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2690 reviews-
A True Palace
Another beautiful and delightfully wonderful stay at the Brown Palace. We were greeted and treated quite well by Matthew at the front desk. Matthew provided us with an upgrade that made our Thanksgiving holiday just that much more special. Everyone at the Brown Palace from valet, housekeeping, restaurant servers, etc. went out of their way to make for a very enjoyable stay. We highly recommend the hotel and give a big shout out to Matthew.
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Great cusomer service!
We did not stay at the hotel but we had the opportunity to experience both the Churchill Bar and the Ships Tavern restaurant. Both were excellent and we had a very good time enjoying drinks and food. But the highlight of our visit was meeting and experiencing great customer service from one of the hotel employees. Her name was Rain. She went above and beyond in responding to a special request we had. She did it with a can do attitude and a smile on her face. Many thanks to her. She is a true asset to the Brown Palace Hotel and one they should do everything to keep in their employ. ***Most importantly she should be rewarded with a raise, bonus, and/or promotion!!!
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Great spot for festive celebrations
I went here for a festive celebration of my anniversary, and things were fantastic. The atmosphere inside was exactly what I was hoping for, and overall made for a great Christmas themed spot. Matthew at the front desk offered exceptional customer service and made my whole experience so much better. Would definitely stay here again!
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The Grand Dame of Denver
Beautiful and festive!!! The Brown Palace is historic and at the same time luxurious. Matthew at the front desk gave us some history on this gorgeous property along with an upgrade. We are absolutely loving the property and thank you Matthew for helping to make our visit so special. Much appreciated!!
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Mattew and Ana are A+ humans and The Brown Palace is lucky to have them…
I flew from New York to Denver for a one day business trip. I went straight from the airport at 6:15pm to dinner (no time to check into the hotel before) and arrived at the hotel around 11pm, exhausted. Mattew and Ana greeted me so warmly at check in that it gave me a needed boost of energy. They are both A+ humans and The Brown Palace is lucky to have them: I highly recommend this hotel. It has a lot of history behind it, which Matthew and Ana shared at check in, and has style. I plan to stay here for my next business trip, as well as for personal travel to Denver.