W Punta de Mita

Customer Ratings & Reviews

TripAdvisor Traveler Rating

808 reviews

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  Outstanding staff

  We just spent three wonderful nights at the W. Overall, the experience was great. The rooms are a bit dated (my only reason to give it four stars), but everything else is first-rate, especially the staff. In particular, I have to share that our experience in the small “truck” restaurant ("the Chevy”?) was the highlight of our stay.  Joann, Bryan, and Fran were exemplary hosts and we would highly recommend the W just to experience lunch there. And Fran’s versions of ceviche were heavenly.  I would place her creations as the epitome of Mexican cuisine (and we have been coming to Mexico since the 1980s.). Even if you are not sure if you will like ceviche, you will love Fran's magic - fresh, pure, and flavorful. Antonio, the server at the Adult Pool, was also outstanding.

  Feb 10, 2026
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  Great anniversary stay at beautiful Punta Mita resort!

  Had a terrific anniversary stay at this beautiful and fun resort in Punta Mita. The only issue keeping me from giving a flawless five rating was frankly the apathetic and unhelpful front desk staff. My wife was dealing with a severe leg injury so couldn’t handle stairs, but the front office staff (I discussed the issue with two separate associates) said there were no options available so nothing they could do. As a Titanium member I was quite perplexed. Fast forward to when the hotel bell guys brought us to our room, saw the 15 steps down to our room and my wife’s concern, and they sprang into action. They immediately knew the room wouldn’t work for us, contacted management, and within the hour provided us with a suite with no stairs. Truly exceptional service and hospitality from Jesus and Leo. Our stay was wonderful with terrific dinners at both Spice Market and Rubra. Special shout outs to the bartenders and Sommelier at Rubra. Concierge, Aide, was exceptional, arranging transportation and dining reservations in town. The pool staff was also great, and the beach side spa massage was fantastic. Overall a beautiful property with great restaurants, awesome beach, and two stunning pools.

  Feb 08, 2026
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  Wonderful

  Staff is amazing service great. Liz de cocina best trompo. Al pastor tocos on the pool. Leo bellman is a gracious host

  Feb 05, 2026
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  Nightmare

  I have been a Marriott member for 45 years and this was the worst experience ever. We paid thousands of dollars for an all inclusive vacation. When we checked in my wife was not feeling well and we were told it was not inclusive and we would have to pay for our meals. They gave us the worst cheapest room like a dungeon. The hallway to our room was dark and dangerous. I spoke with the manager Ruban Escalante and he only offered us a discounted meal plan at $165 instead of $200 a day. I feel cheated we paid fa ton of money for a bad room and were told it was all inclusive and we were lied too….Do not stay at this terrible “resort”

  Jan 24, 2026
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  Stunning Property, Amazing Staff, and Unrivaled Experience.

  We had the absolute BEST and I mean BEST trip ever at the W Punta de Mita. The W Punta Mita took care of every wish and need going above and beyond at every step. It was pure relaxation and amazing vibes all around. The property is truly stunning from the rooms, to the restaurants, the pools, the beach (our favorite), and the spa (absolutely must book something at the Spa to experience it). The excursion we booked was great and very easy to coordinate as you can book through the hotel. Truly what made this trip so special though was staff. They were absolutely amazing and all so kind. From the front to desk to wait staff to spa to bellhops. A couple special shoutouts below and I hope whoever is reading this gets to meet them: Itza: AMAZING poolside service. We loved getting to know her and she was so kind to us and remembered our orders after the first day so we would come down to the pool or back from the beach and have our drinks waiting for us. Augustino: Incredibly friendly and anticipated everything we could need. He had waters waiting for us at our chairs, drink refills just as we finished our current drinks, great food recommendations, and even better conversations. Gabby: At venazu she was our waitress on our first night and she was so fun to talk to. We chatted with her throughout the rest of our stay and is so much fun! Marco: FANTASTIC bartender at the living room bar. Was so nice chatting with him and having him make some cocktails or trying new liquors we haven’t had before. Leiti & Gustavo: Both were fantastic at the front desk from check-in to check-out. We stopped by a few times throughout our stay to check on things and they were always so kind and helpful. Estella & Josue: Both helped us coordinate transportation to and from the airport and also an excursion to the marietas islands (you MUST go). Josue was so detail oriented and very easy to work with and Estella was amazing too. We will absolutely be returning to the W Punta Mita without considering another property!!

  Jan 07, 2026