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Customer Ratings & Reviews
TripAdvisor Traveler Rating
1649 reviews-
Service top notch
Great location, the staff from the bellmen to the maids were all very helpful. I was ill and they were super. Got a great room overlooking the square, so it was nice. The roof top bar/restaurant was very pleasant and they provided blankets and heaters for the outside porch. Construction was on-going around the hotel and they ensured I got my cab to the airport.
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My fav hotel in London
Always an amazing hotel, this is my 6th time staying with them and it’s always great. Madi and her staff were great. The rooms where upgraded with out asking and waters on the night stand every night with chocolates. I wil be staying here again very soon!
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Great location
Had a first class stay here. We again chose this hotel as it is in a super location in London. Room was well appointed, food was good and staff were very helpful. Rooftop bar is also a great feature of the hotel. We were able to experience Remembrance Sunday as hotel was very close to the march past.
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Even better than usual
Everyone so nice and hotel is very clean and well maintained. The fitness room is not large but has everything you need if you want to work out. The upstairs rooftop bar and restaurant provides a fantastic view of Trafalgar Square and London itself. Food is good there and downstairs at the newly renovated Rockwell which is my favorite place to have a glass of wine. Cem Caglar the manager was specifically helpful and went above and beyond. I will ONLY stay at this hotel in London. Any other is totally out of the question. Until next time.
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5 stars!
Incredible location and fantastic property. The rooftop restaurant and bar provides one a spectacular setting for a meal or drink. The staff are phenomenal - friendly and attentive. One of our favorite places to stay and cannot recommend it highly enough!