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4194 reviews
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Dec 13, 2024Very poor experience at a so called upscale hotel
I’m a gold elite member at Marriott Bonvoy and booked three nights for my wife and myself using 296,000 points plus taxes etc. Don’t know if this is a New York experience thing or what, but the most of the staff at the hotel were unresponsive to my requests. For example when we checked in we stood in the elite member line and were basically ignored for 5 minutes while the two staff members manning the check in dealt with the man in front of us. We had reserved a deluxe king room. We got a king room but it was far from being deluxe. Room is best described as tired and long overdue refurbishing. The room needed an in-depth cleaning. The tiled entry and bathroom looked dirty and was covered in unknown white bits that could be scrapped off. I informed the front desk of this and asked that the floor be mopped. This didn’t happen. The paint on the door frame to the bathroom was chipped and peeling off in places. The spaces by the cupboard containing what used to be the mini bar fridge had lots of bits and dust bunnies. The carpet in the bedroom was stained in places. On a positive note the bed and pillows were very comfortable and the bedding was nice and crisp and clean. Breakfast at the Foundry restaurant was good although on one morning was just lukewarm. However, the hostess and serving staff were attentive and pleasant.
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Dec 07, 2024Good mid-tier hotel in a prime location
We were staying here for a company Christmas party, and were pleasantly surprised by the accommodations. The staff was very kind, and the bellhop was quick to assist with our luggage upon arrival and departure. Check-in/check out was painless, as was picking up a package at the in-house FEDEX. The rooms were a bit small/out-dated, but comfortable enough for sleeping and quick rest breaks. The hallways leading to the rooms can be a bit maze-like so definitely remember the path. The only negative would be the bathroom shower/tub combo. The tub portion wouldn’t shift completely to the shower head and kept pushing it the plunger down (who really wants to deal with a filling tub while showering?). This hotel is a perfect mid-tier for NYC.
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Dec 07, 2024
Brilliant Location
This is a very nice hotel, friendly staff and in a great location for exploring Manhattan and the Times Square area. Our room was plenty big, with two big Queen size beds, plenty of storage space. My one gripe would be that the bathroom was old, a shower over a step in tub (would not be suitable for someone elderly for example) with a curtain rather than a modern walk in shower. The hairdryer was also terrible, slow and not particularly warm, although that is my experience generally with US hotel hairdryers. You get a $35 per day credit which you can use in the bar or restaurant. I was surprised by the lack of eating places within the hotel but to be fair it is in the middle of Times Square and eating places abound! All in all it was a very nice hotel but could do with a little modernisation. I'd definitely use the hotel again though.
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Dec 06, 2024
Perfect location!
Lovely 5 night stay over thanksgiving. Check in process very efficient. Rooms spacious and cleaned everyday. We had a 25th floor room with good views of the city and Hudson River. We loved the Christmas decor. Lots of friendly staff around to help with suitcases. Bar in hotel served good food and drinks. Very good location, less than 5 minute walk to times square. Very good cafe/deli across the street which we went to every morning. Would definitely come back to this hotel and recommend to others.
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Dec 03, 2024
Excellent Thanksgiving stay
Excellent size room on 40th floor. Bright and airy…….views of Empire state and The Ledge from our room. Big bathroom with bath and shower. Clean and furnished to a brilliant standard. Friendly helpful staff even though it’s a very very busy huge hotel.