Sheraton New York Times Square Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12318 reviews

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  worse experience ever

  they charfe for 80 usd and no clue for what. i phone the hotel and the customer service is terrible no way to contact anyone for a proper reply, at email they never reply. worse experience ever. never again st sheraton or marriot. food at breakfast was disgusting and the whole experience a nightmare. yuck! never again

  Mar 24, 2026
• 

  Worse Sheraton Brand Hotel

  The hotel is rundown, and the room is very dated. No privacy, you could literally hear when the room next door is having a conversation. They will give you a coupon for self-collection of 2 bottles of water from the lobby gift shop. This is a five-star hotel and not a school trip. It's frustrating and degrading to have to collect two bottles of water via a coupon. Front desk service could be happier than robotic. To be fair, some of them were very friendly. Housekeeping was excellent. Keep it up The coffee machine is very filthy. There were exposed wires at the lift lobbies, and some panels were not working. The management could at least take pride in the Sheraton brand; unfortunately, their aim was not to give guests a good experience. There were many other better hotels along 7th Avenue. See all the photos taken.

  Mar 22, 2026
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  An overcrowded, tired, tourist Hotel, that skimps on maintenance and has barely functioning lifts.

  First the good bits. The staff in the lobby restaurant are fantastic! So nice. The Beds are very comfortable with perhaps the best Hotel Mattress I've slept on in years. Now, the not so good - unfortunately. It's an overcrowded, tired, tourist Hotel. If you make the mistake of booking it while on business and looking for some peace, you're out of luck. The lifts get swamped by the crowds of tourists...literally swamped. They can't cope. The elevator area gets jammed with people.. JAMMED! So you either wait for 20 minutes and give up .. or receive a message on the control panel that "a lift couldn't be located"! C'mon, Sheraton. This is unacceptable. To add to the misery, many of the control panels are broken, both on the Lobby and on the floor.. so the crowds are fighting to access a working button board. It's a joke of a situation. Again, @Sheraton, invest in some f'ing maintenance and fix your elevator panels! Sorry. Never again, for me. Whenever I brought up the situation at the front desk, they referred my to "security", who obviously couldn't care less, have heard these complaints a million times before, and communicate in unintelligible grunts.. Just comical.

  Mar 20, 2026
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  Great Experience at the Sheraton!

  It was a great experience with this hotel . Long hall with some many stanzas , we have some cards to receive 2 bottles of water a day , great! . The camera was great , the bed very comfortable , bad the bedsides lights , they didn't work , great location , some problems with the elevators . We will be back .

  Mar 17, 2026
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  Never again

  Horrible experience. In a huge hotel only one elevator was working, so we spent hours waiting during our 4-day stay. On top of that, they charge $5 per item to hold luggage—even for a personal backpack. As an experienced traveler, I’ve never seen anything like this.

  Mar 14, 2026