Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2058 reviews
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Mar 12, 2025Five Stars
This was one of the very best Ritzs that I’ve stayed at. We were there 6 nights, plenty of time for something to go wrong but everything was great. We did not have one single complaint. It was a pleasure to stay there. Friendly, courteous, professional. I’m an in-room coffee drinker. Staff came in and replenished everything each day. That sounds small, but it never happens. It’s just an example of the attention to detail. Very clean.
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Mar 12, 2025
The best customer service i have ever had in California .... and i have been to a lot of hotels
This is my second time at this Ritz Carlton, and I have to say, the customer service here is unbeatable. When i first booked this hotel, I just wanted to go here because i wanted to cross it off of my list as another Ritz that i wanted to go here. But i did not expect that i would have fell in love with this place. Every single staff member is top notch. From the steak house, to housekeeping, to engineering, to the bellmen and most of all the front desk. I came with my grandmother during a busy time for the hotel, yet each staff member went above and beyond. My grandmother even forgot some items, and when we went back Anthony escorted us back to the room and was extremely pleasant! I wanted to especially write this review for Christian C. at the front desk. He is in fact, top notch. He is extremely professional, courteous, accommodating and kind. He is a great pattern of excellent customer service. Actually, its people like him that make us want to come back. Thank you Christian! You are very much so appreciated! This area for me is not really someplace that i would have thought that i would come to repeatedly since i do not golf or sunbathe, however the service that this Ritz provides is highly commendable! If you are on the fence of choosing hotels, it is definitely worth the money. I'll be back for my birthday with some friends this time so that i can show them how amazing this place is!
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Feb 18, 2025Nice Property with Great Club Lounge
Enjoyed a recent two night stay, one of which included Club Lounge access. Room in building three at the beginning of the hallway was fine but would have preferred a room at the end of the hallway to avoid some noise made by passers by. The courtyard and mountain view was serene. Some of the bath towels were threadbare. Room was in good shape otherwise although power outlets on the nightstands were lacking. Meryl in the lounge took good care of us. The lunch offerings were better than dinner, although the sandwiches weren't always replenished. Soup was excellent. Wine and beer are self service but cocktails are mixed behind the scenes by the attendants. The numerous deep fried items at dinner were disappointing. We enjoyed the outdoor tables and the TV room in the lounge. The adult pool was quiet and service was fine. Would pass on the nachos next time. Front desk staff were top notch. The welcome cocktail was a nice touch. I do wish that self parking was an option as there were items we would have liked to retrieve from the car ourselves.
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Feb 06, 2025
Excellent visit
First visit to the property and everything was excellent! The property was beautiful, food was great and bed was comfortable! I recommend reserving a morning hike, recreations employee, Natalie was the best! Very professional with positive and friendly attitude. Can’t wait to return!
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Jan 17, 2025
Overpriced but nice
We had a few glitches for a supposedly higher end hotel. We called ahead and staff never had anything ready. Some restaurant bookings were confused. However, the hot tub overlooking the canyon is included and gorgeous. Rooms and lobby is immaculate. Concierge service is friendly and helpful. Nice trails around (strenuous).