The Westin Hilton Head Island Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2972 reviews

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  We will be back...twice a year!

  The Westin has given us the best sisters trip we have ever had.I want to highlight the exemplary guest service we received both over the phone and in person. From the very beginning, the staff was warm, attentive, and incredibly detail-oriented, making sure every part of our experience was perfect. A special highlight goes to Ananriyah, who went above and beyond to make us feel welcomed. Her friendliness, patience, and genuine care stood out immediately. She paid close attention to every detail to ensure we were comfortable and happy, and she took extra time to offer thoughtful dinner recommendations that made our girls’ weekend even more memorable. This trip was especially meaningful, as one of my best friends had just lost her father, and the compassion we received especially from Ananriyah meant more than words can express. She even took time to pray with us before leaving! Their professionalism, kindness, and heartfelt hospitality made our visit unforgettable. Outstanding customer service like this is rare, and we couldn’t be more grateful.

  Dec 10, 2025
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  Absolutely filthy floors

  We absolutely love the Westin Hilton Head Island Resort & Spa, and it has become our annual Thanksgiving tradition. The grounds are always breathtaking—truly some of the most beautiful scenery anywhere. We especially appreciate how genuinely pet-friendly the resort is. It’s heartwarming to see so many families enjoying the holiday with their pets, and it’s one of the reasons we return year after year. Thanksgiving dinner was, as always, wonderful. However, despite how much we cherish this resort, the condition of our room during this stay was extremely disappointing. The floors were filthy, to the point that we had to go out and purchase a Swiffer just to make the space livable. We found clothes from the previous guest in the room, which was unacceptable. The porch was in terrible condition the paint was chipped everywhere, it was dirty, and when it rained, it completely flooded, making it unusable. For the price we paid, this was incredibly discouraging and far below the standard we have come to expect from this resort. We truly hope management addresses the housekeeping and maintenance issues, because we love this property and want to continue our Thanksgiving tradition here. But this year’s room conditions were simply not acceptable. Emailed management and did not get any response.

  Dec 04, 2025
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  Great vacation visit at Westin Hilton Head

  Wonderful 3 day stay at Westin Hilton Head. Fantastic facilities, superior staff. Been visiting annually the past ten years and it gets better every year. Recommend highly!

  Dec 04, 2025
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  Always my first choice on Hilton Head

  I was only there for 1 night this time, but I've stayed many times. It is located on the northern end of the Island but is now mid-Island with the growth. Beautiful hotel with great outdoor features. Sunning/Swimming in or out of the sun. Good pool area bar/food. Great hamburgers. Nice friendly bar in the Carolina Room. Sleeping room and bath very nice and comfortable. Pending on your mobility, I will say that the rooms at the end of each wing have great views, but it is a long walk. They also have a shuttle to the airport and (I think Shelter Cove).

  Dec 03, 2025
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  Relaxation with ocean sounds and sun rises!

  Excellent location, friendly staff, fashionable decor, clean, great amenities, and friendly staff! My family and I have stayed at this location for over 10 years; especially when we need a family getaway or vacation!

  Nov 20, 2025