Resort Details
- Hudson MarketSavor classic American favorites at Hudson Market, our signature in-house restaurant at Sheraton New York Times Square Hotel. Stop by for a buffet breakfast in Midtown Manhattanâ?? before heading out to explore the city. Last seating is at 9:30 am.
- Library BarAfter your day in midtown Manhattan, gather for light bites or indulge in classic American cuisine at our restaurant and bar near Times Square NYC. Grab lunch then catch up with friends and family over beer, wine or cocktails.
- Starbucks CaféOur main lobby features Starbucks drip coffee and a broad menu of Starbucks specialty beverages. Starbucks offers daily grab and go (hot items included).
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless†
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Pets allowed†
- Public area air conditioned
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Tennis court, Offsite
- Travel agency†
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Sports court onsite †
- Beach †
- Bowling alley †
- Children's program, offsite †
- Fly fishing †
- Hiking trail †
- Jet-ski †
- Kayaking †
- Putt putt golf †
- River rafting †
- Sailing †
- Scuba diving †
- Squash court †
- Surfing †
- Table tennis †
- Tennis court †
- Volleyball †
- Gershwin Theatre
- 777 Theatre
- Marriott Marquis Theatre
- Neil Simon Theatre
- Radio City Music Hall
- Jacob K. Javits Convention Center
- Radio City Music Hall
- Carnegie Hall
- Lincoln Center
- Rockefeller Center
- Statue of Liberty
- Empire State Building
- Metropolitan Museum of Art
- Museum of Modern Art
- Museum of Natural History
- GE Capital
- CBS
- Verizon
- Deutsche Bank
- Ernst & Young
- Museum of Modern Art
- Statue of Liberty
- Morgan Stanley
- Empire State Building
- Museum of Natural History
- KPMG
- Sony Corporation
- Deloitte
- UBS/PaineWebber
- Madison Square Garden
- Meadowlands Sports Complex
- Jacob K. Javits Convention Center
- NBC
- Reuters
- The Metropolitan Museum of Art
- New York Times Square
- New York
- Friendly Gossip Girl Tour
- Pedicab Guided Tour
- New York Fun Tours
- The Best of Brooklyn Half-Day Food & Culture T
- Madison Square Garden
- Meadowlands Sports Complex
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12237 reviews
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Dec 24, 2025Gold Bonvly Experience
Do some homework before going as questions upfront, especially addressing some common themes in the reviews was extremely helpful for me. I called and got the straight scoop from the hotel staff especially a kind thoughtful front desk manager, Rachel. She was so much help as well as Solomon at the front desk. I got in the general line as I didn't see a Bonvoy Elite line, my mistake. I had a very bad check in agent that couldn't even find the second part of the reservation. I had come two days earlier before my group and had booked a lovely suite for my wife and daughter. The front desk agent couldn't find my second part of my stay and he said there was no record of it which made me cringe at having to look for another hotel on Thanksgiving Day weekend. He said go to my room and call reservations which would give me the local, in house reservations, and perhaps they could help me. Well after trying to get reservations, I ended up in the call center which after a few questions, I figured out that it was the call center and not downstairs in the hotel. My wife had gone downstairs to talk to someone while I was on the phone trying to reach and find out why the front desk agent couldn't find my reservation by name and arrival date. Well, my wife talked to the concierge, and he found the reservation quickly and easily (note concierge, not front desk agent). When I returned to the lobby, I went to the front desk and found the elite check in area. Well, Solomon found my reservation very easily and apologized for his colleague's lack of skills and unpolished behavior. He gave me the coupons for the water bottles for my whole stay. What a difference a change in personnel made, as Solomon was so happy to see me and did whatever he could to make up for his colleague's mistakes. He even greeted me and thanked me for being a Bonvoy Gold member (the first agent at check in acted like he didn't know what Gold Bonvoy even met.) On the transition day I sent down to Solomon and he was doing the transition from one reservation to the group reservation as I was singing in Carnegie Hall...my first time. Rachel happened to be at the front desk area and greeted me and asked to look at the transaction. She said wait and came back after "playing Tetris" in the reservation system moved another person to a different suite so I could just stay in the lovely suite my whole trip!!! Wow was that exciting and convenient. The suite was great, the bed was comfortable and even the hide a bed sofa was comfortable. yes, the bathroom is small but serviceable, efficient, and we found no problem with it Housekeeping was friendly and made sure we were taken care of our whole stay. There were no elevator problems that my family experienced. The Starbucks to use the amenity credit for is at the front door with a lobby entrance. The views were great and the coffee fantastic. The hotel credit may also be used at the restaurant which was crowded this holiday weekend. The concierge recommended a breakfast place nearby and we took advantage of it as my time before rehearsals was limited. All in all, I was pleasantly surprised as my experience turned from a mess to a wonderful awesome experience. The Sheraton really made my Carnegie Hall experience over the top!
