Sheraton New York Times Square Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12280 reviews

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  Did the job just fine

  We stayed here from 17-23rd December. Despite it being a very busy season, the hotel was well managed and not too noisy. The location was absolutely brilliant, right on Times Square and next to the subway. The rooms are a little dated, and not the most clean, not in our experience anyway. It seemed that regardless of whether you put the sign on the door for housekeeping, sometimes it was done and sometimes not. One day we even had only one bed made out of the two which seemed strange! The bathroom wasn’t particularly clean but it did the job. Beds were very comfortable. The elevator situation is a bit of a nightmare and they do take a while to come but I don’t really know what the answer is in terms of fixing that for a hotel on that scale. For the trip that we had planned, the hotel did the job as we did not spend much time in the room but I wouldn’t say it was the best I’ve stayed in in terms of cleanliness!

  Jan 25, 2026
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  Another terrible stay at the Sheraton NY

  Every time I've tried staying here for business in the past 2 years the hotel has an understaffed lobby with excessive lines and poorly trained staff. Lobby renovations are nearly complete so I decided to try it again, another disaster with nearly an hour wait to check in. A few months ago the wait was over 2 hours

  Jan 24, 2026
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  Nice location, but they charge for everything

  The location was perfect! It's a nice hotel that has a cool, chill bar area. The few things I found to be disappointing are that they charge you $16/day for wifi usage, and $6 per item to hold your bags after you che k out. I have literally traveled all over the world, and have never once had to pay to hold my bag. It just seemed pretty petty for such a major hotel chain.

  Jan 24, 2026
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  More than one credit card charge .

  I recently stayed at the hotel from January 16th to January 19th-2026. The location was perfect, and everything were good until the time of check out. I paid my account at the time of check out. After one day of the check out, I was charge again for the same amount on my card. And also, I still have a hold on the credit card that I gave at the time of check in. Its looks like That I paid 3 times for my 3-day stayed. Called to the hotel, and billing department only have an email that I had not response, yet. No body answer or help you. They still have my money.

  Jan 23, 2026
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  Don't stay at the Sheraton Times Square

  Sheraton Times Square is in a great location. That is about the only positive I can say about this hotel. The beds are so tiny. One step up from a twin size and for two adults to sleep in them is not very easy, let alone trying to even get in the bed because they are so high off the floor. Phone barley worked. Our "white" shower curtain had yellow all over it. The water pressure in the shower, forget about that. There is none but it sure comes out of the sink full blast and sprays all over the mirror and counter. And we did have black mold under the sink rim. Maids not one time swept or vacuumed out floors. My daughter's rubber band was on the bathroom floor our entire stay. And our last night, the bathroom floor was filthy. I left a note for the maids to please leave four towels and four washcloths, as there were four of us. They wrote "NO" on my note. I had to call EVERY NIGHT for washcloths. And it took hour, usually by 1am they would be knocking on our door. Our last night, they left us two towels, zero washcloths (as usual), and six hand towels. It was very frustrating. We could try and share towels but not washcloths. And the elevator!!! Absolutely ridiculous. We had to walk up many flights up steps to our room because most of the time there was only one elevator working and 30 people waiting to get on. What a joke. And as far as checking in, it took us 45 minutes to wait in line with 5 people ahead of us. And that was checking in at 1 a.m. on a Thursday night. The rest of the time we were there they had a line of at least 15 people for hours. And lastly, they charge $35 per day that you can use towards food or drinks from the hotel. Good luck with that one. Lines to do anything in the hotel are outrageous. My suggestion, pay a little more for a better hotel and read reviews. We will never stay here again!!

  Jan 23, 2026