Hotel Promotions

Resort Details

Dining
OnSite Dining
  • Hudson Market
    Savor American favorites at Hudson Market, our signature in-house restaurant near midtown Manhattan. Stop by our classic New York restaurant for breakfast near the Broadway Theater District and Rockefeller Center. Last seating is at 9:30 am.
  • Library Bar
    After your day in midtown Manhattan, gather for light bites or indulge in classic American food near Times Square at our hotel. along with a beer, wine or a cocktail. Or catch up for lunch in midtown Manhattan with friends and family.
  • Starbucks Caf?
    Our main lobby features Starbucks drip coffee and a broad menu of Starbucks specialty beverages. Starbucks offers daily grab and go (hot items included).

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12016 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Experience

    I recently stayed at the Sheraton Times Square and had the most warm and welcoming experience! The staff there was amazing. We were traveling with family and front office manager Charlette McClean-Beckford in particular made us feel so welcomed as Bonvoy elite members. Charlette and the front desk staff made every effort to answer all our questions and look after all requests quickly and enthusiastically. They really went the extra mile. We'll be back!

    Mar 11, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Outstanding Customer Service

    Just back from a stay at the Sheraton Times Square and have to compliment the staff - especially the Front Office Manager Charlette! We were traveling to a family party and had requests for a number of guest rooms. After countless calls to Marriot Bonvoy to see how we could get rooms in close proximity, I had the good fortune to speak with Charlette who worked with the front desk to make it happen! She was lovely and so helpful and made our stay in NYC a pleasure.

    Mar 10, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Amazing holiday.

    What a great hotel. We had a lovely time away and it was really relaxing. We had a warm welcome and were checked in effortlessly. We were on the 19 floor and once we got the hang of the lifts we were fine. The room had a lovely view and it was cleaned everyday to a great standard. We went to the bar every evening to have a drink and had contact with Cathy, Alicia, Carolina and misba. They had a warm welcome and always had a chat with you. They really know their guest well and are the jewel in the crown.

    Mar 09, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Avoid avoid avoid

    From the moment I arrived, this hotel was a massive disappointment. The reception staff were shockingly rude and utterly unwelcoming, setting a terrible first impression. It only got worse from there. My room was in a state of disrepair — mold covered the ceiling, the coffee machine was literally missing parts, and the fridge was bizarrely dumped on the floor. On top of that, the hotel’s claim of being “sustainable” is laughable — everything, and I mean everything, is wrapped in plastic. It’s outdated, uncomfortable, and environmentally tone-deaf. Do yourself a favor and avoid this place entirely.

    Mar 06, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not safe and rooms are worn

    Not a very good hotel. Location is fine and the front desk personnel were helpful, the check-in process easy. But, the rooms are worn and the hotel is under construction. What I really don't like is the bed is almost 4 1/2 feet high!!! It's ridiculous. I travel all over for business I have never seen a bed this high. It's hard to get in and out of it. Also, with high crime in NYC I would expect that elevators would request you slide your room key to get to your floor. Nope. Anyone off the street and walk in and take the elevator. They said they have cameras and I am sure they do, but I didn't see many if any cameras. I didn't feel secure here. I would not return.

    Mar 05, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319