Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Aging rooms, perfect location, friendly staff.
Hotels is in a very nice area and convenient for when visiting for business in the area. It shows signs of aging; rooms are from the early 2000's which needs and remodel. Staff is very friendly but sometimes miss the mark for being attentive. Overall good hotel, but expectations are way higher for a hotel of this brand, and for the money spent.
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Safe area with great quality
Amazing location and well worth the stay. I can send my business clothing to be dry cleaned and pressed and it will come back nice. The place is modern, clean, everyone is nice and respectful and most importantly it's very safe there. You can take transportation to the more fun areas but you have the Samora mall right up the hill with cinema and typical food in that mall, or go nearby to great local tacos.
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Surprised at Westin hotel
The building and location it’s nice, but I had so many issues with the rooms and service received that I never expect that from a Westin. First room it was given to us the A/C it wasn’t working properly and the room didn’t have a service bar. This second item it was very important because my wife needs to keep her insulin in a fridge. So we were moved to another room in a worse floor location !!! It would have been nicer if we were moved to a better room after we had to pack again all our clothes and the malfunction of the hotel. In the new room we warned the front desk the service bar wasn’t complete, and not even that we were charged the day after we checked out for items we never take. Even that in our check out we clarified we didn’t consume anything and that we warned days before that in the fridge was missing things. It was very bad taste the hotel did that after all we had with the service, malfunction of the hotel, etc…. Not even all the bad experience we had in the hotel, at the other hand we had a very nice experience with one person from the hotel who’s name was Mariana from costumer service,. She tried to give her best to us, so we could have a better time in our stay. And she certainly did.
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Josue at the bar is amazing
Josue at the bar was amazing! He made the best mezcal drink I have ever had. He is one of a kind and should be rewarded and appreciated by all the hotel. All the team at the late night restaurant was amazing to chat with and very knowledgeable about their products.
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Amazing hotel and service
The hote is in a very nice area, where other hotels are and business offices. Gum is super good with plenty of equipment and free weights Being a titanium, I had access to the club longe on the roof top. They have full blfst including made to order eggs. Also open for lunch and dinner. All the staff there (only recal Victor) is extremely helpful and are constantly asking if you need anything. Food was great as well and the deinks have a good selection. The spa is very well kept and the massage I got was amazing !!! If I return to the area, for sure stay there