Resort Details
- Splash BarDiscover the award-winning Splash Bar, a hidden gem offering authentic local cuisine poolside. Enjoy breakfast, lunch, happy hour, and dinner, accompanied by live music and tiki-inspired cocktails. Immerse yourself in a laid-back tropical vibe.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Business center†
- Business services†
- Car rental desk,Offsite†
- Check cashing policy
- Child programs†
- Cocktail lounge,Offsite
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Business center†
- Business services†
- Car rental desk, Offsite†
- Check cashing policy
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coin operated laundry†
- Complimentary in-room coffee or tea
- Complimentary newspaper in lobby
- Concierge desk
- Currency exchange, Offsite†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Food and beverage outlets†
- Front desk
- Hair dryer
- Health club
- High speed wireless
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Travel agency†
- Valet cleaning†
- Valet same day dry cleaning†
- Video checkout
- Wakeup service
- Wireless internet connection in public areas†
- Business Center†
- Full Business Center
- Meeting Facilities
- On-Site Business Center†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Beach †
- Hiking trail †
- Sailing †
- Scuba diving †
- Snorkeling †
- Surfing †
- Volleyball †
- Hawaii Convention Center
- Pearl Harbor
- Waikiki
- Arizona Memorial
- Battleship Missouri Memorial
- Bishop Museum
- Iolani Palace
- Waikiki Beach
- Dole Plantation
- Magic Island
- North Shore - Waimea Bay
- Diamond Head Crater
- Hanauma Bay
- Nuuanu Pali Lookout
- Honolulu
- Honolulu
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4678 reviews
-
Mar 03, 2025Wonderful Waikiki location
Don't let the plain, low-ceilinged hallway in the Princess Tower worry you, the ocean views from the 10th floor are magnificent. The room hasn't been upgraded, but it's very large, with super comfy beds and sheets. The lanai is plenty big for two chairs and a small table and is very lovely to sit on. The hotel is one block from the swimmable beach and within walking distance to countless shops and restaurants. Would definitely stay here again.
-
Feb 26, 2025Great location, great staff but the room was not awesome
So I just spent 8 nights in this hotel, the staff were fantastic, the location is great but our room was not brilliant. It was clean and tidy however we were put in a room with not one but two adjoining doors to the rooms in either side of us. The issue is that there is zero noise insulation and as such I was woken every morning by people coughing, blowing their noses and other noises we don’t want to talk about. Unfortunately this was not a one or two morning issue, it happened every morning. Going to sleep was a similar experience with people talking, yelling and again other noises that we shall not talk about. To top it off our room opened not the elevator landing so we got to hear everyone leaving or coming back from the days activity. I would not avoid the hotel however if you get one of these rooms I would strongly recommend that you see if it could be changed.
-
Feb 25, 2025Very relaxing stay.
Had a great trip ! We stayed on the 21 floor. Lorna cleaned our room and always remembered what type of tea we liked and also gave me some extra books to read. She really made a difference, very friendly.Thanks! The pool and area was great. The pool guys quickly cleaned up the chairs that people had dropped towels on the chairs to save while they go to the beach for hours. That was really a small but good thing. As the people that wanted to enjoy the pool had a great choice of chairs. We always had a chair to choose from. The hotel is very centrally located. Beside international Marketplace and across from the beach. The staff were very friendly. 10 out of 10. We will come back and stay here at the Princess Kaiulani. Only negative , Pool drinks were pricy.
-
Feb 23, 2025This hotel should be a no-go for Bonvoy Elite Members
This is a no-go for Bonvoy Elite Members as there are few benefits and lots of extra charges. Management was not visible and seemed check-out. As a Titanium member I was denied 4pm check-out. I know this is a resort so they have a waiver, but 11am is crazy. I was able to "negotiate" a 1pm checkout on the day of departure. Hardly a good way for Marriott to recognize customers who've been extremely loyal. Elite breakfast is a Marriott / Kyo-ya scam: asking exactly what the breakfast option entailed at check-in was met with vague response and a comment they didn't have a copy of the special menu they could find. Asking the bartender at the restaurant the night before was similar vague details. At breakfast, it turns out you get either the continental breakfast (pastry, yogurt, fruit cup and 1 beverage) OR you can choose from a limited number of menu items that have been discounted by about $8-10 from their list price. You can't use the value of the continental against menu items, so things like the avocado toast are full-price only. I did appreciate they also had a take-away option at the bar where you could get the continental breakfast items to-go. A reminder that a report fee applies to all guests, no matter elite status or using points or paid. Another Marriott / Kyo-ya scam as there is truly nothing of value in the resort fee (a big contrast to Hyatt who waives their fees for top elites). I see the good in upgrading the tower elevators and appreciated the printed sheet given at check-in showing how to use the service elevators. Yet, the escalator from ground to 2nd floor was broken and they still had the other going up, so anyone on the 2nd floor couldn't use the escalator and had to wait for the elevators. Why not shut down the working escalator and let people use it as stairs both up/down? They did a nice job on the renovated rooms and common area carpeting, but you can tell nothing structural was improved (showers, electrical, etc.) In the Starwood/SPG days, Kyo-ya was an honest company running their iconic properties in Waikiki with integrity, quality and a decent value. But under Marriott they seem to have thrown it all aside for greed.
-
Feb 19, 2025
Great experience except for the noise
First the positives. The staff was amazing. Truly world class in every area, from housekeeping to dining, we had no complaints. The hotel is very clean and though dated a little, they are actively updating. The gym and pool are also top-rate. The location is also really good for just about every activity. There is also plenty of parking if you need it, at $45. The negatives…. I am a lifetime Platinum and current Titanium member. Needless to say, I’ve stayed in a lot of hotels. This is the most consistently noisy hotel I have ever stayed at. It’s louder than the airport hotels I have stayed. The music from the adjoining properties, especially on the west side is just too much. I am on the 24th floor and it’s constant bass, even right now at 1135pm. I know the Sheraton doesn’t control the outside noise, but this is ridiculous. Maybe some additional sound proofing? Or maybe put young people on the west side… I’m not sure. What am sure of is I will never stay in a room on the west side again.
- AdvisoryA minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryChildren Rollaway Charge per night is $78 plus 17.962%
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.
- AdvisoryWe are delighted to announce that the Sheraton Princess Kaiulani Ainahau Tower Rejuvenation has been completed. Among the highlights of the refresh are: • 6 new Junior Suites. • 558 refreshed Guest Rooms. The hotel is offering the following packages: • Be the First to Experience the New Ainahau Tower. • Golf Getaway Package. • Room & Breakfast at Splash Bar. • Storytelling with Tutu. • Venture on the Princess Kaiulani Historic Tour.
- AdvisoryA mandatory hotel-imposed fee of $42.00 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 18