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Customer Ratings & Reviews
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4200 reviews-
Would stay again
Perfectly located just off Times Square. Loved the hotel and it was great for the whole family. Slight hiccup at check in but we got an upgraded room as a result which gave us a heap of space compared to the room originally booked. The $35 credit per day for drinks / breakfast didn’t go far with the service fees but so be it. Loved the reception area which was full of life over the Christmas period.
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Good…….until the last day.
We stayed here to celebrate my son’s 21st birthday, and all in all have been mostly happy with our stay. The location is pretty decent, in amongst the heart of Times Square, with plenty of attractions within walking distance. We have walked miles and miles which is part of the joy of New York, so on our last morning before checking out, we wanted to have a bit of a lay in before the near 20 hour journey to get home. However, this was not at all possible as the hotel decided to renovate the floor directly above ours, starting at 8am. The noise was ridiculous. I understand that hotels need to renovate, however, it would have been polite to inform their guests who might be affected by the work. It has to be said that the hotel offered a late check out for free, but then proceeded to lock us out of the room, and we needed to wait for security to be let back in. It would’ve been absolutely impossible to try and get any sleep anyway as the noise was deafening. I was otherwise quite happy with the stay, and it’s such a shame that this will be our final memory of the hotel.
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Well located, mean front desk staff
This hotel is well located, I like it because it is close to Times Square but not on it, staying far enough from all the buzz and noise of that area. My room was ok but the door wasn’t working properly and the hydraulic door arm left us outside for at least an hour until the maintenance guys could work around it. They changed us to a different room saying that it was a suite, but it wasn’t, it was the same room size with two full beds. The lady at the at the front desk was extremely mean when we tried to get things fixed and we were tired and just wanted to sleep by that time. In the end they gave us the next morning breakfast as a damage repair, it was an ok breakfast buffet. Anyway we ended up having a good stay but those mishaps.
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Busy but comfortable
A comfortable and very busy hotel. The beds were soft yet firm, good for my old back so I did not have to use the Temperpedic topper I brought along just in case. Very hard to get maintenance for the room. One light out in the bathroom and the one outlet on one the side of the bed was loose from the wall and plugs also fell out easily. Breakfast was very pricey and they moved you along constantly. Walk one block to the Westway Diner (a Seinfeld favorite) for a much tastier and better deal.
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Lovely experience at The western Times Square
Very nice comfortable and clean hotel. Room spacious and with great view of Empire State Building . Iv recently come home after spending 5 nights in New York 30th November till 5th December. The location of the hotel is brilliant. We didn’t eat in the hotel as there are plenty of restaurants near by . We did use our free ticket to visit the national American museum which was by Central Park . To arrange the ticket was very easy and quick at the hotel . Also we enquired and bought tickets for the Woodbury common out let . The bus terminal is just across the road so very easy to get to . Staff are happy to help with you luggage and will take it up to your room on arrival. Would definitely return to this hotel again in the future . Some of the reviews did seem mixed but it didn’t put me off and had none of the issues . There is also a free safe in the room easy to use . We enjoyed our trip to New York to begin our Christmas seeing all the lights Would recommend seeing the Rocketts show and also Dyker Heights lights tour it was fab !!.