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Dec 23, 2025Issue resolved quickly and effectively. Great service from Bibi and Kirk!
I wouldn’t usually write a review until I get home but felt that I needed to recognise staff members asap for their service on our arrival. Got to the hotel at 8pm and unfortunately our room wasn’t ready. We’d been travelling since 6am English time so were exhausted. Bibi was amazing in finding a solution as quickly as possible for us and Kirk the manager softened the inconvenience with an upgrade and $100 of vouchers to use on food and drink. I’ve also got to add that this bed is one of the best I’ve ever slept in! Thank you Bibi and Kirk. Your service and kindness was truly appreciated.
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Dec 23, 2025Thy name is Marriott
My recent **residence** at the Sheraton New York Times Square was marked by an egregious decline in hospitality standards. The lobby exuded a palpable aura of desolation, an aesthetic affront that foreshadowed the ensuing debacle. The staff, rather than exemplifying cordiality, manifested an unmistakable surliness that bespoke a profound disdain for their vocational duties. Premature attempts at check-in were met with a brusque and inhospitable reception, as the front desk personnel exhibited an almost doctrinaire dissatisfaction, bordering on contempt. Their demeanor was emblematic of a systemic malaise in customer engagement, rendering the experience an inadvertent exposition of administrative ineptitude. Moreover, the incessant and obtrusive solicitations for gratuities underscored a mercenary ethos pervading the establishment, a stark antithesis to the elevated service paradigms evident in Marriott counterparts. In summation, this lamentable episode warrants prospective patrons to seek refuge elsewhere, lest they succumb to a comparable travesty.
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Dec 22, 2025
Horrible experience
Horrible experience. 30-minute wait for the Elite check-in line at 5pm. Had a guaranteed king room with guaranteed upgrade (Marriott certificate). Hotel would honor neither. Given a small double. Hotel refused to honor the non-negotiable bed-type guarantee. 20-minute wait for an elevator up to the room. Half the channels did not work on the TV (said DirecTV error). Heat was not effective. Paper-thin door to the connecting room so noisy all night. Was granted a 2:30pm check-out, but of course housekeeping banged on the door at 11:00am demanding to know when I was leaving. Front-line manager would not compensate for lost upgrades, nor escalate to management.
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Dec 22, 2025Lifts are as much use as a chocolate teapot
All the staff were very friendly and helpful. The $35 daily supplement was good. The 2 deals of central park bicycles or the gugenhiem vouchers were good but they never had the bike vouchers in stock. As for the hotel itself, it calls itself a classic hotel but to me thats just a way of saying out dated. If I had the keys to the delorean and went back ro 1985 this would be classic. The hotel is very clean and the cleaning staff are fantastic, but the decor gives it a grubby feel. The bathrooms were passible but again very outdated. THE LIFTS: the lifts are atrocious we ended up walking 12 flights of stairs daily as sometimes it would be 35 minutes waiting for a lift to come. And the queues for the lifts just added to the pressure. The hotel in its current state cannot manage with the volume of guests it has.
- AdvisoryA mandatory Destination Amenity Fee of $35.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed