Hotel Promotions

Resort Details

Dining
OnSite Dining
  • 3940 Coffee and Tea

    Inspired by the shaded area of a sun-drenched desert, 3940 is a comfortable retreat featuring mid-century modern furniture, plush sofas and communal seating. Above the ceiling’s unique lighting features cast a patterned glow to illuminate your surroundings and fellow patrons. Lounge by the marble fireplace and unwind in our alluring living room and enjoy artisanal teas, freshly squeezed juices or signature coffees. May we suggest pairing your cup of inspiration with one of our signatures like our Nutella and Raspberry Crepes?

  • Franklin

    Enjoy craft cocktails, Cubano Sliders and converse in our seductive lobby bar featuring a deep color palette of dark blues and bronze. Tiny lights descend from the ceiling to create the effect of fireflies in the evening sky. Gold lighting accents and cocktail tables add a touch of glamour to the room, with dramatic navy sheers draping from above. As the day turns to night, immerse yourself in the sounds of DJ’s and eclectic beats.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 11093 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bad customer service everywhere

    Customer service was unbelievably bad. From one nonsense encounter to the other. I would stay far away from this hotel until they are better trained. From poor check in procedure that took forever, to inappropriate pool behavior by employees, the place is up for grabs.

    Apr 06, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    A solid choice in terms of amenties but there are also many other better choices on the Strip for the same price

    Positives: * Spacious room * One of the better/upscale choices in the Excalibur/Luxor/Mandalay Bay stretch * Quiet Negatives: * Unprofessional staff and attitude: a) the front desk staff twisted and distorted the truth/reality on what the issue was when debriefing to her manager, Devon. Devon took it negatively and acted negative, saying I was being disrespectful when in reality it was them being disrespectful. * They can't scale or act fast enough to get the room ready if you arrive early. They made you wait; whereas many other properties on the strip can easily pull this off. W Hotel Vegas could not do it, and it turned into a draining experience. * Rigid in communication. Insisting their own ways rather than practice active listening. The room design/layout and amenities are solid and neck to neck compared to many hotels on the Strip. It's the service that broke this experience apart. It did not delight or wow me at all. I will not stay in this hotel, especially there are many other hotels on the Strip that can offer the same and/or better experiences for the same price, and also more centrally located on the Strip. I see nothing that sets them apart. Other comments: * The Skyfall Lounge and Foundation Room offer great panoramic view of the Strip, they were worth visiting once if you want good views. But no need to stay in these properties. * The tram traveling between Excalibur/Luxor/Mandalay Bay is the most confusing recreational transportation system I've ever seen. MGM basically made a simple thing very complicated. With more than 100+ countries traveled under my belt, I tried three times taking this tram and still unable to get a good handle on it. With this frustrating experience, that's when I concluded that I will avoid staying on this side of the Strip going forward, especially after visiting everyting I wanted to see and visit there. I don't see how this property can set themselves apart or compete other than compete through low price.

    Apr 03, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great hotel, great views, good times

    This hotel is very high end compared so others in the price range, rooms are to die for, we had the strip view so was just amazing! Less restaurants and no shops and only one bar here but is right next to Mandalay Bar, Luxor which has plenty. The beds are so comfy made it hard to get out of them! Great bathroom and all round lovely hotel to stay in . Watch out for the resort fees which were NOT mentioned beforehand and also the $400 hold fee that they also didn't mention. The resort fees are also taxed (as is everything in Vegas) so make sure you have funds for this. Right at the end of the strip so a bit further away but has a monorail to connect you to the first 3 hotels and you can walk or bus the rest. Make sure you visit the Skyfall bar at the top for breathtaking views.

    Apr 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not really a W, more like an X

    This hotel is not a typical W, and one to skip for now. It was recently rebranded from Delano, so maybe transition? Firstly - NO Bonvoy credit, only MGM points. This had a bait and switch feel. Second, everything has a charge, even $16 for a paper cup and coffee pod in your room. Third, the W pool was rarely open. Fourth, not even robes are provided…and after two requests we were handed two robes in a ball - not even folded. More Motel 6 than the W experience. I have stayed here before under the prior branding, and so far a huge step back.

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    W Hotel branding but not same quality

    I'm a longtime W/Marriott customer and i have stayed the prior versions of this hotel tower when it was the Delano and The Hotel. The hotel has cut services and staffing. Zero changes in the rooms, with no good bathroom amenities which W Hotels has. More importantly there is no breakfast/lunch restaurant in the hotel just an empty space where they used to have a restaurant. Customer service/Whatever-Whenever is understaffed. The hotel is not W tier luxury level services. Beware if you have to get a package, you can't get it to your room. instead you have to go over to Mandalay Bay Convention center to pick it up from their Fedex, which is very far and time consuming. NOT W hotel type service. MGM just brands it as W, but without any of the customer service support you expect.

    Mar 28, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319