The Westin New York at Times Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4271 reviews

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  A SPELLBINDING STAY

  WESTIN HOTEL, TIME SQUARE We were in New York City two weeks ago for the League of Historic American Theatres quarterly meetings. Luckily, our headquarters’ hotel was the Westin Hotel at Time Square. I always wanted to stay at this hotel – its quirky, dizzily articulation of the exterior façades are reminiscent of the chaotic environs in and around Time Square and the Theater District. Never wanting to miss an opportunity to explore the Big Apple, the hotel’s location is unbelievably convenient for walking. One day, I walked to the Museum of Modern Art – bought two books on the work of Robert Rauchenberg, stared at 432 Park Avenue, and always stopping along the way to just “look at people”. Another day, I walked to Rizzoli Bookstore, purchasing two books by conceptual artist Ai Weiwei. The third day I was going to walk to The Perelman Performing Arts Center at the World Trade Center Complex—I asked the bellman how far the Center was, he looked at me and said, “that’s a really, really long way to walk”. I took a cab. The 4-day stay at The Westin was terrific in so many ways: the staff was very hospitable, room service timely, the front desk staff and concierge were very friendly and helpful, and the price accommodating, to say the least. Best of all, my guestroom was large, the bathroom fixtures were cleverly thought-out, and my views from the 35th floor--spellbinding! Rest assured, The Westin Hotel at Time Square is a great place to rest--your tired feet--after savoring the many delights of the Big Apple.

  Jan 21, 2026
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  Central Location

  This hotel was amazing, exactly what we wanted. Spacious, clean, large rooms with lovely views. We travelled as two adults and two teenage girls and stayed for 4 nights over new year. Staff at the hotel were friendly, knowledgable and extremely helpful and I felt like that went above and beyond to make your perfect. Location was amazing literally less than a stones throw from metro station and the heart of time square is a short stroll away, making it the perfect location for all that New York has to offer. I couldn’t fault this hotel or staff.

  Jan 15, 2026
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  Excellent hotel staff are amazing

  Excellent hotel, we really enjoyed our stay and would return. Location is perfect and minutes from Times Square and broadway, we found out quickly that if we didn’t want to walk through the bustle of Times Square to walk a couple of blocks and you missed it! We booked with virgin and as others have mentioned you have to produce your hotel voucher to get the 35$ credit, otherwise you only get 20$. It is a shame it couldn’t be carried over I think more people would eat in the hotel. We ate breakfast in the hotel one morning and although it was expensive it was amazing! Again staff couldn’t do enough for you! There’s lots of food places surrounding the hotel and we loved taking it back and eating together on the comfy areas. The door staff Edgar, Brian and the whole team were amazing, a real credit to the hotel nothing was too much trouble for them, to arranging taxis for us to watch the sunrise, airport taxi, or sorting our luggage (we were a large group with a lot of luggage) Rooms were so clean and a brilliant view from the 38th floor. We never heard any external noise at all. I would certainly return to the hotel it was fabulous!

  Jan 12, 2026
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  Nice hotel good location, few improvements would be good

  Very nice hotel, great location. Expensive but felt luxury. Reception staff were a bit awkward at times. Booked with Virgin so was given $35 credit per day, the hotel said it was $20. There were stipulations like had to be used per day lose it or use it. This doesn’t even cover a pizza yet alone tax and tips. Never had any drinks we wanted left in the bar so we effectively didn’t get our money. We had to wait about 25mins just to sort the bill on this. Room was nice with what we needed however no fridge. View was good from the room. Nice ambience. Had to wait a while for lifts at busy times. Would go again but only if I got a deal.

  Jan 08, 2026
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  Great hotel

  Loved staying at this hotel., it was so central to everything , we found the location fantastic we qere also.high up so never heard any noise being in a such a busy part of the city and the staff were friendly and helpful

  Jan 02, 2026