Resort Details
- Hudson MarketSavor classic American favorites at Hudson Market, our signature in-house restaurant at Sheraton New York Times Square Hotel. Stop by for a buffet breakfast in Midtown Manhattanâ?? before heading out to explore the city. Last seating is at 9:30 am.
- Library BarAfter your day in midtown Manhattan, gather for light bites or indulge in classic American cuisine at our restaurant and bar near Times Square NYC. Grab lunch then catch up with friends and family over beer, wine or cocktails.
- Starbucks CaféOur main lobby features Starbucks drip coffee and a broad menu of Starbucks specialty beverages. Starbucks offers daily grab and go (hot items included).
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless†
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Pets allowed†
- Public area air conditioned
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Tennis court, Offsite
- Travel agency†
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Sports court onsite †
- Beach †
- Bowling alley †
- Children's program, offsite †
- Fly fishing †
- Hiking trail †
- Jet-ski †
- Kayaking †
- Putt putt golf †
- River rafting †
- Sailing †
- Scuba diving †
- Squash court †
- Surfing †
- Table tennis †
- Tennis court †
- Volleyball †
- Marriott Marquis Theatre
- Gershwin Theatre
- 777 Theatre
- Neil Simon Theatre
- Radio City Music Hall
- Jacob K. Javits Convention Center
- Rockefeller Center
- Carnegie Hall
- Radio City Music Hall
- Lincoln Center
- Statue of Liberty
- Empire State Building
- Metropolitan Museum of Art
- Museum of Modern Art
- Museum of Natural History
- GE Capital
- CBS
- Verizon
- Deutsche Bank
- Ernst & Young
- Museum of Modern Art
- Statue of Liberty
- Morgan Stanley
- Empire State Building
- Museum of Natural History
- KPMG
- Sony Corporation
- Deloitte
- UBS/PaineWebber
- Madison Square Garden
- Meadowlands Sports Complex
- Jacob K. Javits Convention Center
- NBC
- Reuters
- The Metropolitan Museum of Art
- New York Times Square
- New York
- New York Fun Tours
- The Best of Brooklyn Half-Day Food & Culture T
- Pedicab Guided Tour
- Friendly Gossip Girl Tour
- Madison Square Garden
- Meadowlands Sports Complex
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12239 reviews
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Dec 26, 2025Good Stay perfect location
I took my daughter and our exchange student to NYC and this was a great location ,parking garage right across the street and paid through an app for 2 days it was 90 ,which isn't bad for the city. No breakfast included, they do charge a fee of 35 for being in the city and then they say that you get a credit of 35 per day to be used in the 'library bar' which wasn't too bad. Snacks aren't available for sale in the evening so we could only buy the water Keep an eye on your receipt at end of stay to make sure there aren't extra charges. Overall would definitely return!
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Dec 26, 2025“Waiting for an email response.”
I will be staying at your hotel in early February 2026; however, I have some questions regarding my reservation and need to confirm a few details about the room, as my mother has some limitations. I have been trying to contact the hotel by email for the past 25 days and, unfortunately, I have not received any response so far. This lack of communication has made me quite concerned and insecure about my upcoming stay,
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Dec 25, 2025
You need to ignore the negative reviews
Stayed at the Sheraton Times Square 17th - 21st December. Booked this hotel through BA Holidays as price was so good. £2700 for 2 adults & a 15yr old and this included the $35 credit per day to use in the hotel. Excellent location right by the subway too Got to the hotel at 2pm, no queue and checked in straight away, don't get me wrong some days we did see horrendous queues sometimes Due to all the negative reviews we emailed ahead with all our concerns and we got a complimentary upgrade to a room on the 41st floor. What can I say room was more than adequate, yes maybe a little dated, Beds so comfy, room always cleaned to a high standard. Good view and always plenty of hot water. So the elevators ... yes they are a nightmare but it seemed more for the lower floors up to floor 20. we had one long wait and ended up being taken to the service lift. The day we left we needed to leave our bags and it is $6 per bag not just a case so you leave a case and a handbag $12 which I think is so wrong. So here is a tip there when we checked out my husband told lady on the reception that due to problems with lifts we had been given complimentary bag leave and she did not even check this and issued us with a credit note to leave our bags for free. Would we return - although I have rated this a 4 , which is does deserve I think we would stay somewhere different when we next return to NY.
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Dec 25, 2025Top
Happy to be there the experience was Great I will be back for sure .thank Madeline for her services and Antony for his premium cocktails
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Dec 24, 2025
Gold Bonvly Experience
Do some homework before going as questions upfront, especially addressing some common themes in the reviews was extremely helpful for me. I called and got the straight scoop from the hotel staff especially a kind thoughtful front desk manager, Rachel. She was so much help as well as Solomon at the front desk. I got in the general line as I didn't see a Bonvoy Elite line, my mistake. I had a very bad check in agent that couldn't even find the second part of the reservation. I had come two days earlier before my group and had booked a lovely suite for my wife and daughter. The front desk agent couldn't find my second part of my stay and he said there was no record of it which made me cringe at having to look for another hotel on Thanksgiving Day weekend. He said go to my room and call reservations which would give me the local, in house reservations, and perhaps they could help me. Well after trying to get reservations, I ended up in the call center which after a few questions, I figured out that it was the call center and not downstairs in the hotel. My wife had gone downstairs to talk to someone while I was on the phone trying to reach and find out why the front desk agent couldn't find my reservation by name and arrival date. Well, my wife talked to the concierge, and he found the reservation quickly and easily (note concierge, not front desk agent). When I returned to the lobby, I went to the front desk and found the elite check in area. Well, Solomon found my reservation very easily and apologized for his colleague's lack of skills and unpolished behavior. He gave me the coupons for the water bottles for my whole stay. What a difference a change in personnel made, as Solomon was so happy to see me and did whatever he could to make up for his colleague's mistakes. He even greeted me and thanked me for being a Bonvoy Gold member (the first agent at check in acted like he didn't know what Gold Bonvoy even met.) On the transition day I sent down to Solomon and he was doing the transition from one reservation to the group reservation as I was singing in Carnegie Hall...my first time. Rachel happened to be at the front desk area and greeted me and asked to look at the transaction. She said wait and came back after "playing Tetris" in the reservation system moved another person to a different suite so I could just stay in the lovely suite my whole trip!!! Wow was that exciting and convenient. The suite was great, the bed was comfortable and even the hide a bed sofa was comfortable. yes, the bathroom is small but serviceable, efficient, and we found no problem with it Housekeeping was friendly and made sure we were taken care of our whole stay. There were no elevator problems that my family experienced. The Starbucks to use the amenity credit for is at the front door with a lobby entrance. The views were great and the coffee fantastic. The hotel credit may also be used at the restaurant which was crowded this holiday weekend. The concierge recommended a breakfast place nearby and we took advantage of it as my time before rehearsals was limited. All in all, I was pleasantly surprised as my experience turned from a mess to a wonderful awesome experience. The Sheraton really made my Carnegie Hall experience over the top!
- AdvisoryA mandatory Destination Amenity Fee of $35.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed