The Westin Hilton Head Island Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2974 reviews

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  Above and Beyond

  We booked last minute not sure what to expect. The standout feature of this hotel is undoubtedly the staff. From the moment we checked in, the team went above and beyond to ensure our comfort. A special thanks to Jnariyah who helped us with check in, her warm attitude made our trip so much easier. It’s rare to find such a genuine level of service!

  Dec 26, 2025
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  Horrible stay for an important birthday and much needed rest.

  I booked a stay at this resort for my birthday. I need time to gather myself and found what I thought would be a great location for myself reflection and celebration. My birthday was July 8th. I stayed in Savannah the first day I was in the area on July 5th. I then moved to the JW and had a wonderful time on the 6th. I checked into Westin Hilton Head on the 7th. When I arrived at the hotel I had several appointments in the area. I checked in and noted I saw a couple dogs in the lobby. I made note because I am allergic and nothing in literature nor did the reservation clerk indicate it was a dog friendly hotel. I assume it was a service dog and went out. I am not familiar with the area and was travelling alone. I came back and it was dark out. As I entered the elevator there were multiple dogs in the hallway. I went up to my floor and saw more dogs. My allergies started kicking in and I went down to talk with the manager. The manager told me she understood and would refund my money and offered to help me find other accommodation for the night. As it was dark, I said I would stay until morning. She said that it was fine and I could cancel and not be charged. I left the next morning after getting no sleep due to the allergies. I had to sleep with the window open to breathe. The next morning, I went to the front desk and was told everything was taken care of. I drove back to JW Savannah and spent my birthday there not on the ocean as I had planned. When I got home i noticed I was charged for the two nights in Hilton Head. When I called the manager told one of the staff to tell me I could not cancel because it was a nonrefundable stay. She never asked nor did she check to see what the nature of payment was. I could hear her in the background after some time say she would credit me 58,00 points but then she said only 20 plus thousand points. I was not interested in points. I made this reservation in good faith and have a right to a quiet night’s sleep. The failure on Marriot's part to advise customer of their dog policy is negligent and harmful. This ruined my entire birthday trip. My memories are overshadowed with fighting for a decent night sleep in a room by the ocean free of feeling like I can't breathe. I have been a Marriot member for the last 13 years and patronized for the last 30 plus years and have never experience such disregard for my health. I feel disrespected and ignored by Marriot. You guaranteed a quality stay, but this was the worst hotel experience I have ever experience. Honor your commitment and refund my money. I had charges on my bill for the convenience store and restaurant and never purchased anything. After, I checked out early I had to pay for another stay at the JW in Savannah. Marriot has refused to acknowledge their misrepresentation or their commitment to refund my money and allow me to book a room somewhere else. I have tried to resolve to no avail.

  Dec 15, 2025
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  Great stay at the Westin!

  We had a great stay at the Westin! It was beautifully decorated for the holidays. Our room was spotless and all the staff were very helpful and nice. We had a nice walk on the beach and will be back when the weather gets warmer!

  Dec 14, 2025
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  We will be back...twice a year!

  The Westin has given us the best sisters trip we have ever had.I want to highlight the exemplary guest service we received both over the phone and in person. From the very beginning, the staff was warm, attentive, and incredibly detail-oriented, making sure every part of our experience was perfect. A special highlight goes to Ananriyah, who went above and beyond to make us feel welcomed. Her friendliness, patience, and genuine care stood out immediately. She paid close attention to every detail to ensure we were comfortable and happy, and she took extra time to offer thoughtful dinner recommendations that made our girls’ weekend even more memorable. This trip was especially meaningful, as one of my best friends had just lost her father, and the compassion we received especially from Ananriyah meant more than words can express. She even took time to pray with us before leaving! Their professionalism, kindness, and heartfelt hospitality made our visit unforgettable. Outstanding customer service like this is rare, and we couldn’t be more grateful.

  Dec 10, 2025
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  Absolutely filthy floors

  We absolutely love the Westin Hilton Head Island Resort & Spa, and it has become our annual Thanksgiving tradition. The grounds are always breathtaking—truly some of the most beautiful scenery anywhere. We especially appreciate how genuinely pet-friendly the resort is. It’s heartwarming to see so many families enjoying the holiday with their pets, and it’s one of the reasons we return year after year. Thanksgiving dinner was, as always, wonderful. However, despite how much we cherish this resort, the condition of our room during this stay was extremely disappointing. The floors were filthy, to the point that we had to go out and purchase a Swiffer just to make the space livable. We found clothes from the previous guest in the room, which was unacceptable. The porch was in terrible condition the paint was chipped everywhere, it was dirty, and when it rained, it completely flooded, making it unusable. For the price we paid, this was incredibly discouraging and far below the standard we have come to expect from this resort. We truly hope management addresses the housekeeping and maintenance issues, because we love this property and want to continue our Thanksgiving tradition here. But this year’s room conditions were simply not acceptable. Emailed management and did not get any response.

  Dec 04, 2025