Location
GuanacasteProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7432 reviews
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Jan 18, 2025Water downed drinks hassle by vendors at beach food was terrible rooms were tired water clarity was poor
Watered down drinks food was terrible rooms needed updating Hassled by vendors at beach Steak restaurant was shoe leather Excursions were good because we left the resort Distance from airport was a 90 minute drive Can't believe all the positive reviews I'm sure many were not verified
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Jan 17, 2025Food poisoning
This is a nice resort with friendly staff. The adults only pool os quiet for couples and there are lots of restaurants on site. The only thing that let this down was that my husband got food poisoning from one of the restaurants here and when we let the concierge know, noone got back to us at all, which was very disappointing.
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Jan 14, 2025I Feel Conflicted
The Pros: - Amazing, kind and friendly staff - Beautiful property - Large rooms that accommodate our family of 5 with comfort - Ample beach chairs and trees provide shade for the beach - Very easy to catch golf carts around property - Westin App made it convenient to book meals and activities such as Pickleball -Club/VIP pool was beautiful and quiet and a relaxing experience - Massage on the beach by Natalie (pink hat) was great - Erik arranging tours and jet skis was great. Our family had a great time on the jet skis. - Wildlife interactions were so cool! Monkeys galore! The Disappointments: - At the top of the list why we would NOT return would be the quality of the food. We are NOT huge foodies and are NOT super picky and our entire family just Kindof ended up dreading meals. We left property by mid-trip for most of our meals which was a bummer considering the amount we spent for all-inclusive. There was a GREAT variety of food at Mitra Market... but unfortunately a lot of it just flat out didn't taste that good. 2 mornings we had the GROSSEST bacon put on our plates...like 8 pieces half cooked, full of fat, clumped together in a bed of grease. Dinner one night we were advised how the short ribs were so amazing. They had sooooo much fat on them. Like both my husband and I took 3 bites and couldn't do it anymore. Our kiddos steak was first served raw, then when we returned it it came back cooked appropriately but it was SO fatty and chewy he literally told me his jaw hurt from chewing so much. Yikes. - Service was inconsistent. 2 nights we checked in for dinner with a hostess with ZERO line ahead of us and we waited over 20 minutes for a table. One night "our" table was right by the window by the hostess stand. We waited 35 minutes (!!!) as that table sat empty. When they went to seat us.... that table we had been starting at wide open was where they seated us. Just so strange. - Language barrier. While I completely understand that WE are the visitors to Costa Rica and English is not the native language, we did feel like some of their guest-facing staff (especially in food services) should have been more able to communicate with us or understand English. Probably 4 out of the 6 mornings at the buffet, we asked at the omelette station for our eggs to be prepared with no oil. The employee would nod, assemble the ingredients, and then literally squeeze a huge amount of oil out of a squeeze bottle into the pan before cooking the omelettes. We pretty consistently had communication issues mostly around food. Some of it is innocent but we had a couple run-ins involving food allergies and we had to be really careful. Daughter asked for honey mustard dressing for her salad and after 3 attempts, they brought out yellow mustard. NO big deal but again, over the course of a week it adds up and we ended up asking certain staff to translate for us so our requests were understood. - Rooms - small things kept us from this being a 5 star resort. We were staying as a family of 5 (king bed, 2 bunks and pullout couch out the entire week) and they only left us 4 bath towels. EVERY day. 4 towels. I called housekeeping for more, left notes for our housekeeper with cash asking for more towels. And every day. 4 towels. We did also call twice because the hottest our shower ever got was lukewarm. After 2 visits from the maintenance staff we gave up. This resort is a solid 4 stars but I think we came in expecting a 5-star experience and this resort fell short of that in several ways. That being said, we LOVED LOVED the kind and sweet employees. Everyone was so gracious and friendly. Anthony and Laura at breakfast were standouts, Paco and Carlos on the golf carts/bell service. What a beautiful property and special place. I think if you go in expecting 4 stars intead of 5, you'll be quite happy with this wonderful resort.
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Jan 14, 2025Fantastic!
The Westin will be a place we will visit again! Beautiful grounds- even better service. Everybody was extremely happy and eager to help when needed- food was fantastic at every restaurant and always felt safe. The rooms were clean and we even got complimentary upgraded to The Club and it was fantastic. I can not say enough good things about our stay. Also Eric G ( guy in the blue Google shirt and hat) is a fantastic entrepreneur who will greet you out on the beach and has wonderful advice about what to do and where to go. Everything we booked through him was great! Then entire vacation was great. We will be back Westin! We will be back Eric G!
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Jan 14, 2025
Excellent all inclusive in Costa Rica
Excellent experience from start to finish. The food was great and we had an excellent massage at the pink table on the beach. The hospitality at this Weston from start to finish is excellent. Golf course is immaculate and very well kept highly recommend at least nine holes if you’re staying at this resort.