The Westin New York at Times Square

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4262 reviews

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  Perfect from start to finish!

  An amazing hotel in a perfect location for Times Square, Broadway, the Rockerfeller Centre and so much more. From the minute we arrived, the staff were so welcoming and helpful and the Christmas decorations at the hotel set a perfect tone for our visit. Our room was huge and the mattress truly was "heavenly ". We used our vouchers for breakfast which set us up for the day and the food was really good. This was our first time in New York but we will return and would not consider staying anywhere else.

  Dec 07, 2025
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  Keep an eye on the card that you give on check-in

  Good Points = location perfect, room amazingly comfortable and very clean, no noise disturbances that were down to the hotel Bad points = mysterious charges appearing on the bill (car parking!) and over £600 that I am still querying but being ghosted on email. Overall a great hotel and perfect stay but all spoiled by overcharging and no communication

  Dec 06, 2025
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  Lovely stay, very happy

  We have just returned from a four day holiday. I was alone with our daughter and we had a room on the 34 floor. It was in the new part of the room and was very spacious, clean and modern style. It was also far enough away from the hustle and bustle. It was a short walk from Times Square and central to lots of good stuff. Breakfast was lovely, staff nice. There isn’t a fridge, but we knew that from reading these reviews and didn’t need one anyhow. I can highly recommend this hotel. Beds super comfortable. We only had small suitcases, so just took them upstairs to our room.

  Nov 26, 2025
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  Very Large Room.

  Not crazy about Times Square (was there for a meeting, there are places in mid-town I prefer), but this is by NY standards an excellent hotel for its price range. The room was the largest room I have ever stayed at in NY, larger than what you’d see in some other cities, which makes it very large by NY standards.

  Nov 20, 2025
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  Watch out for the Destination Fee added to your bill.

  We have stayed here before because of the location being near Times Square. Hotel seems like it hasn't changed or upgraded in several years. Basic rooms, a little larger than other older properties. What really ticked me off is the ridiculous money grab they call a $40/day Destination Fee. Do I really need to have a list or things I don't want to do thrust at me for the low low price of $40/day + taxes on top of the room rate? As a Platinum member I already receive breakfast and wifi, so those two benefits are lost on me. We did use the Foundry Kitchen $20/day credit on three days, but when you take into consideration the cost of food and beverage in that location, you end up spending far more than the $20 credit, which is what the hotel wants you to do. Going on a Free Freedom Liberty Cruise or Visiting American Museum of Natural History wasn't in our plans, so that wasn't used, nor did we use the Free Comedy Club offer. Basically the Destination Fee is just a bunch of crap to pad the profitability of the hotel. I wish a good class action firm would go after these hotels for gouging like this. Just because lots of hotels try to charge these fees doesn't mean it's right or in the clients best interest.

  Nov 14, 2025