Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2164 reviews
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Mar 14, 2025I'll be staying elsewhere
The staff were friendly and we got checked in easily. No map of the hotel was given so we had no idea where anything was. There were “interactive directories” that you could use but it’s not very convenient. They also didn’t inform me that you need to use the key card to get the elevator to go above the 3rd floor. There were small signs in the elevator, but a heads up would have been nice. There was no bag for the ice bucket (also had to search for the ice machine) but the rest of the room seemed fine. The real issue was the notice that the water would be shut off from 9 am until 4 pm for two days of our stay due to an emergency. Okay, fine. We’ll be out all day anyway. Fast forward to 6 pm and there’s a note saying that something broke during maintenance and the water has been shut off. Nothing about when it might be restored, just a “Mahalo for your patience” and to come to the front desk for keys to rooms you can use to shower or for the toilet. So I get to wander all over to pee and share a shower with random strangers? I understand that emergencies happen, but this was absurd. I visited the front desk and received 3 different options, 2 of which were at least on our floor. Thankfully, by the time we returned from dinner at 8 pm the water had been restored. The only reason I’m giving 2 stars is because the staff I interacted with were all friendly, and they got our linens changed out quickly when I realized they were feathers and I informed them that I have an allergy. Breakfast buffet is overpriced. Go to Dukes Waikiki.
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Mar 12, 2025Basic suite, slow service, and expensive fees
I’m a platinum rewards member and used a suite night upgrade. I got a junior suite which was spacious and had two balconies with nice ocean views however the room was super awkward with the tv mounted to a side wall with no swivel not facing the bed which made it impossible to watch comfortably. There was a tiny firm couch you could watch it from. Nothing special about the bathroom either just an extra space with another sink. Check in was painfully slow and strictly not until 3pm. Uncle is too old and fragile to be checking in guests, he asked us to write the room number down because he couldn’t press down hard enough on the pen to write. Then he accidentally threw our room cards in the trash and had to start all over so we didn’t get to our room until 3:30. He didn’t explain where the room was or any amenities. There is no Kama’aina discount on the resort fee or the parking fee so even though I paid with points It was still over $100 to stay one night. They only gave us 2pm check out instead of 4pm. I’d rather use my points at Sheraton Princess Kaiulani where they give Kama’aina discounts and generous check in/out times. Also sunscreen all over the leatherette bench in front of the bed was gross.
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Feb 24, 2025Stay Away
Worst hotel in Hawaii !! Absolute garbage !!!! Worst customer service - total scam. Stay away at all costs! These people are criminals !!! Total bait and switch. Rented one room and given another. Called the front desk and got the total run around. Please do not stay here
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Feb 17, 2025
Just ok, resort fees are terrible
I used my bonvoy room upgrade and the room wasn’t great. I’ve had similar rooms on business travel without upgrading. It was roomy but basic with side view of the ocean. The breakfast used to be more robust as well. Our free night ended up being close to $200 with parking and resort fees. I need to find another place to stay in Oahu.
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Feb 11, 2025Central location, good amenities
The location is very central, close to the shops, nightlife and the beach. It's a bit noisy at night on the lower floors., so try to get something higher up. The amenities are great. I came before check-in time and got a temporary card that lets me access the towels, body board and a hospitality room. So I could change, leave my luggage with them, and head straight to the beach or boat. The room was pleasant and good sized. The concierge was excellent for planning excursions. It was a nice visit.