Resort Details
- Hudson MarketSavor classic American favorites at Hudson Market, our signature in-house restaurant at Sheraton New York Times Square Hotel. Stop by for a buffet breakfast in Midtown Manhattanâ?? before heading out to explore the city. Last seating is at 9:30 am.
- Library BarAfter your day in midtown Manhattan, gather for light bites or indulge in classic American cuisine at our restaurant and bar near Times Square NYC. Grab lunch then catch up with friends and family over beer, wine or cocktails.
- Starbucks CaféOur main lobby features Starbucks drip coffee and a broad menu of Starbucks specialty beverages. Starbucks offers daily grab and go (hot items included).
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Boarding pass print-out available
- Bookstore,Offsite†
- Business center†
- Business services†
- Car rental desk,Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Boarding pass print-out available
- Bookstore, Offsite†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Carryout breakfast†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Concierge desk
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless†
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- On-Site parking†
- Parking†
- Pets allowed†
- Public area air conditioned
- Restaurant†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Tennis court, Offsite
- Travel agency†
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- Network/Internet Printing Available
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Sports court onsite †
- Beach †
- Bowling alley †
- Children's program, offsite †
- Fly fishing †
- Hiking trail †
- Jet-ski †
- Kayaking †
- Putt putt golf †
- River rafting †
- Sailing †
- Scuba diving †
- Squash court †
- Surfing †
- Table tennis †
- Tennis court †
- Volleyball †
- Neil Simon Theatre
- Marriott Marquis Theatre
- Radio City Music Hall
- 777 Theatre
- Gershwin Theatre
- Jacob K. Javits Convention Center
- Radio City Music Hall
- Rockefeller Center
- Carnegie Hall
- Lincoln Center
- Statue of Liberty
- Empire State Building
- Metropolitan Museum of Art
- Museum of Modern Art
- Museum of Natural History
- GE Capital
- CBS
- Verizon
- Deutsche Bank
- Ernst & Young
- Museum of Modern Art
- Statue of Liberty
- Morgan Stanley
- Empire State Building
- Museum of Natural History
- KPMG
- Sony Corporation
- Deloitte
- UBS/PaineWebber
- Madison Square Garden
- Meadowlands Sports Complex
- Jacob K. Javits Convention Center
- NBC
- Reuters
- The Metropolitan Museum of Art
- New York Times Square
- New York
- New York Fun Tours
- Pedicab Guided Tour
- Friendly Gossip Girl Tour
- The Best of Brooklyn Half-Day Food & Culture T
- Madison Square Garden
- Meadowlands Sports Complex
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Dec 14, 2025
An Abysmal Experience - Should not be listed with Marriott
This review has nothing to do with the hotel’s sheer size—its 1,780 rooms—nor with the visibly overworked staff, particularly at reception, where any semblance of a warm welcome has been completely drained. It’s not even about the wildly overpriced $46 breakfast that is utterly uninspiring and deficient, nor the absence of a true full-service restaurant, or the cramped, Motel-6-sized rooms that masquerade as “standard accommodations.” No, none of those alone earned this property one star. What did was the elevators. These elevators feel as though they were designed by Soviet-era engineers before the Berlin Wall fell. Guests routinely stand in crowds, waiting endlessly with no indication of whether an elevator is coming, going, or functioning at all. There are no directional indicators—only a keypad where you punch in a floor number and pray that one of the six elevators is still operational. During our stay, guests on the upper floors—God help them—were repeatedly trapped. Some required special intervention just to get up or down, with waits stretching to 30 minutes or more. On one occasion, the situation deteriorated to the point that the fire department had to be called. How Sheraton can claim this is a “luxury” hotel is beyond comprehension. When core infrastructure is this defective, when basic mobility within the building is unreliable and unsafe, the entire operation collapses. Grandeur, branding, and location mean nothing when the fundamentals fail—and here, they fail spectacularly.
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Dec 13, 2025
Please stay away from here
This is a nonfunctional hotel in time square. Elevators are a chaos and twice they stop working with people inside for 45 + minutes. Very noisy place at night, even though there a Sign for quiet time between 10pm to 5 am. Bed are comfortable but carpets in the room are ol Small clean bathroom. Security box needed to be reprogramed but it took 2 days to do it. There is no concierge. Bad restaurant with schedule hours so do not think you can go anytime for a drink there. You will waist your time if you call guest services, they are rude an do not answer with their name. Lobby has an area that you may think will be transform into a new bar or restaurant, but no works at all during our 4’days stay. There is a lot of activity with commercial airlines (emirates) but not to many agents to help you with check in, so be ready to waist your time in the line.Overall this is a 3 star hotel but they charge you as they were 5 star. Marriott Marquis and Hilton are closer to time square, we have stay on those 2 hotels and definitely there is a big difference and superiority of service and customer service. We learn our lesson, will not comeback to Sheraton New York as there are too many things that they need to improve. Definitely it was a bad choice
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Dec 12, 2025
Terrible.
Don’t do it. Nothing you will experience in New York is worth staying at this hotel. When we arrived the check in line was to the door. There was only one person checking in the non “elite” guests and it took our friends, who had arrived before us, 45 minutes to get to the front of the line. Given that we could not check in, and could not access the elevator due to the crowd, we tried to check our bags but could not do so because the bell stand closes at 9. So, we left our bags in a friends room and went to dinner. When we returned at 10 pm it still took 30 minutes to check in. I could go on about the elevators, the uselessness of a food credit that you receive at 10 pm, etc. my advice is simply to avoid this hotel.
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Dec 12, 2025
Do not stay here despite the location and check in time is over two hours and wait to get on the elevator was 1 hr
Terrible terrible check-in experience waited two hours to check in even though I checked in on the app the day before no digital keys available like the other major Hotel chain. Was in line with people that had gotten their room key earlier in the day and had to get back in line to get it activated so they stood in line in a total of three hours. Do not stay here.
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Dec 11, 2025
Heed my advice and stay elsewhere
This is an awful hotel. Want to remotely check in on the app? It says you can, but then when you arrive you need to wait in the 30 minute check in queue to be told the app and hotel’s systems don’t communicate, so it’s only manual check in. Want to be able to go to your room? The elevators lack capacity to serve the building, so you can expect 10-20 minute waits to go up to or down from your floor. Want hot water in your shower? Only available during non peak hours — in the morning, you get cold water. Oh and black soot comes out of the tap. Want the hvac to work in your room? Not here. Want the key to work to your room? Long shot, security had to let me into the room 2 of 3 nights. Stay somewhere else, you will be happy you did.
- AdvisoryA mandatory Destination Amenity Fee of $35.00 USD (plus tax) per room, per night will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed