Tampa Marriott Water Street

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3668 reviews

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  Business trip

  Hotel feels slightly dated. Staff were very polite at check in. Love the $30 credit, Mexican beer tasting hour! Bed was comfortable and room and bathroom were clean.

  Nov 19, 2025
• 

  Thank you Sam!

  For context, I’m a flight attendant and stay in many hotels around the world each month. Tonight, I was trying to get something to drink and tried 3 different vending machines. Unfortunately, all of them were out of stock. I then came across a friendly employee in the lobby named Sam who told me there was a gift shop but it was about to close in a few minutes. Despite going right away, it had unfortunately just closed. I decided to wait in line at the bar and order a Pepsi. However, that’s when I was approached from behind from Sam asking me if I was able to get what I was looking for and if he was able to help. Instead of purchasing a Pepsi at the bar, he told me to follow him and proceeded to get a Pepsi for me free of charge. I know it may seem like a small gesture, but Sam went out of his way to look for me, help me and for that I’m very grateful. It reminded me that good people and good customer service to still exist in the world we live. Please help me in thanking Sam- I really appreciate his help tonight. -Gage

  Nov 04, 2025
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  Elegant. Fabulous. Great Location

  This hotel is fabulous and elegant. Its location is unbelievably convenient next to the convention center, river walk, free street car stop, one block from the Arena, and three blocks from the cruise terminal and Florida Aquarium. The staff was fabulous and the Anchor & Brine restaurant offers a great outdoor experience with a view of the river. The rooms were clean and spacious. The fitness room is well equipped but there’s a grade separation (steps) connecting two adjoining areas. The sky bridge connector to the JW Marriott across the street is uber convenient with easy access to SiX restaurant and The Beacon (rooftop bar). The river walk is immediately out the back door and spans 2.5 miles, is well lit, and allows for wonderful morning runs or evening walks. It’s hard to imagine that I would stay anywhere else when I return to Tampa.

  Oct 30, 2025
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  Great stay!

  My wife and I had the pleasure to stay at this hotel for our anniversary and to enjoy the football game on Sunday (TB vs 49ers). The hotel was great and we did enjoy ourselves. Pros- from check in to check out everything was great, the staff was amazing and helped navigate the hotel as well as the surrounding areas. The convenience of the hotel to SO many eateries and entertainment was amazing. The restaurants and staff on site were 10/10. Cons- the daily valet was a little pricey but the process to retrieve your car was seamless. The breakfast buffet was pricey and not a lot of options for the price. My BIGGEST complaint is the fact that I left an item (an AirPod, just one AirPod) and called to find out the process to have it sent to me. When I got on the link it stated it would be $40 to send the item to me. I spoke with Garrett and he was VERY unprofessional. I asked to speak to a manager or supervisor to ask a question and he laughed and told me none was available and that they wouldn’t do anything for me. I don’t understand the unprofessionalism about asking to speak to someone higher than him. For everything to be so professional with this establishment I really don’t understand him being that way, that’s very disheartening. I would rate our overall stay the highest that I can go, but with the attitude of Garrett and his demeanor towards the situation I can not. I would love a response from someone in management.

  Oct 15, 2025
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  Poor Front-End Experience

  I'm not sure about the hotel itself, but so far the booking has been a HUGE disappointment. I'm requesting a business form that most companies use regularly. Rather than provide it electronically, as other hotels do, this particular Marriott, at least, makes you jump through hoops to get a blank form. After my third time phoning to request it, I got an employee named Evelyn who was passive aggressive, referring to me as, "Madam," in a disrespectful way, and providing that the minute the form was submitted, the company credit card would be billed, "and it's two months away," she said. She sounded so superior, and then called me, "Madam" again. I know customer service. I work with people all day long. And I know rudeness. She was. She is. I'm just hopeful that the water view makes up for the poor customer service at the front end. Wish me luck. I'm sure I'll need it.

  Oct 15, 2025