort fee is a joke, paying for stuff you will never use! Overall, a perfect stay.
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Not worth the cost
For this stay we were originally booked at the Swan and last minute decided to switch to the Dolphin as the price for the same amount of nights, similar rooms was about $2000 less. We had previously stayed at the Swan (6 years ago) and absolutely loved it and had at the time visited the Dolphin and thought it was nice. Although the hotel looks nice the rooms are average at best, service is just okay - they were very lacking in staff during such a busy season with only 2 people at any given time servicing the front desk. Housekeeping is virtually nonexistent which for the price we paid I had hoped would be a priority. For a Bonvoy property this does NOT hold up to what they normally offer their loyalty members. This was a very disappointing stay. Back to housekeeping - We requested that our rooms be cleaned daily (we had two rooms). Some days they were cleaned to the bare minimum - bed made only. Other days they weren’t touched when we got back to the room around 5pm. When they did service the rooms they were never vacuumed, there were hairs in the bathrooms that never moved over our 9 night stay (that were there from previous guests), multiple days towels were not replaced with fresh ones but just refolded, soap dispensers were never refilled and we actually ran out of soap by the end of our stay, coffee cups weren’t refilled and we had to ask for more. Overall this was extremely disappointing as even at budget hotels we’ve had better service.
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Great resort but check room size will meet your needs
We had a fantastic stay at the WDW Dolphin. The resort is gorgeous, impeccably maintained with several pools, a lake with swan boats & many restaurants. You essentially have access to all of the facilities in both the Swan & Dolphin. Service was also very good. The location is fantastic with Epcot & Hollywood Studios accessible by boat (& walkable if you wish) plus the Boardwalk Resort & Yacht & Beach Club also in walking distance. Our standard room with resort view was clean but the design was poor - the bath/shower room with toilet was tiny - very tight to get in and out. Outside was a single small sink with very little space. Really impractical for 4 of us sharing. Beds also seemed very small - two queens but definitely smaller than usual (we went straight to another resort with the usual size queens). A shame given how good the resort is. I’d stay here again but look at other room options/connecting rooms. Other downside is parking charge per day plus resort fee per day (annoying if you are in the parks & not using them for most of the time). Restaurants all good - we enjoyed the Italian trattoria at the Swan & used Fuel quite a bit for snacks. We didn’t go to the pool until the last day & discovered a quick serve breakfast tucked out of the way on the bottom floor. Seemed odd no-one mentioned it. Looked a bit tired & neglected but breakfast was good.
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Modern Luxury with a Few Trade-offs
Our upgraded King Suite experience at the Dolphin was impressive, offering a spacious layout with a dining room and incredibly comfortable sofa bed. The beds were firm yet luxurious, and the entire hotel exudes a modern, fresh atmosphere after its recent renovation. While our view was disappointing, the room itself exceeded expectations. The hotel shines with its excellent dining options, from upscale restaurants to convenient grab-and-go choices. The staff is consistently friendly and helpful, though housekeeping was a bit frustrating - we had to call for service on 2 out of 4 days of our stay. A standout feature is the well-designed laundry facility, complete with sinks and sanitizers - a detail that makes longer stays much more comfortable. However, it's worth noting that unlike other Disney properties, you'll need to factor in daily parking fees, and the Disney Dining Plan isn't available here. Despite these minor drawbacks, the Dolphin's modern amenities, comfortable rooms, and excellent location make it a strong choice for a Disney vacation. The recent renovations have created a truly upscale experience that balances luxury with Disney convenience. Perfect for: Travelers seeking modern luxury with Disney proximity, families wanting more space, and those who appreciate contemporary design over Disney theming.
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Concierge Josh s the best!!
I am a many time repeat customer. Very convenient location. Just a short walk to both Epcot and Hollywood Studios. Special thanks to the concierge agent JOSH. He is very accommodating and friendly. Josh is a definite asset to this property. He does his best to make the customers happy and he does it with a smile. The Dolphin is lucky to have him.