W Punta de Mita

Customer Ratings & Reviews

TripAdvisor Traveler Rating

801 reviews

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  Dinner at Chevy

  Jose was great at dinner. The food was fantastic as welll and the beach setting was serene. Nice music, waves, food and drink

  Dec 06, 2025
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  Great experience at the W the second time around.

  My husband and I just visited here for 6 days over Thanksgiving week 2025. We had previously vacationed here back in 11/2021. I will say that this experience exceeded our expectations and we would go back again! To start, the hotel is about a 45 minute drive from the PVR airport. The hotel will arrange for transportation for you if you ask, but it is so much cheaper to order an Uber once you arrive (you just have to cross the pedestrian bridge when you leave the airport). The room: We had an escape suite room. We had the same room when here in Nov. 2021 but this one was so much nicer. It's a nice large room with a living area, with a gorgeous bathroom - 2 sinks, separate WC, and a "wet room" where you have a shower and soaking tub that looks onto your pool area. The patio had two chairs and a low table, plus to lounge chairs and a side table. The private plunge pool was awesome, but this room was better in that we also had a nice grassy area in front of the plunge pool, equipped with a couch, two cushy chairs, and a fire pit. This was all right behind the adult pool (where we had made friends and all ended up hanging out in this grassy area). We were even serviced by pool staff there which was awesome. It was super convenient to both the adult pool, as well as the beach! We loved the room and overall huge thumbs up. A small complaint (not a huge deal) was the very low lighting. I could hardly tell what I looked like when getting ready for dinners. The food: we were pleasantly surprised by the food this time, as neither one of us remember that it was particularly great in 2021. The BIGGEST STAR is that they just added a new restaurant called Rubra in 2024, and wow, what an amazing decision. They're only open on Wednesdays-Sundays, or we probably would have eaten there every night. The restaurant itself is so beautifully designed, we felt like we could have been in NYC (but much better weather). Beyond the gorgeous aesthetics, the food was incredible! We live in SF and consider ourselves low level foodies, and we were blown away by the food. Every dish we had was phenomenal. And the flavors of the sauces were divine. We always ordered the Sonora Wheat Sourdough that comes with the most delicious cultured butter. This is highly recommended as we used it to mop up the remaining sauces from the dishes. It was that good. The green bean salad with mandarin, jicama and mango was to die for and we were drinking up the remnants of that one as well (do not miss that dish!). The waitress promised to get us the recipe and I regret forgetting get it from her before we left. Do not miss out on the short ribs. It's a dish for two, but do not skip it. It was the most delectable short ribs we've ever had. Tender as butter and again, the sauce was stupendous. The food here was an five star (really a 6 star), along with the service, and I would not be surprised if they received a Michelin star at some point. The ceviche at the Chevycheria was excellent, and we indulged several times. There was a sort of pop-up surf and turf dinner on the beach area the night we arrived. That was fantastic, from the grilled vegetable salad to the fresh grilled fish of the day to the lobster. Super flavorful dishes and simply yet deliciously prepared. We ate at the Spice Market one night, which was a bit of a miss for us. But others we spoke with loved it, and it is a beautiful space. We did not eat at Verazu other than for the breakfast buffet, which is decent enough. The menu didn't really appeal to us and we didn't have great memories from our trip in 2021. The W had a menu for Thanksgiving dinner, but we were really itching for more of an American Thanksgiving, so we gave the St. Regis a try. That was a huge mistake on our part. The dinner there was very med, service not good, and WAAAY overpriced for what it was (I think my husband wrote a review for that separately). Lesson learned. If we go to Mexico for Thanksgiving again, we will not try to have the typical American Thanksgiving. We should have known better. The service at the W is about a 4.75 stars. EVERY SINGLE PERSON you run into that works there is the NICEST people we've ever encountered. Everyone had a genuine smile on their face and sincerely wanted to help. It was a pleasure interacting with everyone. One of the reasons we returned here is that when we left our trip back in 2021, I had left my Cartier watch in the room and was panicking as it was too late to turn back for it. I wrote to them in the app and they actually found it and SENT IT BACK TO ME! I don't know where else in the world that would ever happen. The only (very tiny) nits - I asked for decaf nespresso coffee pods upon arrival. They said sure but they never seemed to make their way to our room. I asked again on the second day and they arrived! Yay, but instead of giving us a few of the decaf pods, they removed all the regular pods (which my husband was using). They also didn't replace them as I used them so it only lasted a day or two. Not a huge deal as we discovered that Rubra serves coffee in the morning and their coffee is to die for. Otherwise the cleaning was great. We made a point to ask for cleaning service and turndown when we wanted it. DIdn't want to take a chance on missing it. The Spa: we both went to the spa two separate days. I had two massage treatments, and my husband had one and a facial. We thoroughly enjoyed both. The spa is really beautiful. The changing rooms are huge and clean and just beautiful. They have a dry sauna and a wet sauna, separate shower rooms and amenities to get dressed, plus the rooms lead out to a shared/coed area that has a large pool, plus a small hot tub and cold plunge pool. It is really heavenly back there and they constantly come out bringing you refreshing tea/blueberry popsicles, frozen grapes, chlorphyll water, etc. We highly recommend!! The gym: we spent every day in the gym and I don't really have much to complain about. It's a pretty great gym for a hotel. You've got all the cardio, plus a lot of weight machines and free weights. They have cold water and towels there as well. I've seem some reviews complain about the state of the property, and I remember that a bit from 2021. But I really did not experience that this time. No, it's not a brand new property and some things are starting to wear. But I really did feel over all that the property was well taken care of. The excellent service by the staff, plus really nice mix of guests that were all very friendly (not uptight like at other resorts), plus the overall vibe of the property, makes it a real winner for us.

