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Customer Ratings & Reviews
TripAdvisor Traveler Rating
682 reviews-
Front Desk staff were friendly and helpful!
As always, the Westin is a choice you can never go wrong with. Clean, efficient, with the added luxury that makes traveling less daunting. Karrington at the front desk was so helpful and accommodating, she made this stay one of my most memorable ones yet. Thanks, Karrington!
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Woodlands favorite
Repeat guest. Best premium hotel value in or near The Woodlands, favorite option whenever in area for meetings with local clients, most walkable. Great people well trained with service- mindset like Karrington who helped me this morning. Great gym. On-prem restaurant Sorriso exceeds expectations.
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Great hotel! Fabulous staff!
I always have a great experience at this property. Karrington at the front desk / guest services was fantastic and super helpful!! Great restaurant on site as well. If you're staying in The Woodlands I would highly recommend this property!
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Positive attitude, and great customer experience!
During my visit to Houston this past week, I had the pleasure of being assisted by Jacquan at check-in. She greeted me warmly and was incredibly sweet throughout the process. Although there was a minor inconvenience with my room booking, Jacquan went above and beyond to ensure I was satisfied. When my room had to be switched unexpectedly, she worked diligently to make me comfortable. The next day, she followed up to let me know I could be moved to a better room and upgraded me to a beautiful and spacious room. My guest and I were extremely grateful for her thoughtful efforts. Throughout our stay, Jacquan consistently checked in to ensure we were comfortable, always greeting us with a genuine smile and a helpful attitude. As someone who travels frequently and interacts with many hotel staff, I can confidently say Jacquan left a lasting impression. Her exceptional customer service turned an initial inconvenience into a memorable experience. It’s clear she truly cares about guests and embodies the qualities of an outstanding employee. I will definitely be returning to this hotel, and I hope Jacquan receives the recognition she deserves for her dedication and exemplary service. Thank you, Jacquan, for making our stay so special!
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Weston Woodlands
Beautiful hotel, great location and very helpful staff. Comfortable, clean and spacious room. Modern decor throughout. Great location proximate to great shopping, dining and entertainment. All within a comfortable walk- and love the river walk.