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Customer Ratings & Reviews
TripAdvisor Traveler Rating
757 reviews
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Dec 15, 2024Another Great W Experience!
I've just had my fifth visit to this W property and had another great stay. The new restaurant on the property, Rubra, just recently opened and my friends and I had a great meal this past Friday. Among the highlights were the Kampachi, Abalone, and Sole. And their wine selection is amazing. I also ate again at the Spice Market and, as always, they did not disappoint. We had the Korean fried chicken, shrimp dumplings and Sea Bass over noodles. The W's fantastic staff were attentive, as always. Regina made sure that everything was operating as it should and ensured that all guest wants/needs were taken care of, Marco the Bartender was a delight to spend time with at the Living Room bar and Sabi provided me with a fantastic Hikuri Journey spa treatment (highly recommended). There are many properties with a good beach or good food, but the ability of the W to combine great pools, a fantastic beach, Wellness facilities, great food and, most importantly, great staff, make the W Punta de Mita my favorite holiday destination. I'll be back again in March and then again in December. As you can tell, I'm very happy with the W experience in Punta de Mita! Todos los dias en Punta de Mita son buenos!!
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Dec 12, 2024
Paradise Found: Relaxation, Pristine Views, and Exceptional Hospitality
We wanted to find a unique property close to PV airport and W Punta Mita meet all our expectations. Upon arrival it is magical to be escorted from motor lobby in a golf cart to the reception at the front desk by Elizabeth. All the folks working the motor lobby are great and make you feel at home. We had wonderful service from Felipe at Venzu during breakfast. Felipe was attentive and checked on us frequently to make sure we had everything we needed. Fernando the restaurant manager was also very nice at Venzu and he explained a new enchilada dish with great detail. I appreciated this since I had experienced what he described about the dish which was delightful. We spent everyday at the Wet Too pool which is the adult pool. Ruben our waiter during our stay was quick and responsive. We traveled with our french bulldog and were met with smiles whenever we went with him on property. Our dog has traveled the world with us and we were excited to add Punta Mita to places he has been in the world. The Chevycheria was so nice for lunch with unobstructed views of ocean and great ceviche. Spice Market was really fun on our first night and I wish we had remembered the waiters. The food was delicious. They are dog friendly for dogs up to 44 lbs (20Kg). We had lovely glasses of wine and coffe/tea at Rubra which is a new dinning option that was having a soft opening during our stay. The beach in Punta Mita is the best I have experienced. IT was not crowded, clean, and water temperature was comfortable. It was very romantic to walk or watch sunset each night at the beach. It was nice to just hear ocean waves crashing without other distracting noises. We will forward to coming back for another relaxing vacation and will look forward to dining at Rubra with Daniela Soto-Innes curated menu who is one of best women chefs in the world.
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Dec 06, 2024
Relaxing holidays in a dreamy and vibey hotel
Had a great time at the W Punta de Mita! The staff is very friendly and the hotel is beautiful, offering many activities, foods and drinks. We particularly appreciated the morning Yoga and the Sound Healing meditation session with Geovani!
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Dec 01, 2024
A Magical Escape at W Punta de Mita – Unmatched Service and Unforgettable Memories
Our stay at W Punta de Mita was beyond exceptional, and much of the credit goes to the incredible team who made our trip unforgettable. At the very top of this list is Gustavo, the concierge, whose dedication, expertise, and genuine warmth truly elevated our experience. From the moment we arrived, Gustavo was a step ahead, orchestrating flawless plans, recommending hidden gems, and ensuring that every detail of our stay was seamless. His passion for creating unforgettable moments was unmatched, and he is a true asset to the W team. Another standout of our trip was dining at the iconic Mesa1, where Raul provided an extraordinary experience. The intimate setting is magical on its own, but Raul’s impeccable service, thoughtful attention to detail, and genuine care turned an already special evening into a cherished memory. He made us feel like the most important guests in the world. At the welcome desk, Fernanda and Josue were the epitome of hospitality. Their warm smiles, infectious energy, and ability to anticipate every need made us feel instantly at home. Whether it was assisting with check-in or sharing personalized tips, they went above and beyond to make our stay exceptional. A huge thank-you as well to Paola at Whatever/Whenever, whose professionalism and efficiency shone through in every interaction. Whether it was coordinating pre-arrival details or handling last-minute requests, Paola’s ability to make everything happen seamlessly (and with a smile) was a true highlight of our experience. Of course, the W Punta de Mita itself is a stunning escape—vibrant design, lush landscapes, and a beachfront that feels like paradise. But it’s the team who make this place truly special. Every single person we encountered radiated genuine warmth, passion, and commitment to creating magical moments. If you’re considering a stay at W Punta de Mita, don’t hesitate. This isn’t just a resort—it’s a destination where you’ll be treated like family, pampered like royalty, and leave with memories to last a lifetime. We can’t wait to return!
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Nov 27, 2024
Best hotel experience we have ever had.
We loved the whole experience. Everyone who works at the hotel is so personable. We started off with a welcome drink, some awesome service from leidi who was so welcoming, professional and kind. We got a room upgrade, amazing breakfasts and the best food and service we have ever received. Definitely a wow experience. Make sure u try the spice garden-amazing!