  Dec 04, 2025
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  Room bathroom was not clean

  The room they checked us into, the shower was full of black mold and had stuff stuck to the wall as it had not been cleaned. The mirror by the shower had residue from the prior guest. The room was not clean. We checked out and they charged us for a room we could not shower in due to the uncleanliness. I have always liked the W Hotel chain; however, this was a sub standard hotel and not well maintained. Not only was the shower dirty it had chipped tiles.

  Nov 28, 2025
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  Paradise Found – Amazing Stay at W Punta de Mita

  A quick, last-minute getaway to W Punta de Mita did not disappoint! The resort perfectly blends modern luxury and lush tropical grounds with a relaxed, colorful beach vibe. The beach is gorgeous! Perfect for soaking up the sun and taking in the incredible sunsets. The rooms were beautifully designed, spacious, and well equipped with everything you could possibly need. We loved our private patios, the ideal spot to enjoy our Bonvoy welcome snack. A huge shoutout to Héctor with the concierge team...absolutely amazing! Within 12 hours, he had us completely set up with dinner reservations at Spice Market, tee times for the guys at Higuera Golf Club, and spa services for the ladies at Away Spa. His attention to detail and quick responses were beyond impressive. The spa was serene and beautifully set, treatments were divine. Highly recommend! Check in was seamless, and the welcome Paloma was delicious. While waiting (only 20 minutes) for our room, we enjoyed another in the Living Room and chatted with Cassandra, the friendly and knowledgeable bartender. The property has two pools with great ocean views and super-comfy lounge chairs. Our pool server, Ryan, was attentive, cheerful, and made excellent suggestions for cocktails and snacks. We also attended the Marriott Bonvoy Golden Hour reception in the Living Room Bar, such a nice touch! Meliana, the manager, was a delight to chat with. Dining was exceptional. At Spice Market, Diego provided fantastic service and spot-on recommendations. The food was delicious, and the ginger margarita was out of this world! The breakfast buffet at Venazu was the perfect way to start the day. Jesus took great care of us, always keeping our champagne glasses full, and the made-to-order chilaquiles are not to be missed. Overall, W Punta de Mita is a true gem from check in to check out. Offering top notch service, stunning design, and a laid-back yet luxurious atmosphere. ⭐️⭐️⭐️⭐️⭐️ Highly recommend!

  Oct 29, 2025
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  Outstanding stay - excellent service

  Our stay at W Punta de Mita was nothing short of extraordinary — from the first hello at the front desk to the last sunset on the beach, the service exceeded every expectation. As a Marriott Bonvoy Titanium Elite member, I’ve stayed at many W properties, but this one truly stands out for how personally they recognize loyalty. From the moment we checked in, Mariana Carmona at the front desk greeted us warmly and went above and beyond to acknowledge our elite status. She made sure our room was perfect and arranged a thoughtful welcome amenity that set the tone for a spectacular stay. Gabriela and Luis from the front team were also incredibly friendly — the kind of team members who make you feel instantly at home. The management at this property deserves major appreciation. Rene Rivera and Wanda Anzaldo checked in on us personally during the stay, making sure every detail was flawless. Their proactive hospitality made a lasting impression, and it’s clear how much pride they take in creating memorable experiences for loyal guests. The concierge team — especially Gustavo and Hector — were exceptional. They helped us plan daily activities with local insight that made the trip feel uniquely personalized, from dinner at Hector’s Kitchen to a guided surf morning. Every part of the resort showcases the W vibe while keeping things warm and authentic. The decor is stunning, the WET Deck atmosphere is electric and relaxing at once, and the food — from ceviche at Chevychería to the breakfast at Venazú — was consistently outstanding. It’s rare to find a property that matches contemporary style with genuine hospitality, and W Punta de Mita nails it. Huge thanks again to Mariana, Gabriela, Luis, Rene, Wanda, Gustavo, and Hector — you made this an unforgettable elite experience. Can’t wait to return soon and experience the exceptional hospitality!

  Oct 19, 2025