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248 reviews
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Nov 19, 2024Worst Marriott hotel experience to date
I have been traveling extensively for the past 4 years. Averaging about 100 nights per year. All of them exclusively at Marriott affiliated hotels. Experienced the gamut of types of facilities and locations. From top notch facilities in Asia and Europe to basic hotels in rural America. Service has almost always been exemplary. Now the exception. The Jaquard has been the worst experience to date. The source of the problems centers around their staff. Their imperious manner of speech and thought was very surprising given the upscale location. To be fair their housekeeping personnel were professional, kind and courteous. With proper training this hotel can be a pleasant place to stay. Until then, I highly discourage staying at the Jaquard. The Clio, a few blocks away, is a superior hotel in all aspects.
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Nov 17, 2024Unparalleled customer service
We stayed at the Jacquard for our first time last week. It’s an artsy, funky vibe and design. I’ve admired it from a distance ( always stay at hotel Clio ) and wondered about it. From the valet to the front desk, the restaurant host to the fabulous bartenders/servers, hospitality was at its finest. The bed and pillows were extremely comfortable. Zacc, Feben, and Brenton went far beyond the norm in making us feel at home and special. The room had some issues. There was a horrible sewer smell which was mitigated by an engineer. The hotel was completely sold out so no option for moving rooms but we were treated to a great dinner by Brenton and the odor was gone until the next pm when it returned but mildly and was again handled. Brenton went to our room personally. The window shades do not work, the sink is badly stained and the housekeeping staff is not thorough on replacing items like Kleenex. However, when the front desk goes so far beyond the norm (Zac, Feben and Brenton), we felt like VIPs. If the maintenance this hotel needs gets done, they have the best front desk team and beds out there. FYI- restaurant is popular and loud. Servers are very attentive. Good menu, nice wine list, great bar seating
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Nov 17, 2024Eh
Had a date night with my husband. Overall the room was fine but some key details lacked. We got a room on the third floor with a view of a concrete wall. Getting room service was difficult to navigate and then the crab cake was clearly a prefrozen mediocre at best dish. The shower cap and vanity set boxes were empty! The sink look dirty but upon review it was just stained. Ouch. And why you would choose to have a clear glass wall between the shower and the toilet is beyond me. Especially when the front facing glass is frosted. Kink? The bed was really comfortable and the service when requesting a bottle opener was nice. Probably won’t be back.
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Nov 17, 2024
Mediocre
Overall, the Jacard was a disappointment. The staff seemed more interested in their conversations than serving the guests, when I inquired with the concierge about making special arrangements, He was less than enthusiastic about helping . He did make a reservation for us, but other than that really not much help. We rented a suite and when we arrived, there were no wine glasses, no champagne glasses no amenities other than the mini bar seemed halfway full. The couch was part leather part upholstery it honestly looks like something out of a thrift store, and most of the furniture was scratched and dinged. The house Keeping was mediocre at best. Fingerprints and hair still remained in the room from the previous guests. The rooftop bar was closed. We were never advised of that even though the hotel is called the Jacard rooftop. The location of the hotel is lovely, the staff seems overworked and not customer focused, the only thing I can say is Jennifer at the front desk was very gracious and helpful. She was the only staff person we encountered. That seemed truly happy to be of service. I would not recommend spending the money at this hotel. It’s not worth it .
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Nov 16, 2024
Great hotel!
Really enjoyed our stay, room was clean, bed and pillows extremely comfortable. Awesome bar, and perfect location for restaurants and shopping. Only reason I gave 4-stars, is because we could hear everything happening in the hallway and room next to us. I would definitely stay again, maybe higher floor and away from the elevators.